Windows 10 Upgrade Step-by-Step Guide

What to Check Before Installing/Upgrading to Windows 10

How to Install/Upgrade to Windows 10

Internet Installation
(Samsung Electronics recommended Internet installation.)

Clean Installation with a DVD

(For commercial customers whose corporate environment only support clean Installation.)

Windows 10 Installation/Upgrade - Unsupported platforms or devices

Windows 10 Installation/Upgrade - Known Issues

Windows 10 Installation/Upgrade - FAQ

Note: Images used in this document may differ from reality

What to Check Before Installing/Upgrading to Windows 10

[Microsoft] How to upgrade Windows 10

www.windows.com/windows10upgrade

http://go.microsoft.com/fwlink/p/?LinkId=544844

Check current Windows version

Windows 7: Windows 7 SP1 upgrade required

Windows 8/8.1: Update to the latest version using Windows Update

Checking your Windows version/system

However, Windows 8 must be upgraded to Windows 8.1 through the Windows Store

[Computer (Right-click) Properties] [System information]

System Requirements

Processor: 1GHz and up

RAM: 1 GB (32-bit) or 2 GB (64-bit)

Usable device storage space: 16GB (32-bit) or 20GB (64-bit)

Graphics card: Microsoft DirectX 9 graphics device (including WDDM driver)

Display: 1024 X 600

What to Check and Prepare Before Installing

Update the computer you are using to the latest version.

Run "SW Update" (

Download "SW Update": http://orcaservice.samsungmobile.com/SWUpdate.aspx

Run Windows Update to update to the latest version

) to update the BIOS, programs and drivers to their latest versions

Windows 7/8.1: Install the latest updates using Windows Update in the Control Panel.

Be sure to save all important data on external storage devices such as USB, external HDD, or
network folders.

We recommend that you back up your personal Windows settings, contacts, photos, documents,
videos, music, etc. to avoid losing data.
By using Samsung Recovery Solution (
computer.

), you can safely back up all information currently on your

You can easily recover backed up information if any unforeseen problems occur during installation.

Program icons may differ depending on version

Storage device space (16 GB (32-bit) or 20 GB (64-bit)) may be insufficient when upgrading
to Windows 10.
We recommend that you delete unused programs before upgrading.

PC products cannot be replaced or refunded after upgrading to Windows 10, and there will
be a fee for service requests.

Notice

Windows settings, personal files, and some apps you were using are kept as-is even after
upgrading.
If the Windows system language you were using cannot be used for the system
requirements tab, only your personal files will be kept as-is during the upgrade.
(i.e., apps and Windows settings are not kept.)
Inquiries related to download, installation and website use

MS website customer center (http://windows.com)

Note 1: Since a clean installation formats the partition it uses before installation, all data on that partition is
deleted. Be sure to save important data on external storage devices.
For details on backing up, refer to What to Check and Prepare Before Installing".
Note 2: Samsung Electronics does not sell or provide a Windows 10 DVD.

How to Install/Upgrade to Windows 10

- Internet Installation

(Method 1) Upgrading on a Computer You Are Using

Windows settings, personal files, and some apps you were using are kept as-is even after
upgrading

1. Connect the power adapter

2. Connect to the Internet
3. Run "SW Update" to update the BIOS, programs and drivers to their latest version
4. Run Windows Update to update to the latest version

Windows 7/8.1: Install the latest updates using Windows Update in the Control Panel.

5. Choose "Start" in the Windows Update window

Download the necessary files and agree to the terms and conditions, then install.

6. Finish Windows installation according to the instructions

7. After installation is complete, run "SW Update" (
drivers to their latest version

) to update the BIOS, programs and

(Method 2) Upgrading During User Registration

You can upgrade to Windows 10 when you first register to use Windows 7 and Windows 8.1

1. Computer power on
2. Register as a user on the computer you purchased with Windows 7/Windows 8.1

3. Install according to the user registration instructions. You must select an Internet connection
at the Internet connection stage.
4. At the user registration screen, select "Upgrade"
5. When Windows installation is complete, the latest version of Windows is automatically
installed.

