tliteeilies Service Bulletin Date: August, 2001 Number: N1028-1056 Product: Commercial Microwave Oven | Model(s): — NE1056A, NE1056T The door for the Microwave Oven models listed below is available as a complete assembly. Model Number NE1056A NE1056T, Door Assembi A390L3700AP Please note that all individual parts for these doors will continue to be available. Place this Service Bulletin with respective Service Manuals WARNING! ‘This Service Buln is designed for experienced repair technicians only andi not designed for use by the gonoral publ. doos not Contain warnings or cautions to advice non-technical individuals of potential dangers in atamping fo Service a product. Produets powered by electricity should be serviced by experienced professional technicians. Any attompl to service or tepat the product or products Goat with inthis ‘Service Bulletin by anyone else could resut in sous injury or death, ‘© 2001 Panasonic All rights reserved. Unauthorized copying and distribution isa violation of law. Panasonic Home and Commercial Products CompanyNumber: £10-10-2003 Technical Bulletin Panasonic Consumer Electronics Company Appliance & Commercial Sales Group Date: October, 2003 Product: Commercial Microwave Oven Model: NE-1056T Model NE-1056T Only E MICE c OSURE In an effort to maintain Panasonic standards of quality and safety, this bulletin has been issued to our service community to create awareness of POSSIBLE MICROWAVE ENERGY EXPOSURE while servicing the microwave oven. Panasonic commercial microwave oven, model NE1056T, manufactured between 2001 and 2003, i rowave eneray in ex due to compromised spot-welds between the wave guide and the cavity. Should you receive the subject model for service, please follow the procedure outlined below. 1. Remove the outer cover from the oven and plug the oven into a grounded power outlet. 2. Place a container with approx. 0.5 cup of water into the oven's cavity and place the probe of the leakage tester in position 1 (see fig. 1). 3. Stand at the maximum distance from the oven and energize the magnetron by pressing the START button, 4, While standing away from the oven, verify the leakage reading on the meter. 5. Ifthe leakage reading is 2mW/cm’ or less, test for leakage at positions 2 and 3 (see fig. 2and 3), 6. I the leakage reading at any of the postions exceeds 2 mWWlem | Gall Panasonic at (201) 271-3086 for further instructions. Advise the customer thatthe oven ts gong tobe replace by Panasonis free of charge. PanasonicFig. 2 PanasonicNumber: 10-02-05 Technical Bulletin Panasonic Consumer Electronics Company Enterprise Sales Group Product: Commercial Microwave Oven Model: NE1021T, NE1051T, NE1056T WARNING: POSSIBLE EXCESSIVE MICROWAVE ENERGY EXPOSURE Panasonic commercial microwave ovens, models NE1021T, NE1051T and, NE10S6T, manufactured between March 2001 and March 2002, when activated with the outer cover removed, may leak microwave eneray in of acceptable levels due to compromised spot-welds of the cavity. Should you receive any of the applicable models for service, follow the procedure below. 1. Open the door and identify the manufacturing date on the label located on the control panel (Fig. 1). 2. Ifthe oven was manufactured between March 2001 and March 2002, a) Make sure the oven is disconnected from power source (unplugged) b) Remove the outer cover of the oven ¢) Visually inspect the upper right-hand side edge of the cavity and check for any gaps, loose spot-welds, evidence of arcing, discoloration due to heat, (Figs.2, 3, 4). 3. Ifa gap, loose spot-weld, evidence of arcing or discoloration is detected in the upper right-hand side edge of the cavity, STOP AND DO NOT ATTEMPT TO SERVICE THE UNIT. 4, Call toll-free (866) 292-7299 and press option “6” for further instructions. 5. Advise your customer that the defective oven will be replaced by Panasonic, directly and free of charge. Please note that only the subject models manufactured during the period of March 2001 - March 2002 and exhibiting conditions listed in paragraph 2c are subject to this bulletin. ‘Ovens manufactured after March 2002 are not affected and should be serviced as usual. PanasonicFigure 1 Figure 2 ‘COMMERCIAL, MICROWAVE OVEN te AE a ‘Me 2601 oe Gap as seen from outside ‘Top right hand side of cavity Figure 4 Arcing Discoloration Panasonic