CONFIDENTIAL, Zz AMIDEC 2014/ADS607 UNIVERSITI TEKNOLOGI MARA FINAL EXAMINATION COURSE MANAGING CHANGE COURSE CODE ADS607 EXAMINATION : DECEMBER 2014 TIME 3 HOURS INSTRUCTIONS TO CANDIDATES 1 This question paper consists of six (6) questions only. 2 ‘Answer any FOUR (4) questions in the answer booklet. Start each answer on a new page. 3. Do not bring any material into the examination room unless permission is given by the invigitator. 4, Please check to make sure that this examination pack consists of i) the Question Paper ii) an Answer Booklet - provided by the Faculty DO NOT TURN THIS PAGE UNTIL YOU ARE TOLD TO DO SO This examination paper consists of 3 printed pages (© Hak Cipta Universiti Teknologi MARA CONFIDENTIALCONFIDENTIAL, 2 AMIDEC 2014/ADS607 QUESTION 1 In order to win in today’s competitive environment, institutions of higher learning need to be aware of the pressures that drive the changes in this country. ‘As a graduating student, can you identify and explain FOUR (4) environmental pressures propelling institutions of higher learning for change. (25 marks) QUESTION 2 Despite having vision that reflect shared values and shared direction of organizational members, many visions still fail Identify and explain FOUR (4) reasons why visions still fail. (25 marks) QUESTION 3 Technological change happened so fast and the challenges that may be faced when implementing technological change are numerous. Outline FOUR (4) of the key issues that need to be considered by Samsung change managers before implementing technological change. (25 marks) QUESTION 4 Charismatic leaders are so magical that they are able to enact their visions through four processes. Identify and explain the FOUR (4) processes. (25 marks) (© Hak Cipta Universiti Teknolog! MARA CONFIDENTIALCONFIDENTIAL 3 AMIDEC 2014/ADS607 QUESTION 5 No specific set of actions will guarantee success to sustain change. Explain these FIVE (5) actions to sustain change. i, Redesign roles ii, Redesign reward system il, Measure progress iv. Encourage “voluntary Acts of Initiative” v. Celebrate "En Route” (25 marks) QUESTION 6 The FOUR (4) communication skills such as listening, telling stories, selling change upward and toxic handler are important skills for engaging others in a change process. Elaborate. (25 marks) END OF QUESTION PAPER (© Hak Cipta Universiti Teknologi MARA CONFIDENTIAL