6. Same process at "Upgrading on a Computer You Are Using" from #5

How to Install/Upgrade to Windows 10

- Clean Installation with a DVD

(Method 3) DVD Installation While Logged into Windows (for special commercial customers)
Prepare the Windows 10 installation DVD purchased from MS or a retailer

1. Insert the Windows 10 DVD and then wait for it to run automatically

If it does not run automatically, double-click on "setup.exe" (

) on the DVD

2. Select "Download and install updates (recommended)" and then "Next"

3. Enter your Windows 10 product key and select "Next"
4. Click the "I Agree" button for the user agreement and then, in the installation preparation
completion window, click "Change what to keep"

5. Select Nothing" and then "Next"

6. Finish Windows installation according to the instructions
7. After basic settings, run "SW Update (
latest version

) to update the BIOS, programs and drivers to their

Caution> The Clean installation is not supported on some models (running on 32bit operating systems).

(Method 4) Windows 10 DVD Booting Installation (for special commercial customers)

Prepare the Windows 10 installation DVD purchased from MS or a retailer

Note: If any problems occur while booting from a DVD, refer to "(Notes) If DVD Booting Does
Not Work"
1. Insert the Windows 10 DVD and then turn your computer's power on
2. Press the F10 key and select DVD from the list of booting devices
Alternatively, press the F2 key to enter the BIOS and set the DVD as the first boot device
3. When the "Press any key to boot from CD or DVD" message appears, press any key.
4. Go to the Windows 10 installation screen after rebooting
5. Choose the language, time, keyboard type, etc. that you
will use and select "Next"

6. Click the "Install Now" button to start installation

7. Enter your Windows 10 product key and select "Next"
8. Check "I agree" to the terms of use and then click "Next"

Caution> The Clean installation is not supported on some models (running on 32bit operating systems).

9.

Select "Custom: Install Windows only (advanced)"

Your files, settings and programs are not kept.

10. Select the partition on which to install Windows 10 and then select "Format"
11. Select OK" in the window warning about data loss
12. When formatting is complete, select "Next" to begin installation.
13. Finish Windows installation according to the instructions and then reboot
14. After rebooting, set up your basic Windows settings
15. After basic settings, run "SW Update" (
their latest version

) to update the BIOS, programs and drivers to

Caution> The Clean installation is not supported on some models (running on 32bit operating systems).

 (Notes) If DVD Booting Does Not Work

BIOS setting information to boot with a DVD on a Samsung computer

1. Insert the Windows 10 DVD and then boot

2. Turn on your computer's power and then immediately press the F2 key 4-5 times to enter
the BIOS.
3. Disable or turn off Fast BIOS Mode

Note: The screen may look different depending on your system specifications

4. Press the F10 key to save BIOS settings and restart the system

Windows 10 Installation/Upgrade - Unsupported platforms or devices

Below is a list of platforms that provide no support or a limited support on the software drivers.
Category

List

Intel

Chipset

AMD

Device

Intel 5th generation Intel Core processors (Broadwell) for 32-bit OS configurations
Intel 4th generation Intel Core processors (Haswell) for 32-bit OS configurations
Intel 3rd generation Intel Core processors (Ivy Bridge)
Intel 2nd generation Intel Core processors (Sandy Bridge)
Intel 3rd generation Intel Core processors (Mahobay)
Intel 2nd generation Intel Core processors (Sugarbay)
Intel Pentium processors / Intel Celeron Processors (Baytrail-M)
Intel Atom processors (Clovertrail)
AMD
AMD
AMD
AMD
AMD
AMD
AMD
AMD
AMD
AMD
AMD
AMD
AMD
AMD

Quad-core processor for 32-bit OS configurations

A6-5200M APU with Radeon HD8400 APU (Kabini) for 32-bit OS configurations
A10-4600M APU with AMD Radeon HD 7660G Graphics (Comal)
A8-4500M APU with AMD Radeon HD 7640G Graphics (Comal)
A6-4400M APU with AMD Radeon HD 7520G Graphics (Comal)
A4-4300M APU with AMD Radeon HD 7420G Graphics (Comal)
A10-4657M APU with AMD Radeon HD 7660G Graphics (Comal)
A8-4557M APU with AMD Radeon HD 7640G Graphics (Comal)
A6-4455M APU with AMD Radeon HD 7500G Graphics (Comal)
A4-4355M APU with AMD Radeon HD 7400G Graphics (Comal)
E2-2000 APU with Radeon HD7340 Graphics (Brazos)
E2-1800 APU with Radeon HD7340 Graphics (Brazos)
E1-1500 APU with Radeon HD7310 Graphics (Brazos)
E1-1200 APU with Radeon HD7310 Graphics (Brazos)

