Remote IT Support Services

It is said that “prevention is better than cure”. Our IT support & management service help you
focus on your business and forget about IT Issues. We believe in prevention by proactive
monitoring and managing your IT infrastructure. Our flagship offering is the perfect blend of IT
services for your Business tied with fullest flexibility. OffsiteNoc will manage your network,
tools, Systems and provide Computer support and help desk.

Your E-Mail, CRM or simply your data is a critical part of your business, it is very important
that your IT availability is “ALWAYS ON”. If your IT is “ALWAYS ON” your business will
run smoothly and effective use of IT will earn money instead of costing money to you.

OffsiteNoc will take the responsibility of complete IT Support & Management of your
organization using an integrated technology platform that is being used worldwide by many
leading organizations. We offer proactive management and monitoring of your IT Systems, and
charge you a minimal flat fee per month.

Our past track record shows that we are able to solve 95% of the IT related problems remotely,
reducing our average problem resolution time to just 20 minutes only.

We are backed by a talented pool of experts that manage close to 200 end-customers.

Last but not the least, our prices are the lowest in the industry for the value we offered and we
charge customers for systems “Up” instead of billing for down systems.

Benefits of partnering with OffsiteNoc include:

 24X7 support and Proactive maintenance programs ensure productivity and

maximum systems utilizations.
 Get flexibility and scalability
 Reduced operational risks based on our proven technology, standardized
methodologies, and time-tested best practices.
 Maximum efficiencies with best methodologies backed by knowledge and experience
gained from extensive engagements.
 Enterprise-class expertise
 Your Extra hands for growing enterprises
 Reduce IT costs by at least 20 percent.

OffsiteNoc IT Managed Services ensures performance, productivity, predictability, reliability,

and security and includes:

 IT help desk and PC support services

 Complete and partial infrastructure outsourcing
 Infrastructure maintenance
 24x7 access via phone, email or web
  Maintains tracking of all call via a web based ticket tracking system
 Active Monitoring and management
 Server, network & desktop management
 Software inventory and asset management
 Level 1,2 & 3 support for IT related issues
 Performance metrics (tickets, monitoring, etc)
 Client support services such as Windows, Citrix, Exchange, etc.
 Procurement management and support liaison for 3rd party hardware/software
vendors

OffsiteNoc IT Managed Services are very inexpensive than having one internal IT professional,
If you are really interested in increasing your IT performance and reducing your long-term
technology costs, then consider contact us now.

Why Managed Services?

In a simple statement we can say that - To deliver the real business value, but ensuring that
systems are 24x7 accessible, secure, and that employees have the tools and knowledge needed is
a continuous battle. Essentially, IT must become a partner with the business to deliver reporting,
innovation, and process improvement; while building alertness and scale into the business.

Since manufacturing and distribution companies rely heavily on their systems; maintaining an
internal IT department is cost-prohibitive and inefficient for any growing company. Additionally,
an outsourced provider brings you many benefits like Access to Expertise, Cost Predictability,
Consistent Service Levels and Time Saving.

We provide essential IT Services, Which includes “Desktop Management” “Server

Management” and “Network Management”