Troubleshooting

Troubleshooting

Baselining
Configuration
Performance

Troubleshooting techniques
Troubleshooting Tools
Common infrastructure related problems

FC SAN Troubleshooting

User: We cant see our storage!!!!

You: How many systems are affected?
You: When did it happen?
You: What has changed?
Vital to fully understand the situation
Take a step back
Dont assume

Capture information!

FC SAN Troubleshooting

User: Every system is affected!!!!

Possibilities include big things, such as:
Array down
Fabric down
Hypervisor issues

Make management aware

Start incident management process
What has changed or broken?
Do you need to invoke DR
Capture information!

FC SAN Troubleshooting

User: Just this one system is affected

You: Has anything changed?
User: No
Possibilities include:
Localized failed components
Cables, HBAs, SFPs.

Check for incrementing error counts

FC SAN Troubleshooting

FC SAN Troubleshooting

User: Just this one system is affected

You: Has anything changed?
User: Yes. We just moved the server.
Possibilities include:
Localized failed components
Cables, HBAs, SFPs.

Fiber polarity (Tx and Rx wrong way around)

Cabled to the wrong fabric
Port based zoning

FC SAN Troubleshooting

User: Just this one system is affected

You: Has anything changed?
User: Of course. This is a new server. :-D
Possibilities include:

Patching
Switch port configuration
WWPNs
Zoning

IP Network Troubleshooting

Its always the network. Even when its not the network!

ping
tracert/traceroute
ipconfig/ifconfig
nslookup

Other Common Problems

Interoperability issues
Fabric interop

Hardware and Software incompatibility

Does all hardware support your new software?

Firmware and Drivers

Have you recently performed any upgrades?
Have you recently implemented any new features?
NPIV
Virtual Fabrics
Quality of Service