Week of

Pricing
3-Aug
10-Aug
17-Aug
24-Aug
Total

Checkout line service/invoice/ chargi

1
7
0
6
2
8
1
7
4
28

Pricing
9
7
Number of Complaints

Pricing

3
1
-1
3-Aug

10-Aug

17-Aug

24-Aug

Date

Store/parking lot conditions

9
7
5
Number of Complaints

Pricing

3
1
-13-Aug

10-Aug
Date

Total
25
24

17-Aug

24-Aug

Total
25
24
23
Number of Complaints

22

Pricing

21
20
19
3-Aug

10-Aug
Date

17-Aug

24-Aug

Out if Stock

Store/parking lot conditions

1
2
1
2
6

9
9
9
8
35

90

Checkout line service/invoice/ charging mistakes

9
7
Pricing

Checkout line
service/invoice/ charging
mistakes

5
Number of Complaints

3
1
-13-Aug

24-Aug

Date

tions

Quality of Product
9
7
Pricing

5
Number of Complaints

Pricing

3
1

24-Aug

-13-Aug

10-Aug
Date

17-Aug

24-Aug

Pricing

24-Aug

Quality of Product
3
3
0
5
11

harging mistakes

Out of Stock
9

Checkout line
service/invoice/ charging
mistakes

7
5
Number of Complaints

1
-1
3-Aug

10-Aug

17-Aug

24-Aug

Date

Other

uct

7-Aug

Out i

9
7
Pricing

5
Number of Complaints

3
1

24-Aug

-13-Aug

10-Aug

17-Aug
Date

24-Aug

Explain the trend, briefly for each analysis.

all run charts and pareto graph
finish ppt

Other

Complaints

Complaints

Total
0
2
3
1
6

21
22
23
24
90

Out of Stock
9
7
5

Out if Stock

3
1
-1
3-Aug

10-Aug

17-Aug

24-Aug

Date

Other
9
7
5

Pricing

3
1
-13-Aug

10-Aug

17-Aug
Date

24-Aug

Date
Store/parking lot conditions
Checkout line service/invoice/ charging mistakes
Quality of Product
Out of Stock
Other
Pricing

Current
35
28
11
6
6
4

Pareto Analysis
40
35
30
25
20
15
10
5
0

Current

Number of Complaints

Target

Complaints

Pareto Analysis, log trendline

Number of Complaints

40
35
f(x) = -19.1550103359 ln(x) + 36.0042708281
30
R = 0.9280576121
Current
25
20
Logarithmic (Current)
15
Target
10
5
0
Store/parking lot conditions
Complaints

Target
10
8
3
2
2
1

Current Complaints

6; 7%

4; 4%

Store/parking lo

6; 7%
35; 39%

Current
Target

36.0042708281

nt

ithmic (Current)

Checkout line s
charging mistak

Quality of Produ

11; 12%

Out of Stock
Other
28; 31%

Pricing

mplaints

Store/parking lot conditions

Checkout line service/invoice/
charging mistakes
Quality of Product
Out of Stock
Other
Pricing