Intel WiMAX 6250, Intel WiMAX 6150

Qualcomm Atheros AR6004 WLAN Adapter
Qualcomm Atheros Bluetooth UART Transport Driver
Broadcom 802.11abgn Wireless SDIO Adapter
Broadcom Serial Bus Driver over UART Bus Emumerator
NXP NearFieldProximity Provider
Broadcom GNSS Geolocation Sensor
Marvell Yukon 88E8075 Family PCI-E Gigabit Ethernet Controller
Intel Smart Connect Technology
Intel Rapid Start Technology
Globe Trotter MO40x Modem Interface
Globe Trotter MO67xx Modem Interface
Gobi 2000 HS-USB Modem 9245
SAMSUNG HSPA Modem
Samsung HSPA DataCard Modem Device
Samsung Kiera2 Wireless Modem
Samsung LTE DataCard Network Interface
Samsung LTE Mobile Broadband
HUAWEI Mobile Connect - 3G Modem
HUAWEI MOBILE
EM7700, Sierra Wireless Location Sensor
LTE Mobile Broadband Network Adaptor
LTE Mobile Broadband Network Adaptor, AMTelecom Module Location Sensor

Note that the list content of this table is subject to changes.

Windows 10 Installation/Upgrade - Known Issues

Item

Version on
which the
problem occurs

Previous OS

Problem symptoms and cause

Resolution

Steps to take

IntelliMemory

All versions

Win 7/8/8.1

Incompatible with Windows 10; system

Delete program
performance slows after upgrade

Control Panel > Programs and Features

> Select IntelliMemory > Uninstall

ExpressCache

All versions

Win 7/8/8.1

Incompatible with Windows 10; system

Delete program
performance slows after upgrade

Control Panel > Programs and Features

> Select ExpressCache > Uninstall

Easy File Share

All versions

Win 7

Incompatible with Windows 10; does

not run

Delete program

Control Panel > Programs and Features

> Select Easy File Share > Uninstall

Win 7/8/8.1

1. Similar to Windows 10 Start menu;

confusion during use
2. Does not run correctly when
dragging and dropping Windows 10's
Universal App to the dock

Delete program

Control Panel > Programs and Features

> Select Quick Starter > Uninstall

Quick Starter

All versions

When the Samsung Link app is run

after upgrading to Windows 10 and the
<Install> button in the <Install
Upgrading to
Samsung Link Service> message is
Samsung Link 2.0
clicked, installation fails due to a
compatibility problem with Microsoft
Edge.
The AIO model's Marvell LAN driver is
This feature is
incompatible with Windows 10, so the
automatically
remote PC startup feature is not
deactivated
provided

Samsung Link

1.8.0.x

Win 8/8.1

Samsung Link

2.0.x.x

Win 8.1

Samsung Story

All versions

Win 8

Incompatible with Windows 10; does

not work correctly

Delete program

SideSync

1.0.0.0
~ 2.0.0.57

Win 8/8.1

1. Incompatible with Windows 10; does

not switch to Desktop while running
SideSync in a Virtual Desktop
environment
Delete program
2. Sometimes stops working on
multiple Virtual Desktops during
Keyboard & Mouse Sharing.

ArcSoft TV

5.0.5.93
~ 5.0.5.224

Win 8/8.1 64bit

Incompatible with Windows 10; screen

Delete program
freezes or closes after upgrade

1. Control Panel > Programs and

Features > Select Samsung Link >
Uninstall
2. Select and install Samsung Link in
Samsung SW Update

Use the version of Windows you used

previously
Start > All Programs > Right-click on
Samsung Story > Delete
1. Control Panel > Programs and
Features > Select SideSync > Uninstall
2. Control Panel > Programs and
Features > Select Phone Screen Sharing
> Uninstall

