A letter of complain

Dear Sir/Madam,
I am writing to complain about a shirt and a
pair of trousers which I ordered from your
catalogue.
On 10th March, I ordered a shirt and a pair of
trousers but unfortunately, when my order
arrived I realized that the shirt had no buttons
and when I tried on trousers, the zip broke and
was a bit tight.
I feel I am entitled to a refund. I have enclosed
copies of my invoice. I look forward to your
reply. Please contact me on 34445521, Monday
to Friday, 9:00 5:00.
Yours faithfully,

Ali Hasan

Why are you writing the letter?

What did you buy?

When did you buy?

..
What is the problem?

What do you want to be done?

What is your contact number,day,time?