TOHFEEK AHMED

MOBILE : 8108252292
Email : tohfeek_khan@yahoo.com
PERSONAL GOAL
hard work,
&

To excel in very field of life with sincere,

dedication & commitments.
Work towards the betterment of the organization
grow along with it.

Area of Expertise

Personal Summary

Closing Sales
sales representative
skills and a high level of
commitment.

A result driven, committed and articulate

with excellent communication
customer

Account Management
manage
and developing
customers through ethical

Multi skilled with the ability to plan and

territory whist and maintaining
existing and new

Closing Sales
service
oriented and
a demanding sales

Sales methods and consistent high customer

possessing a good team spirit deadline
having the ability to succeed in
environment.

Lead Generation

Now looking forward to a making significant

contribution in ambitious and exciting
offers a genuine opportunity for

company that
progression.

WORK EXPERIENCE ( Gulf)

Date
Position

:
:

Company Name
Location
Duties
cashiers and
the floors.

Supervisor
:

August 2013 to Jan 2016

Grand Stores ( Samsonite)

Abudhabi Mall UAE

:

Manage Retail staff, including

people working on

Maintain Inventory and Ensure Items are in

stock.
sales

Utilize information technologies to record

figures for data analysis.
Help retail sale staff to achieve sales target.

Manage different department within the

stores
Handle Customer complaints, questions and
issues
Date

July 2010 to April 2013

Position

Sr Sales Advisor

Company name
Store)

Asian Trading Company (K. Corner Shoe

Marina Mall Abu Dhabi, UAE

Working in a retail environment providing exceptional customer service

and demonstrating product knowledge to maximize sales. Responsible for
greeting customers with a smile and creating a friendly, welcoming
atmosphere and providing then with detailed merchandiser information
and advice.
Duties:

Providing information to customers to help them select the best

products.
Keeping up to date with all current promotions within the store.
Identifying customers who need assistance on the shop floor.
Working as part of a team and assisting colleagues when necessary.
Greet customers and ascertain what each customer wants or needs
without being over bearing.
Identifying sales opportunities and trends and highlighting these to
sales managers.
Maintain good relationship with the regular and permanent
customers.
Performed the tasks of assisting with setting up of sales floor
display.

Achievement:

Highly competitive self-starter who is organized disciplined and goal

oriented.
Listen to determine needs of customers before offering a solution.

INDIAN EXPERIENCE
Date
From Oct 2009-May 2010
Position
Telesales Executive
Company name TELEACCESS (call center) Mumbai, India
Duties:

Worked in Barclays bank collection agency.

Calling to Customers and asking for Payment details such as
Personal Loan, Credit Card.
Updating full details in system regarding payment.
Solving customer's queries.

Selling a range of product and services, to both new and existing

clients.
I called various customers and introduced the products to them.
I solved various customers inquires about the products sold.
Received and made sales call to market the client's products.

Job Responsibilities
Handling all departments in mother care such as pushchair, car seat,
feeding, apparels, beddings, toys, highchair and maternity clothes etc.

Have good knowledge about the available product in the

store.
Arranging the merchandise systematically in the color
blocking.
Handling the back store to check stock properly
Giving demonstration of product such as pushchair, beds, car
seat .sterilizer.
Satisfying the manager by showing the good performance.
Providing customer satisfaction by handling customers in the
best possible way
To good service delivering the product to a customer house
such as push chair, Beds etc
Maintain knowledge of current sales and promotions policies
regarding payment or exchange.

Achievement:

Good products knowledge

Capable to handle store in absence of manager.

Date
:
Position
:
Company Name :

From June 2008- Sept 2009

Sales Advisor
SHOPPER STOP Mumbai, India
Shoppers stop is one of the leading retail stores in
India
Worked in mother care in-house brand of shoppers
stop as a sales advisor and by giving a good
performance was promoted as

cashier.
Duties:

Greet customer and ascertain what each customer's wants or needs.

Open and close cash register, performing tasks such as counting
money.
Maintain records related to sales.
Exchange merchandise for customers and accept returns.
Handling various department such as toys, kids wear and men's
wear
Making the customer aware of the discount available in the store.
Stock to display with a color blocking.

Key Skills:

Ability to contribute effectively to a team or to work independently

Able to communicate effectively at all levels.
Highly developed organizational skills.
Capable of working effectively in highly pressurized environment.
Comprehensive understanding of the demands and workings of the
retail sector.
Excellent motivator with proven record of developing.

Seminars / Training:

Certificate of Mystery shoppers in 2013

Retail selling skills and customer service training certificate.
Customer engagement training

EDUCATION QUALIFICATION

College
of
Higher
Board in
High School
2004

LANGUAGES :
Arabic

Graduate B.Com 51 % from RIZVI college

Mumbai in Oct 2009.
HSC with 50% class from Maharashtra
June 2006
SSC from Maharashtra Board in June

Fluent in English, Urdu and basic

PERSONAL PROFILE
DATE OF BIRTH

: 08-3-1986

STATUS

: Single

NATIONALITY

: Indian

Place : Mumbai
Date

SIGNATURE