Control Panel > Programs and Features

> Select ArcSoft TV 5.0 > Uninstall

Item

Version on
which the
problem occurs

TotalMedia Theatre
All versions
DVD

Previous OS

Win 8/8.1 64bit

Problem symptoms and cause

Resolution

Steps to take

Incompatible with Windows 10; gray

screen sometimes appears after
upgrade and DVD videos/movies
cannot be played

Delete program

Delete the
1. Control Panel > Programs and
program and then
Features > Select TotalMedia Record >
use the CD
Uninstall
burning function in
2. Use the function in Windows 10 itself
Windows 10 itself

Control Panel > Programs and Features

> Select TotalMedia Theatre > Uninstall

TotalMedia Record All versions

Win 8/8.1 64bit

Incompatible with Windows 10; CD

burning fails after upgrade

S Player+

All versions

Win 8/8.1

Incompatible with Windows 10; fails to

Delete program
play videos after upgrade

Start > All Programs > Right-click on S

Player+ > Delete

S PhotoStudio

All versions

Win 8/8.1

Incompatible with Windows 10;

thumbnails do not appear after
upgrade

Delete program

Start > All Programs > Right-click on S

PhotoStudio > Delete

S Camera+

All versions

Win 8/8.1

Incompatible with Windows 10; fails to

Delete program
take photos after upgrade

Start > All Programs > Right-click on S

Camera+ > Delete

S Player

All versions

Win 8/8.1

Incompatible with Windows 10; fails to

Delete program
play videos after upgrade

Start > All Programs > Right-click on S

Player > Delete

S Gallery

All versions

Win 8/8.1

Incompatible with Windows 10; fails to

Delete program
take photos and thumbnails do not
appear after upgrade

Start > All Programs > Right-click on S

Gallery > Delete

S Camera

All versions

Win 8/8.1

DPTF Driver

110S1J/110S1Q

Win 7

Incompatible with Windows 10; fails to

Delete program
take photos and thumbnails do not
appear after upgrade
Control method for heat generation be
comes different from Windows 7 after Use Samsung SW
Windows 10 upgrade, so a yellow excla Update or limitatio
mation point appears on the related dri ns
ver.

Start > All Programs > Right-click on S

Camera > Delete
There will be no problem since control m
ethod will remain the same as Windows
7. It will be supported in 4th quarter of y
ear 2015.

Item

Version on
which the
problem occurs

TPM (Infineon TPM

v4.3.3390.0
Professional
Package)

TPM (Embassy
Security Center)

Bluetooth
(Qualcomm
Atheros)

v2.11.1.38,
v2.11.1.39

All versions

Previous OS

Problem symptoms and cause

Resolution

Win 8/8.1

Infineon TPM Professional Package is

not supported on Windows 10. A TPM
Delete program
error message may occur, and you may
not be able to open encrypted files.

Control Panel > Programs and Features

> Select Infineon TPM > Uninstall

Win 7/8/8.1

Embassy Security Center is not

supported on Windows 10. A TPM error
Delete program
message may occur, and you may not
be able to open encrypted files.

Control Panel > Programs and Features

> Select Embassy TPM Application >
Uninstall

Win 7/8/8.1

Changed to use Microsoft Bluetooth

Stack starting in Windows 10; A2DP
Sink (Bluetooth speaker) function and
HFP HF (speakerphone) function
deleted

If you need the A2DP Sink and HFP HF

function, you should not upgrade to
Windows 10

If you need the A2DP Sink function, you

should not upgrade to Windows 10

You should not upgrade to Windows 10

Limitations

Bluetooth (Intel)

All versions

Win 7

Changed to use Microsoft Bluetooth

Stack instead of Intel (Motorola)
Bluetooth Stack starting in Windows 10; Limitations
A2DP Sink (Bluetooth speaker) function
deleted in the Windows 10 driver

touchpad

All versions

Win 7 32-bit

Intel I2C bus driver is not supported in

Windows 10 32-bit; touchpad does not Limitations
work.

