D.W.R of (Mainul)

Next Online Ltd.
Daily Work Report of Customer Supp

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Date
Customer Name
01.08.14
No Support
Prepared By
Farhad
Complaint By
Contact Number
line Ltd.
f Customer Support
Code
Complain
User
t
Ticket No.
Category Received
By
Type of Problem
Support
Type
Complain
t Time
Complaint
Resolved By
Complaint
Resolve
Time
Duration of
Complaint
Reslv
Remarks
Next Online Ltd.
Daily Work Report of Customer Suppo

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Date
Customer Name
03.08.14
Sharfuddin Khan
Prepared By
Farhad
Complaint By
Sharfuddin Khan
Contact Number
1819499013
Code
MD-1992
Ltd.
omer Support
Complain
User
t
Ticket No.
Category Received
By
20461
Home
shahidul
Type of Problem
Support
Type
Others
Outdoor
Complain Complaint
t Time
Resolved By
11:29AM
Complaint
Resolve
Time
Duration of
Complaint
Reslv
Remarks
Problem not solved yet by
F@H
Next Online Ltd.

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Date
Customer Name
04.08.14
No Support
Prepared By
Farhad
Complaint By
Contact Number
line Ltd.
f Customer Support
Code
Complain
User
t
Ticket No.
Category Received
By
Type of Problem
Support
Type
Complain
t Time
Complaint
Resolved By
Complaint
Resolve
Time
Duration of
Complaint
Reslv
Remarks
Next Online Ltd.

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Date
Customer Name
06.08.14
IOE LTD
Prepared By
Farhad
Complaint By
Nasir
Contact Number
1818931154
line Ltd.
f Customer Support
Complain
User
t
Code Ticket No.
Category Received
By
20526
Corporate
Tusher
MD-22137
Type of Problem
Bandwidth Issue
Support
Type
Outdoor
Complain
t Time
3:39PM
Complaint
Resolved By
Mr.Tusher&Atik
Complaint
Resolve
Time
4:20PM
Duration of
Complaint
Reslv
41min
Remarks
Done
Next Online Ltd.

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23
Date
Customer Name
Complaint By
Contact Number
07.08.14
TSL Net
Hasan
Hasan
1839899031
01713090389
Prepared By
Farhad
line Ltd.
f Customer Support
Complain
User
t
Code Ticket No.
Type of Problem
Category Received
By
20536
Home
Farhad
Physical Connectivity
BN-0723
NK-0652
20535
Home
Farhad
Support
Type
Outdoor
Indoor
Complain
t Time
3:17PM
2:51PM
Complaint
Resolved By
Mr.Mukul
Mr.Nuru
Complaint
Resolve
Time
4:30PM
4:17PM
Duration of
Complaint
Reslv
1.13hr
1.26hr
Remarks
Done
Done
Next Online Ltd.

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1
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8
9
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20
21
22
23
Date
Customer Name
08.08.14
No Support
Prepared By
Farhad
Complaint By
Contact Number
line Ltd.
f Customer Support
Code
Complain
User
t
Ticket No.
Category Received
By
Type of Problem
Support
Type
Complain
t Time
Complaint
Resolved By
Complaint
Resolve
Time
Duration of
Complaint
Reslv
Remarks
Next Online Ltd.

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1
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8
9
10
11
12
13
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17
18
19
20
21
22
23
Date
Customer Name
09.08.14
No Support
Prepared By
Farhad
Complaint By
Contact Number
line Ltd.
f Customer Support
Code
Complain
User
t
Ticket No.
Category Received
By
Type of Problem
Support
Type
Complain
t Time
Complaint
Resolved By
Complaint
Resolve
Time
Duration of
Complaint
Reslv
Remarks
Next Online Ltd.

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23
Date
Customer Name
11.08.14
Fashion Comfort
Complaint By
Contact Number
176669917
Prepared By
Farhad
line Ltd.
f Customer Support
Code
MD-0130
Complain
User
t
Ticket No.
Category Received
By
20584
Corporate
Farhad
Type of Problem
Support
Type
Complain
t Time
Others
Outdoor
2:24PM
Complaint
Resolved By
Complaint
Resolve
Time
Duration of
Complaint
Reslv
Remarks
It will done
tomorrow(12.08.14) at
10:00AM
Next Online Ltd.

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23
Date
Customer Name
12.08.14
Anita Bidinger
Prepared By
Farhad
Complaint By
Contact Number
1711595284
line Ltd.
f Customer Support
Code
G2-5520
Complain
User
t
Ticket No.
Type of Problem
Category Received
By
20592
Corporate
Farhad
Support
Type
Outdoor
Complain
t Time
2:03PM
Complaint
Resolved By
Mr.Nuru
Complaint
Resolve
Time
5:04PM
Duration of
Complaint
Reslv
3:01hr
Remarks
Done
Next Online Ltd.

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1
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18
19
20
21
22
23
Date
Customer Name
13.08.14
Rashid developers
Prepared By
Farhad
Complaint By
Contact Number
Code
UT03-0702
Ltd.
omer Support
Complain
User
t
Ticket No.
Category Received
By
20616
Corporate
Farhad
Type of Problem
Support
Type
Others
Outdoor
Complain Complaint
t Time
Resolved By
7:25PM
Complaint
Resolve
Time
Duration of
Complaint
Reslv
Remarks
Need to send support
tomorrow(14.08.14)
Next Online Ltd.

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15
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17
18
19
20
21
22
23
Date
Customer Name
14.08.14 GIZ
Complaint By
Contact Number
1717646665
Prepared By
Farhad
Code
NK-0425
Ltd.
omer Support
Complain
User
t
Ticket No.
Category Received
By
20621
Corporate
Farhad
Type of Problem
Device Configuration
Support
Type
Outdoor
Complain Complaint
t Time
Resolved By
11:53AM
Complaint
Resolve
Time
Duration of
Complaint
Reslv
Remarks
Nol side Ok but wireless router configure will done tomorrow(16.08.14) at 11:00AM
w(16.08.14) at 11:00AM
Next Online Ltd.

