For an e-Governed Nation

Our Presidents vision

Developed Country by 2020

India cant be a
Developed Country
if
It is not e-Governed

Why?

Large Population

Wide Spread Corruption

Slow & lethargic burocracy

Long decision time

Can we be e-Governed nation?

Our Past Successes

Bhoomi
Railway Reservation System
Banks
E-Seva

Bhoomi

Railways

Banks

Components of success?

40

5
20

35

Technology
Business Process
Reengineering
Change
M anagement
Luck

Key factors Infrastructure

Electricity in all Indian villages
Connectivity up to last mile
E-literacy up to village level

Key factors Change Management

Large scale training

Stirring of expectations
Motivation
Amendments in Laws/Acts to make them efriendly

Key factors Business Process reengineering

Viable business model for kiosks

Use of innovative technologies
New services to kiosks
Allow private services also from kiosks

Key Milestones

Large scale training

Stirring of expectations
Motivation
Amendments in Laws/Acts to make them efriendly

Lessons Learnt

No subsidies and loans

First increase the no.of services delivered through kiosks and then
increase their reach in rural areas
Kiosks must be self-sustainable and profit driven
A combination of govt. and private services to be delivered through
kiosks to ensure sustainability
Better copy than reinvent the wheel
Seeing is believing
Team spirit (giving credit/appreciation/freedom)
Best is the enemy of good
Failure is the pillar of success
Socializing helps
No subsidies
Strategy (calculated moves)
Use of media and politicians
No need to be a technocrat