Clare Bottle

Head of Courier Service

Online Shopping

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Over 120 corporate clients including..

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Operational Network

3 Hubs
27 Depots
400 Sub-Depots

3 Hubs

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27 Depots

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How do parcels get to our Couriers?

SUBDEPOT

SOLUS

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10,000 Self-Employed Lifestyle Couriers

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The Customer Experience

WISMO

Consider
another
purchase

Place my
order
Choose the
service

The clock
starts
ticking

Consider
a purchase

Expectation
is set
Customers
have a
Choice
Choose us!
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Every step of
the way:
where is the
parcel?

Becoming the
carrier of
choice
We always
meet or
exceed the
customers
expectation

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Couriers online www.mycouriersonline.co.uk

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Hand Held Terminal (HHT)

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Sunday Deliveries

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