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Date
Customer Name
15.08.14 DSI
Complaint By
Contact Number
Code
1730037424 MD-0230
Prepared By
Farhad
Ltd.
omer Support
Complain
User
t
Ticket No.
Category Received
By
20639
Corporate
Farhad
Type of Problem
Bandwidth Issue
Support
Type
Outdoor
Complain Complaint
t Time
Resolved By
9:45PM
Complaint
Resolve
Time
Duration of
Complaint
Reslv
Remarks
it will done tomorrow(16.08.2014)
Next Online Ltd.

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Date
Customer Name
15.08.14
No Support
Prepared By
Farhad
Complaint By
Contact Number
line Ltd.
f Customer Support
Code
Complain
User
t
Ticket No.
Category Received
By
Type of Problem
Support
Type
Complain
t Time
Complaint
Resolved By
Complaint
Resolve
Time
Duration of
Complaint
Reslv
Remarks
Next Online Ltd.

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Date
Customer Name
18.08.14
Mehedi Sir
BASTUSHAILY HOUSING LTD
Prepared By
Farhad
Complaint By
Mehedi Sir
Contact Number
1711101428
01816112442
line Ltd.
f Customer Support
Complain
User
t
Code Ticket No.
Type of Problem
Category Received
By
20669
Corporate
Farhad
Others
OD-0408
OD-PA13
20664
Home
ataur
Support
Type
Outdoor
Outdoor
Complain
t Time
4:55PM
10:11AM
Complaint
Resolved By
Kabir
Kabir
Complaint
Resolve
Time
7:14PM
4:59PM
Duration of
Complaint
Reslv
2.09hr
5.48hr
Remarks
Done
Done
Next Online Ltd.

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23
Date
Customer Name
19.08.14
Bit Mascot
Prepared By
Farhad
Complaint By
Mr. Osim
Contact Number
29611624
line Ltd.
f Customer Support
Code
MD-1707
Complain
User
t
Ticket No.
Type of Problem
Category Received
By
20685
Corporate
Tusher
Support
Type
Outdoor
Complain
t Time
6:18PM
Complaint
Resolved By
F@H
Complaint
Resolve
Time
10:30AM
Duration of
Complaint
Remarks
Reslv
16.12hrF@H link down.they solved the problem
Next Online Ltd.

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Date
Customer Name
20.08.14
Hasan Shahriar
Shahnewaz Patwary
Prepared By
Farhad
Complaint By
Hasan Shahriar
Shahnewaz Patwary
Contact Number
1713090389
01711853936
line Ltd.
f Customer Support
Code
NK-0652
MD-19139
Complain
User
t
Ticket No.
Type of Problem
Category Received
By
20697
Home
Farhad
20694
Home
farhad
Support
Type
Complain
t Time
6:18PM
Outdoor
2:28PM
Complaint
Resolved By
Complaint
Resolve
Time
Duration of
Complaint
Reslv
Remarks
Not solved Yet
It will done
tomorrow(21/08/14) at
10:00AM
Next Online Ltd.

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1
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20
21
22
23
Date
Customer Name
21.08.14
No Support
Prepared By
Farhad
Complaint By
Contact Number
line Ltd.
f Customer Support
Code
Complain
User
t
Ticket No.
Category Received
By
Type of Problem
Support
Type
Complain
t Time
Complaint
Resolved By
Complaint
Resolve
Time
Duration of
Complaint
Reslv
Remarks
Next Online Ltd.

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No
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1
2
3
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5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
Customer Name
22.08.14
Monzoor-E-Mawla
Prepared By
Farhad
Complaint By
Monzoor-E-Mawla
Contact Number
28713336
line Ltd.
f Customer Support
Complain
User
t
Code Ticket No.
Type of Problem
Category Received
By
20719
Home
Farhad
MD-29100
Support
Type
Complain
t Time
10:30PM
Complaint
Resolved By
Complaint
Resolve
Time
Duration of
Complaint
Reslv
Remarks
Not solved yet
Next Online Ltd.

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No
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1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
Customer Name
24.08.14
Singapore School
Prepared By
Farhad
Complaint By
Contact Number
line Ltd.
f Customer Support
Complain
User
t
Code Ticket No.
Type of Problem
Category Received
By
20742
Corporate
Farhad
G1-12301
Support
Type
Outdoor
Complain
t Time
3:47PM
Complaint
Resolved By
Complaint
Resolve
Time
Duration of
Complaint
Reslv
Remarks
Admin PC Lan card problem.
Next Online Ltd.

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No
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1
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3
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5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
Customer Name
25.08.14
Verbare Marketing
Timothy Faircross
Prepared By
Farhad
Complaint By
Contact Number
28831613
01712132375
line Ltd.
f Customer Support
Code
NK-0527
MD-1817
Complain
User
t
Ticket No.
Type of Problem
Category Received
By
20755
Home
Farhad
20758
Home
Ataur
Others
Support
Type
Outdoor
Complain
t Time
2:28PM
4:07PM
Complaint
Resolved By
Shamim
Complaint
Resolve
Time
4:09PM
Duration of
Complaint
Reslv
1.37hr
Remarks
Solved
Not solved yet.discontinue
from f@h
Next Online Ltd.

