Career Stream: Quality

Sub Stream: BPO Quality Operations

Role: Analyst Quality
Purpose: Conduct process audits, deploy designed processes, analyze and report Quality performance,
support and implement de-risking plans for processes and build visibility of risk quality initiatives, share
and document best practices, resolve client complaints, participate in calibration processes with an
objective to ensure client deliverables are met within norms and guidelines of Infosys.

Areas of responsibilities:
Process management
Process institutionalization
Process control and verification
Create engines for large scale transformations and ensures implementations
Change management
Risk management
Branding
Benchmarking with multiple models, bring in best in class practices, create platforms for sharing
best-in-class practices
Improvements based on structured feedback mechanisms (C-SAT, IPSAT, ELFs, etc.)
Talent Management
Client Management