Touchpad

All versions

Touchpad

NT110S
(BayTrail-M
chipset)

Steps to take

Win 7 64-bit

Sometimes the touchpad does not

Delete Samsung
work or the touchpad works even if set I2C Input Device in
not to be used (Fn+F5)
Device Manager

Win 7

Run Windows
Intel I2C bus driver for BayTrail-M is
Update to install
not included in Windows 10; touchpad
the I2C driver for
does not work
BayTrail-M

Device Manager > Human Interface

Devices > right-click on Samsung I2C
Device and then delete

Connect to the Internet and then run

Windows Update

Item

Version on
which the
problem occurs

Problem symptoms and cause

Resolution

Win 7/8

Dolby v4 GUI SW does not work on

Windows 10.

Reinstall Dolby
GUI SW for
Windows 10

Run the Samsung SW Update program.

Select "Update" in the left menu and then
select "Dolby GUI SW" to install

Win 8.1

The Dolby engine versions in Dolby

GUI SW and the audio driver do not
match; an error message is displayed
and the feature does not work

Reinstall Dolby
GUI SW for
Windows 10

Run the Samsung SW Update program.

Select "Update" in the left menu and then
select "Dolby GUI SW" to install

Win 7/8/8.1

MC570/MC770 is a discontinued TV
module; separate Windows 10 driver
not supported

Install
Run the Samsung SW Update program.
MC570/MC770 TV
Select "All Software" in the left menu and
driver for
select "HDTV driver" to install
Windows 10

Win 7/8/8.1

After Windows 10 upgrade, the AIO

model's primary/secondary monitor
order is changed while the registry is
reset; external monitor output when
only the PC monitor is selected

Install a Samsung Samsung SW Update > Install graphics

graphics driver
driver

Win 7/8/8.1

Driver collage not supported in

Windows 10; Graphics properties
Multiple displays Collage mode
settings button absent

Limitations

USB to DVI dongle

15.01.0128.3179
driver

Win 7/8/8.1

When installing a USB to DVI (EZnet

ubiquitous) driver, a yellow exclamation
Limitations
point appears on the graphics driver
and it cannot be used

See additional information on the

company website.
http://j5create.com/support.html#jua330

Sensor devices
NXP5441,
(NXP
*BCM_4751,
NearFieldProximity,
SDOV2,
Broadcom GNSS
DEV_91D0
Geolocation
Sensor)

Win 8

Some H/W support, such as NXP and

Geolocation, is discontinued; NFC and
Limitations
GNSS functions do not work on some
models in Windows 10

You should not upgrade to Windows 10

Dolby Home
Theater v4

7.2.8000.17

DolbyDigital Plus
Home Theater

7.5.1.1
7.6.3.1

TV Driver
(MC570/MC770)

All versions

Graphics driver
(for all-in-one
models)

Driver installed
via Windows
Update

Graphics driver

All versions

Previous OS

Steps to take

Collage mode driver to be provided via

Samsung SW Update in 4Q 2015.

Item

Version on
which the
problem occurs

Screen brightness
All versions
adjustment
function

Unknown devices
All versions
(!)

Previous OS

Problem symptoms and cause

Resolution

Steps to take

Win 8.1

Compatibility after Windows 10

Samsung SW
upgrade not assured; screen brightness Update use or
does not change
limitations

Run the Samsung SW Update program.

Select "All Software" in the left menu and
install the latest driver.
(There may be some unresolved issues)

Win 7/8/8.1

Some H/W and firmware/drivers for

Samsung SW
older devices are not supported by
Windows 10; they may be marked with Update use or
yellow exclamation points
limitations
Error displayed in Device Manager.

Run the Samsung SW Update program.

Select "All Software" in the left menu and
install the latest driver.
(There may be some unresolved issues)

Bluetooth (Intel,
Qualcomm
Atheros)

Some versions

Win7/8/8.1

Control Panel > Programs and Features

Bluetooth drivers are duplicated in
> Select Bluetooth driver > Uninstall
Delete Win7/8/8.1
*If an error occurs during deletion for
Control Panel - Programs and Features
programs
Intel, click the repair menu to repair and
after Windows 10 upgrade
then delete

Antivirus issues

All antivirus
programs not
distributed by
Samsung

Win 7/8/8.1

Windows 10 upgrade errors may occur

Delete program
due to unverified antivirus programs.

