a) steer Lank) tbe Recline (Ran) Tt ncn a) ‘ a x wx us Percentof service work (%) Index score (1,000-point seale) 2010 2 202 2013 204 2015 ‘Based on feedback from owner and lessees of1-toS-yearold veces Overall Customer Satisfaction 80% 600000 — 500000 400000 300000 200000 100000 @ Mar-13 m Mar-14E-Verify CSI Scores Ee ee Ree eSJ.D. Power Asia Pacific 2012 India Sales Satisfaction Index (SSI) StudyS™ Sales Satisfaction Index Ranking Basedon 1,000-point scale 760 aoa 850 Honda 835 Hyundai 829 Maruti Suzuki 824 Toyota 823 ‘Skoda 821 Mahindra 820 Industry Average 920 Chevrolet 814 Volkswagen at Nissan 810 Fiat 806 Ford [08 ‘one: neue nine sty br takes ae ral snp Se ae All, BN, Hereaetane, Ws ane “Sew iD, Por Aula Pace 2012 ina Sales Sateen laos (SS) Sah" ‘Chart and graphe exacted from this prose refoace must be accompanied by a elalomentintiing “1D Power Ata Pacific az Ihe pubishar and tha. Power Asia Pacife 2032 Inia Sales Salnfaction lode {SSD Stua/A" as tha source. Rankings are based on numerical scores and not necessanly on statistical Signifeance. No advertising or other promolional uso can be made ofthe Information inthis release oF “JB. Power Asia Paci study resuts without tne express pnor wntten consent of .0, Power Asia Paci.