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Training Learning Development Manager in Dallas Fort Worth TX Resume Kim Pence
Training Learning Development Manager in Dallas Fort Worth TX Resume Kim Pence
AREAS OF EXPERTISE
MANAGERIAL: Leadership / Curriculum & Skills Analysis / Certification Planning
Develop/Deliver Presentations / Facilitation
Employee Engagement & Performance / Mentor / Change Agent
OPERATIONAL: Strategic Planning / Budgeting / Vendor Management
TECHNICAL: Learning Management System
PROFESSIONAL EXPERIENCE
AVAYA Learning Development, Coppell, TX (2009 2015)
Manager | Project Manager Training, Organization & Leadership Development
Managed training oversight, organization, and leadership development. Directed and coached 5 instructional
designers and contract staff. Demonstrated above average performance.
Developed and presented training strategic plan quarterly to key stakeholders for approval of
prioritization of 50+ projects and budgets up to $800K.
Wrote over 50+ training curriculum marketing collaterals per year, with distribution to global audience.
Exceeded training courseware and delivery customer satisfaction benchmark by improving overall ratings
from 4.0 to 4.2.
Contributed to streamlining Avaya learning policy and the learning solutions plan templates to reduce
development, review and approval cycle time over 30%.
Collaborated with 5 Global Delivery Managers and 8 Instructors on scheduling 50+ dry runs, pilots, and
training launches annually.
Created over 30 Global Business Cases annually to determine level of strategic impact, forecast of student
enrollments, and ROI over 3-year period.
KIM PENCE
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Education / Certification
Bachelor of Science, Sociology | University of Wisconsin Stevens Point, Wisconsin
Professional Training: PMP Certification Bootcamp 2015; multiple courses on Avaya and Nortel products
Nortel Certified Technology Specialist 2009-2011
Member: ATD Dallas Chapter, PMI Institute & Dallas Local Chapter
Network of Executive Women (NEW); National Association of Professional Women (NAPW)
Skills: Word, PowerPoint, Excel, Outlook, Learning Management System, SharePoint
Professional Development
Negotiations / Conflict Management / New Product Introduction
Unified Life Cycle Management Process (ULCMP) / Finance Demystified
Training and Documentation Standards / Tracking Recovery & ROI / Recognizing Conflicts of Interest
ISO 9000 Audit /Document and Record Control Processes
Records Management & Global Finance Data Governance (GFDG) / Protecting Company Trade Secrets