Retry the upgrade after deleting the

relevant antivirus program

WiDi

All versions

Win7

WiDi application does not work after

Win10 upgrade

Limitations

Install the latest versions of graphics and

wireless LAN drivers and then use the
Miracast feature included in Windows 10

Limitations
(Compatibility with You should not upgrade to Windows 10
Windows 10 not until Miracast is stable.
assured)

Limitations

WiDi/Miracast

All versions

Win7/Win8.1

Miracast does not connect after

Windows 10 upgrade or the screen
closes or does not appear even after
connecting

Settings

All versions

Win7/Win8.1

The Settings Mobile AP feature does

not work

You should not upgrade to Windows 10.

Item

Support Center
/Help Desk

ADP (Absolution
Data Protect)

Samsung
Recovery
Solution 5

Recovery 6

Recovery 7

Version on
which the
problem occurs

All versions

All versions

Previous OS

Problem symptoms and cause

Win 7/8/8.1

Compatibility not assured after

upgrading to Windows 10; does not
run

Win 7/8/8.1

Compatibility not assured after

upgrading to Windows 10; does not
run

Resolution

Limitations

If you want to use this feature, do not

upgrade to Windows 10.

Limitations

Go to
http://www.absolute.com/support/consu
mer for information on support and
steps to take.

Win 7/Win 8

Use Samsung SW
Backup feature not offered in Windows Update, or
limitations
10

Run Samsung SW Update to install the

latest version, Samsung Recovery
Solution 5.7, and then, when restarting,
press the F4 key when the Samsung logo
appears to run Recovery Solution to
update it.
Upgrade to Windows 10 is not
recommended if you want to use this
feature

Win 8/Win8.1

After backing up Windows 10, recovery

does not work or an error message
appears when entering recovery using Use Samsung SW
Update, or
the F4 key.
limitations
Backup feature not offered in Windows
10

Run Samsung SW Update to install the

latest version, Recovery 6.1, and then,
when restarting, press the F4 key when
the Samsung logo appears to run
Recovery Solution to update it.
Upgrade to Windows 10 is not
recommended if you want to use this
feature

Win 8.1

Recovery does not work after backing

up Windows 10

Use Samsung SW
Update, or
limitations

Run Samsung SW Update to install the

latest version, Recovery 7.2

Stops running after error message

All versions

All versions

7.0 ~ 7.1
All versions

Steps to take

Note: Information about known issues is subject to change

Windows 10 Installation/Upgrade - FAQ

1)

Q: I am returned to my previous Windows version while upgrading to Windows 10.

A: Install the latest programs and drivers with Windows Update and then try again.

2)

Q: Some programs don't work correctly after updating.

A: Delete the programs that are not working and then install the latest versions for Windows 10.
Run "SW Update" to install Samsung programs.
You can see information about programs' Windows 10 compatibility at http://www.windows.com/compatibility.

Note: Some programs may not be compatible with Windows 10.

3)

Q: Samsung SW Update (

) was not installed.

A: You can download it from http://orcaservice.samsungmobile.com/SWUpdate.aspx.

4)

Q: How can I check which devices need Windows 10 drivers installed?

A: Run Device Manager by pressing the Windows key + X to find devices with exclamation points.

5)

Q: I want to revert to a previous version of Windows.

A: You can return using "Restore a previous version of Windows".
Menu: Windows Settings > Update and Restore > Restore > Restore a previous version of Windows

Note: You cannot revert if 31 days or more have elapsed since upgrading.

6)

Q: Is the Windows 10 upgrade free?

A: Windows 10 is free for 1 year after its first release date (2015.7.29 ~ 2016.7.29).

7)

Q: What is Edge?
A: It's a new web browser in Windows 10.
Since it doesn't support ActiveX and BHO, use of online banking, games, etc. may be limited.

8)

Q: Does Cortana support all languages?

A: Region and language has to match during initial setting of Windows 10 in order to get Cortana working.
The following countries and languages will be supported in 2015: US-English, UK-English, Germany-German,
France-French, Italia-Italian, Spain-Spanish and China-Chinese(Simplified).
Inquire Microsoft for the countries and languages to be supported in the future.

9)

Q: Some apps and devices don't work correctly in Windows 10.

A: Apps designed to work in Windows 7/8/8.1 may not work in Windows 10.

Check the app manufacturer's website or inquire at their customer service center.
You can see details at http://windows.microsoft.com.