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1
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7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
Customer Name
26.08.14
EPRC
Bit Mascot
Prepared By
Farhad
Complaint By
Contact Number
28822772
028714742
line Ltd.
f Customer Support
Complain
User
t
Code Ticket No.
Type of Problem
Category Received
By
20772
Home
Farhad
Bandwidth Issue
MD-19155
MD-1707
20771
Corporate
Farhad
Support
Type
Outdoor
Outdoor
Complain
t Time
3:36PM
3:21PM
Complaint
Resolved By
Farhad&kabir
Kabir
Complaint
Resolve
Time
5:42PM
4:00PM
Duration of
Complaint
Reslv
2.06Hr
1.39Hr
Remarks
Solved
Solved
Next Online Ltd.

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No
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1
2
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6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
Customer Name
Complaint By
27.08.14
27.08.14
Evana Laila Chowdhury

Kashtan Habib
Habib
Prepared By
Farhad
Contact Number
1715031593
01711126260
line Ltd.
f Customer Support
Complain
User
t
Code Ticket No.
Type of Problem
Category Received
By
20781
Home
Farhad
Others
BN-0902
NK-0525
20785
Home
ataur
Support
Type
Outdoor
Outdoor
Complain
t Time
10:02AM
11:43PM
Complaint
Resolved By
Mukul
Complaint
Resolve
Time
3:45PM
Duration of
Complaint
Reslv
5.43hr
Remarks
Solved
Not solved yet
Next Online Ltd.

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No
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1
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3
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5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
Customer Name
28.08.14
28.08.14
KZ Jewellery
Logos Apparel Ltd
Prepared By
Farhad
Complaint By
Mr.Masud
Contact Number
1833148517
01711568844
line Ltd.
f Customer Support
Code
DH-157
DH-94
Complain
User
t
Ticket No.
Type of Problem
Category Received
By
20802
Corporate
Farhad
20798
Corporate
Farhad
Support
Type
Outdoor
Indoor
Complain
t Time
12:58PM
11:27PM
Complaint
Resolved By
Farhad
F@H
Complaint
Resolve
Time
3:48PM
11:54PM
Duration of
Complaint
Reslv
2.38hr
27min
Remarks
Done
Problem solved by F@H
Next Online Ltd.

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1
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6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
Customer Name
29.08.14
No Support
Prepared By
Farhad
Complaint By
Contact Number
line Ltd.
f Customer Support
Code
Complain
User
t
Ticket No.
Category Received
By
Type of Problem
Support
Type
Complain
t Time
Complaint
Resolved By
Complaint
Resolve
Time
Duration of
Complaint
Reslv
Remarks
Next Online Ltd.

SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
Customer Name
30.08.14
No Support
Prepared By
Farhad
Complaint By
Contact Number
line Ltd.
f Customer Support
Code
Complain
User
t
Ticket No.
Category Received
By
Type of Problem
Support
Type
Complain
t Time
Complaint
Resolved By
Complaint
Resolve
Time
Duration of
Complaint
Reslv
Remarks
Next Online Ltd.

SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
Customer Name
Complaint By
Contact Number
01.09.14
NRB TOWN
Pintu
1937646329
Prepared By
Farhad
line Ltd.
f Customer Support
Code
DH-185
Complain
User
t
Ticket No.
Category Received
By
Corporate
NOC
Type of Problem
Others
Support
Type
Outdoor
Complain
t Time
3:00PM
Complaint
Resolved By
Complaint
Resolve
Time
Duration of
Complaint
Reslv
Remarks
Not solved yet
Next Online Ltd.

SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
Customer Name
02.09.14 Dr.Bilkis Amin Hoque
Prepared By
Farhad
Complaint By
Saifur
Contact Number
1912102593
Code
OD-MS14
Ltd.
omer Support
Complain
User
t
Ticket No.
Type of Problem
Category Received
By
20868
Home
Farhad
Support
Type
Outdoor
Complain Complaint
t Time
Resolved By
2:09PM
Shamim
Complaint
Resolve
Time
Duration of
Complaint
Reslv
Remarks
3:46PM
1.37hr
Done
Next Online Ltd.

SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
Customer Name
03.09.14 BBS cable factory
Prepared By
Farhad
Complaint By
Saidul
Contact Number
1911766208
line Ltd.
f Customer Support
Code
DH-208
Complain
User
t
Ticket No.
Category Received
By
20824
Corporate
Farhad
Type of Problem
Others
Support
Type
Complain
t Time
Outdoor 30-8-2014-23:26
Complaint
Resolved By
8-2014-23:26
Complaint
Resolve
Time
Duration of
Complaint
Reslv
Remarks
NOC work on this
Next Online Ltd.

SL
No
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1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
Customer Name
04.09.14 SAMP LTD

04.09.14
Mr.Krity
Prepared By
Farhad
Complaint By
Contact Number
Jibon
Mr.Krity
29891521
01756174810
line Ltd.
f Customer Support
Complain
User
t
Code Ticket No.
Type of Problem
Category Received
By
20947
Home
Farhad
MD-1921
OD-0311
20950
Home
Farhad
Support
Type
Outdoor
Outdoor
Complain
t Time
12:39PM
1:31PM
Complaint
Resolved By
Nuru
Kabir
Complaint
Resolve
Time
1:10PM
5:14PM
Duration of
Complaint
Reslv
31min
3.43hr
Remarks
Solved
Solved
Next Online Ltd.

SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
Customer Name
05.09.14
ADEPTMAX
Prepared By
Farhad
Complaint By
Contact Number
1760989490
line Ltd.
f Customer Support
Code
DH-62
Complain
User
t
Ticket No.
Type of Problem
Category Received
By
20965
Corporate
Farhad
Support
Type
Complain
t Time
9:57PM
Complaint
Resolved By
Complaint
Resolve
Time
Duration of
Complaint
Reslv
Remarks
Not solved yet
Next Online Ltd.

SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
06.09.14
Customer Name
Servo IT
Prepared By
Farhad
Complaint By
Miraz
Contact Number
1711319101
Code
MD-21122
Ltd.
omer Support
Complain
User
t
Ticket No.
Category Received
By
20975
Corporate
Farhad
Type of Problem
Support
Type
Others
Indoor
Complain Complaint
t Time
Resolved By
11.23PM
Roman
Complaint
Resolve
Time
Duration of
Complaint
Reslv
Remarks
1.16AM
1.39hr
solved
Next Online Ltd.

SL
No
.
Date
Customer Name
Complaint By
Contact Number
9:09:14
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
NRB Town LTd
Prepared By
Farhad
Mr.pintu
1937646329
line Ltd.
f Customer Support
Code
DH-185
Complain
User
t
Ticket No.
Category Received
By
N/a
Corporate
Type of Problem
Support
Type
Others
Outdoor
Complain
t Time
Complaint
Resolved By
Complaint
Resolve
Time
Duration of
Complaint
Reslv
Remarks
working on
Dataconnnectivity
between NRB town and
bestway group.most of the
work is done but some
work is pending. Because
User tally server is not
ready yet .
Next Online Ltd.

SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
Customer Name
11.09.14 Contrans Pvt Ltd

11.09.14 Chowdhury
11.09.14
shinhan bk Limited
Prepared By
Farhad
Complaint By
Mr.Masud
Contact Number
Code
1711690220 MD-2408
1753599269 BN-0902
029820440
BN-1535
Ltd.
omer Support
Complain
User
t
Ticket No.
Type of Problem
Category Received
By
21054
Home
Farhad
21060
Home
Farhad
21049
Home
Farhad
Support
Type
Outdoor
Indoor
Complain Complaint
t Time
Resolved By
4:28PM
Kabir
6:06PM
3:16PM
Complaint
Resolve
Time
5:29PM
Duration of
Complaint
Reslv
1.01hr
5:17PM
2.01hr
Remarks
Solved
Not solved yet
Solved
Next Online Ltd.

SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
Customer Name
12.09.14
No Support
Prepared By
Farhad
Complaint By
Contact Number
line Ltd.
f Customer Support
Code
Complain
User
t
Ticket No.
Category Received
By
Type of Problem
Support
Type
Complain
t Time
Complaint
Resolved By
Complaint
Resolve
Time
Duration of
Complaint
Reslv
Remarks
Next Online Ltd.

SL
No
.
1
2
Date
Customer Name
13.09.14
Wisteria
KZ Jewellery
13.09.14
Complaint By
Contact Number
Code
1919532162
UT07-2901
Sumon
01725038645
DH-157
Hasan
01713090389
NK-0652
3
13.09.14
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Hasan Shahriar
Prepared By
Farhad
Ltd.
omer Support
Complain
User
t
Ticket No.
Type of Problem
Category Received
By
21083
Corporate
Farhad
Support
Type
Complain Complaint
t Time
Resolved By
2:19PM
21081
Corporate
Farhad
2:12PM
21078
Home
Farhad
2:01PM
Complaint
Resolve
Time
Duration of
Complaint
Reslv
Pending
F@H Backbone Problem
Pending
F@H Backbone Problem
Pending
F@H problem solved.But user get same problem again.Need to send support tomorrow(14.0
Remarks
Next Online Ltd.

SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
Customer Name
16.09.14
No Support
Prepared By
Farhad
Complaint By
Contact Number
line Ltd.
f Customer Support
Code
Complain
User
t
Ticket No.
Category Received
By
Type of Problem
Support
Type
Complain
t Time
Complaint
Resolved By
Complaint
Resolve
Time
Duration of
Complaint
Reslv
Remarks
Next Online Ltd.

SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
Customer Name
18.09.14
No Support
Prepared By
Farhad
Complaint By
Contact Number
line Ltd.
f Customer Support
Code
Complain
User
t
Ticket No.
Category Received
By
Type of Problem
Support
Type
Complain
t Time
Complaint
Resolved By
Complaint
Resolve
Time
Duration of
Complaint
Reslv
Remarks
Next Online Ltd.

SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
Customer Name
19.09.14
19.09.14
Galaxy Trade International
Match net
Prepared By
Farhad
Complaint By
Mohiuddin
Match Net
Contact Number
1678164747
1673430394
Code
MD-3228
MD-2741
Ltd.
omer Support
Complain
User
t
Ticket No.
Type of Problem
Category Received
By
21174
Home
Farhad
21176
Corporate
Farhad
Support
Type
Indoor
Outdoor
Complain Complaint
t Time
Resolved By
11:14PM
Farhad
16:00
tarikul
Complaint Duration of
Resolve
Complaint
Time
Reslv
11:15PM
1min
17:15
1 hour 15 min
Remarks
Done
now line ok
Next Online Ltd.

SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
20.09.14
20.09.14
20.09.14
Customer Name
Neetu
Complaint By
Neetu
Anima Development Ltd

Omar Mahmud Ali
Prepared By
Farhad
Contact Number
1715131664
Lipu
Omar
Code
OD-0416
1678636063 MD-2374
01713040854
OD-0443
21189
Ltd.
omer Support
MD-2374
Complain
User
t
Ticket No.
Type of Problem
Category Received
By
21191
Home
Farhad
21189
Home
Farhad
21188
Home
Farhad
Support
Type
Outdoor
Outdoor
Outdoor
Complain Complaint
t Time
Resolved By
3:30PM
Kabir
3:10PM Shamim & Shuvo
3:09PM
Kabir
Complaint
Resolve
Time
4:43PM
5:20PM
4:45PM
Duration of
Complaint
Reslv
1.13hr
2.10hr
2.31hr
Remarks
Done
Done
Done
Next Online Ltd.

SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
Customer Name
22.09.14
No Support
Prepared By
Farhad
Complaint By
Contact Number
line Ltd.
f Customer Support
Code
Complain
User
t
Ticket No.
Category Received
By
Type of Problem
Support
Type
Complain
t Time
Complaint
Resolved By
Complaint
Resolve
Time
Duration of
Complaint
Reslv
Remarks
Next Online Ltd.

SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
Customer Name
23.09.14
No Support
Prepared By
Farhad
Complaint By
Contact Number
line Ltd.
f Customer Support
Code
Complain
User
t
Ticket No.
Category Received
By
Type of Problem
Support
Type
Complain
t Time
Complaint
Resolved By
Complaint
Resolve
Time
Duration of
Complaint
Reslv
Remarks
Next Online Ltd.

SL
No
.
Date
Customer Name
1
25.09.14
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
NRB Town LTd
Prepared By
Farhad
Complaint By
Contact Number
Mr.Pintu
1937646329
line Ltd.
f Customer Support
Code
DH-185
Complain
User
t
Ticket No.
Category Received
By
21265
Corporate
ataur
Type of Problem
Support
Type
Complain
t Time
Bandwidth Issue
Outdoor
5:52PM
Complaint
Resolved By
Farhad
Complaint
Resolve
Time
8:40PM
Duration of
Complaint
Reslv
2.48hr
Remarks
When we check the upload &
download speed that time we
found B/W is okay.User said
after checking at whole night
he will confirm us either B/W
okay or not.
Next Online Ltd.

SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
Customer Name
26.09.14
No Support
Prepared By
Farhad
Complaint By
Contact Number
line Ltd.
f Customer Support
Code
Complain
User
t
Ticket No.
Category Received
By
Type of Problem
Support
Type
Complain
t Time
Complaint
Resolved By
Complaint
Resolve
Time
Duration of
Complaint
Reslv
Remarks
Next Online Ltd.

SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
Customer Name
27.09.14
27.09.14
RAOWA
Maico Jute
Prepared By
Farhad
Complaint By
Contact Number
1737763108
Anwarul
01711520548
line Ltd.
f Customer Support
Complain
User
t
Code Ticket No.
Type of Problem
Category Received
By
21270
Corporate
Farhad
MD-RA01
NK-0426
21267
Corporate Mashiur
Support
Type
Complain
t Time
Outdoor
Outdoor
11:47AM
10:02PM(26/09) Kabir
Complaint
Resolved By
Ramjan
10:02PM(26/09) Kabir
Complaint
Resolve
Time
Duration of
Complaint
Reslv
4:23PM
2:30PM
4.36hr
2.20hr
Remarks
User switch port
problem.Solved Now
Done
Next Online Ltd.

SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
Customer Name
28.09.14
28.09.14
28.09.14
Mr.Krity
RAOWA
MB Soft Ware
Prepared By
Farhad
Complaint By
Contact Number
1756174810
01737763108
01672559449
line Ltd.
f Customer Support
Complain
User
t
Code Ticket No.
Type of Problem
Category Received
By
21285
Home
Farhad
OD-0311
MD-RA01
21284
Corporate
Farhad
MD-2872
21282
Corporate
Farhad
Support
Type
Outdoor
Outdoor
Outdoor
Complain
t Time
3:43PM
3:14PM
2:41PM
Complaint
Resolved By
Kabir
Kabir
Kabir
Complaint
Resolve
Time
Duration of
Complaint
Reslv
3:29PM
3:14PM
15min
38min
Remarks
not solved yet
Done
Done
Next Online Ltd.

SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
Customer Name
29.09.14 SKY View Online
Prepared By
Farhad
Complaint By
Contact Number
Code
Alom
1926681900
DH-111
Ltd.
omer Support
Complain
User
t
Ticket No.
Type of Problem
Category Received
By
21308
Reseller
Farhad
Support
Type
Outdoor
Complain Complaint
t Time
Resolved By
12:50AM Ramjan,Masud
Complaint
Resolve
Time
2:07AM
Duration of
Complaint
Reslv
1.17hr
Remarks
Link up
Next Online Ltd.

SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
Customer Name
02.10.14
No Support
Prepared By
Farhad
Complaint By
Contact Number
line Ltd.
f Customer Support
Code
Complain
User
t
Ticket No.
Category Received
By
Type of Problem
Support
Type
Complain
t Time
Complaint
Resolved By
Complaint
Resolve
Time
Duration of
Complaint
Reslv
Remarks
Next Online Ltd.

SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
Customer Name
12.10.14
12.10.14
12.10.14
MD Nazrul Islam
Zoheb Mashiur
Orbital Trade & Establishment
Prepared By
Farhad
Complaint By
Contact Number
1670761270
028714336
01714078890
line Ltd.
f Customer Support
Complain
User
t
Code Ticket No.
Type of Problem
Category Received
By
21353
Home kamruzzamanDevice
Configuration
NK-0134
OD-MS17
21394
Home
Farhad
MD-22134 21389
Corporate
Farhad
Support
Type
Outdoor
Outdoor
Outdoor
Complain
t Time
8.02PM
3:29PM
10:52AM
Complaint
Resolved By
Farhad
Nuru
Nuru
Complaint
Resolve
Time
4.59PM
4.54PM
11.53AM
Duration of
Complaint
Reslv
21hr
1.25hr
1.1hr
Remarks
done
done
done
Next Online Ltd.

SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
Customer Name
13.10.14
No Support
Prepared By
Farhad
Complaint By
Contact Number
line Ltd.
f Customer Support
Code
Complain
User
t
Ticket No.
Category Received
By
Type of Problem
Support
Type
Complain
t Time
Complaint
Resolved By
Complaint
Resolve
Time
Duration of
Complaint
Reslv
Remarks
Next Online Ltd.

SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
Customer Name
14.10.14
No Support
Prepared By
Farhad
Complaint By
Contact Number
line Ltd.
f Customer Support
Code
Complain
User
t
Ticket No.
Category Received
By
Type of Problem
Support
Type
Complain
t Time
Complaint
Resolved By
Complaint
Resolve
Time
Duration of
Complaint
Reslv
Remarks
Next Online Ltd.

SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
Customer Name
Complaint By
Contact Number
16.10.14
Evana Laila Chowdhury
Evana Laila
Chowdhury
1753599269
Prepared By
Farhad
line Ltd.
f Customer Support
Complain
User
t
Code Ticket No.
Type of Problem
Category Received
By
21427
Home
Farhad
BN_0902
Support
Type
Complain
t Time
Outdoor
3:27PM
Complaint
Resolved By
Complaint
Resolve
Time
Duration of
Complaint
Reslv
Remarks
Mukul
4:01PM
34MIN
Done
Next Online Ltd.

SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
Customer Name
17.10.14 Karma entertainment
Prepared By
Farhad
Complaint By
Contact Number
1731312222
Code
BN-2703
Ltd.
omer Support
Complain
User
t
Ticket No.
Type of Problem
Category Received
By
21432
Corporate
Farhad
Support
Type
Outdoor
Complain Complaint
t Time
Resolved By
5:13PM
Kabir
Complaint
Resolve
Time
6:07PM
Duration of
Complaint
Reslv
1.06hr
Remarks
Solved
Next Online Ltd.

SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
Customer Name
18.10.14
Nazrul Islam
Prepared By
Farhad
Complaint By
Contact Number
1670761270
line Ltd.
f Customer Support
Code
nk-0134
Complain
User
t
Ticket No.
Type of Problem
Category Received
By
21433
Home
Farhad
Support
Type
Outdoor
Complain
t Time
7:27Pm
Complaint
Resolved By
kabir
Complaint
Resolve
Time
2:28pm
Duration of
Complaint
Reslv
19:01hr
Remarks
done
Next Online Ltd.

SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
Customer Name
20.10.14
No Support
Prepared By
Farhad
Complaint By
Contact Number
line Ltd.
f Customer Support
Code
Complain
User
t
Ticket No.
Category Received
By
Type of Problem
Support
Type
Complain
t Time
Complaint
Resolved By
Complaint
Resolve
Time
Duration of
Complaint
Reslv
Remarks
Next Online Ltd.

SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
Customer Name
21.10.14
No Support
Prepared By
Farhad
Complaint By
Contact Number
line Ltd.
f Customer Support
Code
Complain
User
t
Ticket No.
Category Received
By
Type of Problem
Support
Type
Complain
t Time
Complaint
Resolved By
Complaint
Resolve
Time
Duration of
Complaint
Reslv
Remarks
Next Online Ltd.

SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
Customer Name
Complaint By
Contact Number
23.10.14
23.10.14
Asif Hasan
Shahnewaz Patwary
Asif Hasan
1733200697
01711853936
Prepared By
Farhad
line Ltd.
f Customer Support
Complain
User
t
Code Ticket No.
Type of Problem
Category Received
By
21503
Home
Farhad
BN-1329
MD-19139 21508
Home
Farhad
Support
Type
Outdoor
Outdoor
Complain
t Time
10.22AM
12:41PM
Complaint
Resolved By
Mukul
Nuru
Complaint
Resolve
Time
12:46PM
1:27PM
Duration of
Complaint
Reslv
2.24hr
46min
Remarks
Done
Done
Next Online Ltd.

SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
Customer Name
24.10.14 Mohiuddin Ahmed
Prepared By
Farhad
Complaint By
Contact Number
Code
Mohiuddin
9882481
MD-2823
Ltd.
omer Support
Complain
User
t
Ticket No.
Type of Problem
Category Received
By
21511
Home
Farhad
Support
Type
Outdoor
Complain Complaint
t Time
Resolved By
5:24PM
Kabir
Complaint
Resolve
Time
5:36PM
Duration of
Complaint
Reslv
12min
Remarks
solved
Next Online Ltd.

SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
Customer Name
25.10.14
SKIRose Builders
Email:
Prepared By
Farhad
Complaint By
Contact Number
28837655
line Ltd.
f Customer Support
Code
NK-1030
Complain
User
t
Ticket No.
Type of Problem
Category Received
By
21512
Home
Farhad
Support
Type
Complain
t Time
Outdoor
11:11AM
Complaint
Resolved By
Complaint
Resolve
Time
Duration of
Complaint
Reslv
Remarks
Shamim
1:19PM
2.18hr
Done
Next Online Ltd.

SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
Customer Name
Complaint By
Contact Number
Code
26.10.14
HAMKO CORPORATION LTD
MD.Azizur Rhaman
1755535563
DH-219
Prepared By
Farhad
Ltd.
omer Support
Complain
User
t
Ticket No.
Category Received
By
21410
Corporate Roman
Type of Problem
Others
Support
Type
Outdoor
Complain Complaint
t Time
Resolved By
1:11PM
Farhad
Complaint
Resolve
Time
3:02PM
Duration of
Complaint
Reslv
1.51hr
Remarks
New Link Up Issue(Done)
Next Online Ltd.

SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
Customer Name
27.10.14
No Support
Prepared By
Farhad
Complaint By
Contact Number
line Ltd.
f Customer Support
Code
Complain
User
t
Ticket No.
Category Received
By
Type of Problem
Support
Type
Complain
t Time
Complaint
Resolved By
Complaint
Resolve
Time
Duration of
Complaint
Reslv
Remarks
Next Online Ltd.

SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
Customer Name
28.10.14
No Support
Prepared By
Farhad
Complaint By
Contact Number
line Ltd.
f Customer Support
Code
Complain
User
t
Ticket No.
Category Received
By
Type of Problem
Support
Type
Complain
t Time
Complaint
Resolved By
Complaint
Resolve
Time
Duration of
Complaint
Reslv
Remarks
Next Online Ltd.

SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
Customer Name
30.10.14
Mir Trading Cor
Prepared By
Farhad
Complaint By
Contact Number
line Ltd.
f Customer Support
Code
dh-210
Complain
User
t
Ticket No.
Category Received
By
21584
Corporate Shahela
Type of Problem
Others
Support
Type
Outdoor
Complain
t Time
2:42PM
Complaint
Resolved By
Complaint
Resolve
Time
Duration of
Complaint
Reslv
Remarks
User router problem
Next Online Ltd.

SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
Customer Name
31.10.14
No Support
Prepared By
Farhad
Complaint By
Contact Number
line Ltd.
f Customer Support
Code
Complain
User
t
Ticket No.
Category Received
By
Type of Problem
Support
Type
Complain
t Time
Complaint
Resolved By
Complaint
Resolve
Time
Duration of
Complaint
Reslv
Remarks
Next Online Ltd.

SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
Customer Name
01.11.14
Md. B. H. Yousuf
Prepared By
Farhad
Complaint By
Contact Number
8825003
line Ltd.
f Customer Support
Code
DH-34
Complain
User
t
Ticket No.
Category Received
By
21515
Corporate Shahela
Type of Problem
Support
Type
Outdoor
Complain
t Time
3:21PM
Complaint
Resolved By
Complaint
Resolve
Time
Duration of
Complaint
Reslv
Remarks
Some lan network pending
Next Online Ltd.

SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
Customer Name
03.11.14
No Support
Prepared By
Farhad
Complaint By
Contact Number
line Ltd.
f Customer Support
Code
Complain
User
t
Ticket No.
Category Received
By
Type of Problem
Support
Type
Complain
t Time
Complaint
Resolved By
Complaint
Resolve
Time
Duration of
Complaint
Reslv
Remarks
Next Online Ltd.

SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
Customer Name
04.11.14
No Support
Prepared By
Farhad
Complaint By
Contact Number
line Ltd.
f Customer Support
Code
Complain
User
t
Ticket No.
Category Received
By
Type of Problem
Support
Type
Complain
t Time
Complaint
Resolved By
Complaint
Resolve
Time
Duration of
Complaint
Reslv
Remarks
Next Online Ltd.

SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
Customer Name
Complaint By
Contact Number
06.11.14
06.11.14
Sonar Logistics Private Ltd

Karma
Aslam
1713479409
0171508077
Prepared By
Farhad
line Ltd.
f Customer Support
Complain
User
t
Code Ticket No.
Type of Problem
Category Received
By
21658
Home
Farhad
MD-2854
BN-2703
21650
Corporate
Farhad
Support
Type
Outdoor
Outdoor
Complain
t Time
4:51PM
12:54PM
Complaint
Resolved By
Shamim
Rajib
Complaint
Resolve
Time
5:11PM
Duration of
Complaint
Reslv
20min
Remarks
Solved
Not solved yet
Next Online Ltd.

SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
Customer Name
07.11.14
Rangs Electronics
07.11.14
Amit ashraf
Prepared By
Farhad
Complaint By
Contact Number
Monir
1917670250
Amit
01771341733
line Ltd.
f Customer Support
Code
DH-77
OD-0128
Complain
User
t
Ticket No.
Type of Problem
Category Received
By
21666
Corporate
Hasib
21667
Home
Farhad
Support
Type
Complain
t Time
Outdoor
11:56AM
3:47PM
Complaint
Resolved By
Complaint
Resolve
Time
Duration of
Complaint
Reslv
Remarks
F@H
linkcut
down.Not
solved
yet
Cable
outside
at the
home.need to send
support
tomorrow(08/11/14).
Next Online Ltd.

SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
Customer Name
10.11.14
No Support
Prepared By
Farhad
Complaint By
Contact Number
line Ltd.
f Customer Support
Code
Complain
User
t
Ticket No.
Category Received
By
Type of Problem
Support
Type
Complain
t Time
Complaint
Resolved By
Complaint
Resolve
Time
Duration of
Complaint
Reslv
Remarks
Next Online Ltd.

SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
Customer Name
11.11.14
Evolution Net
Prepared By
Farhad
Complaint By
Contact Number
1675800572
line Ltd.
f Customer Support
Code
DH-202
Complain
User
t
Ticket No.
Category Received
By
21709
Corporate
Farhad
Type of Problem
Bandwidth Issue
Support
Type
Indoor
Complain
t Time
12:46AM
Complaint
Resolved By
Complaint
Resolve
Time
Duration of
Complaint
Reslv
Remarks
Not solved yet
Next Online Ltd.

SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
Customer Name
13.11.14
Hawar IT
Prepared By
Farhad
Complaint By
Contact Number
line Ltd.
f Customer Support
Code
Complain
User
t
Ticket No.
Category Received
By
Corporate
Type of Problem
Others
Support
Type
Outdoor
Complain
t Time
Complaint
Resolved By
Complaint
Resolve
Time
Duration of
Complaint
Reslv
Remarks
New Link Up.Not solved yet
Next Online Ltd.

SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
Customer Name
14.11.14
No Support
Prepared By
Farhad
Complaint By
Contact Number
line Ltd.
f Customer Support
Code
Complain
User
t
Ticket No.
Category Received
By
Type of Problem
Support
Type
Complain
t Time
Complaint
Resolved By
Complaint
Resolve
Time
Duration of
Complaint
Reslv
Remarks
Next Online Ltd.

SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
Customer Name
Complaint By
Contact Number
15.11.14
Mr Raisul
Mr Raisul
1772763055
Prepared By
Farhad
line Ltd.
f Customer Support
Code
NK-0287
Complain
User
t
Ticket No.
Category Received
By
21686
Home
Tarikul
Type of Problem
Support
Type
Outdoor
Complain
t Time
1:24PM
Complaint
Resolved By
Farhad
Complaint
Resolve
Time
3:25PM
Duration of
Complaint
Reslv
2hr
Remarks
Done
Next Online Ltd.

SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
Customer Name
16.11.14
Sangeeta Pangrekar
Prepared By
Farhad
Complaint By
Contact Number
Sangeeta Pangrekar
1790742646
line Ltd.
f Customer Support
Code
BA-1143
Complain
User
t
Ticket No.
Category Received
By
21744
Corporate shahidul
Type of Problem
Support
Type
Complain
t Time
Bandwidth Issue
Outdoor
12:20PM
Complaint
Resolved By
Complaint
Resolve
Time
Duration of
Complaint
Reslv
Remarks
Farhad
2:01PM
1.41Hr
Done after change MC
Next Online Ltd.

SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
Customer Name
17.11.14
No Support
Prepared By
Farhad
Complaint By
Contact Number
line Ltd.
f Customer Support
Code
Complain
User
t
Ticket No.
Category Received
By
Type of Problem
Support
Type
Complain
t Time
Complaint
Resolved By
Complaint
Resolve
Time
Duration of
Complaint
Reslv
Remarks
Next Online Ltd.

SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
Customer Name
18.11.14
No Support
Prepared By
Farhad
Complaint By
Contact Number
line Ltd.
f Customer Support
Code
Complain
User
t
Ticket No.
Category Received
By
Type of Problem
Support
Type
Complain
t Time
Complaint
Resolved By
Complaint
Resolve
Time
Duration of
Complaint
Reslv
Remarks
Next Online Ltd.

SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
Customer Name
Complaint By
Contact Number
20.11.14
20.11.14
kiwi Fashion
Lutfor Rahman
Mr.Badrul
Lutfor Rahman
01726291153
Prepared By
Farhad
line Ltd.
f Customer Support
Complain
User
t
Code Ticket No.
Type of Problem
Category Received
By
21786
Corporate Shahela
Mail Related Issue
MD-0431
MD-3411
21787
Home
Farhad
Support
Type
Outdoor
Outdoor
Complain
t Time
2:06PM
3:52
Complaint
Resolved By
Mr.Titumir &Farhad
F@H
Complaint
Resolve
Time
3:14PM
5:39PM
Duration of
Complaint
Reslv
1.8hr
1.57hr
Remarks
Done
Done
Next Online Ltd.

SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
Customer Name
21.11.14
21.11.14
21.11.14
21.11.14
Chathuranga Kamarasiri
Lutfor Rahman
Nineteen
inhouse
Prepared By
Farhad
Complaint By
Chathuranga
Kamarasiri
Lutfor Rahman
Farad Hasan
Contact Number
1759133505
01726291153
01920342562
01784883352
Code
MD-3416
MD-3411
NK-0281
NK-0164
Ltd.
omer Support
Complain
User
t
Ticket No.
Category Received
By
21792
Home
Liton
21793
Home
Liton
21796
Corporate
Farhad
21797
Home
Farhad
Type of Problem
Physical
Physical
Physical
Physical
Connectivity
Connectivity
Connectivity
Connectivity
Support
Type
Outdoor
Outdoor
Indoor
Indoor
Complain Complaint
t Time
Resolved By
11:01AM
11:01AM
10:35AM
10:55AM
Shamim
Shamim
Complaint
Resolve
Time
Duration of
Complaint
Reslv
12:02PM
12:02PM
1.01hr
1.01hr
Remarks
solved
solved
F@H problem.not solved yet
F@H problem.not solved yet
Next Online Ltd.

SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
22.11.14
22.11.14
22.11.14
Customer Name
Orbital
Nineteen
Anita Bidinger
Prepared By
Farhad
Complaint By
Contact Number
Code
Mr.Dolon
Farad Hasan
1717999834
01920342562
01713012844
NK-0281
G2-5520
MD-22134
Ltd.
omer Support
Complain
User
t
Ticket No.
Type of Problem
Category Received
By
21806
Corporate
Farhad
21796
Corporate
Farhad
21803
Corporate
Farhad
Support
Type
Outdoor
Outdoor
Outdoor
Complain Complaint
t Time
Resolved By
1:01PM
Farhad
10:35AM
11:29AM
Kabir
Complaint
Resolve
Time
3:25PM
Duration of
Complaint
Reslv
2.24hr
1:39PM
2.10hr
Remarks
Done
Not solved yet
Done
Next Online Ltd.

SL
No
.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Date
Customer Name
08.12.2014
08.12.2014
08.12.2014
08.12.2014
08.12.2014
Pureple IT
Shoho
Skyvew
Crossware
Bitmascord
Prepared By
Tarikul Islam
Complaint By
Mr.Akash
Zoheb Mashiur
Zahir
Shahin
Oshim
Contact Number
Code
1913513555 Md-29103
28714336 OD-MS17
DH-111
1926681909
01678780811
DH-119
028714743
MD-1707
Ltd.
omer Support
Complain
User
t
Ticket No.
Category Received
ByIslam
Corporate Tarikul
21962
21969
Home Tarikul Islam
Reseller tarikul Islam
21960 Corporate tarikul Islam
21971
Corporate tarikul Islam
Type of Problem
Bandwidth Issue
Support
Type
Outdoor
Outdoor
Indoor
Outdoor
Outdoor
Complain
Complaint
t Time
Resolved By
Tarikul Islam
8-12-2014-1
8-12-2014-1 Mr. shamim
4:20 PM
9:40 AM
Transmission
Tarikul Islam
8-12-2014-1
Complaint Duration of
Resolve
Complaint
Time
Reslv
3 Hours
8-12-2014-13:46
Pending
4:20500 PM
5 min
12:36 2:40 hours
pending
Remarks
Done
Auto link up
F@H problem

D.W.R of (Mainul)

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