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    Mapa

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    Click Here to Download Your Free Copy of the New Customer Journey Map

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    Mapa

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    26 views3 pages

    Click Here To Download Your Free Copy of The New Customer Journey Map

    Uploaded by

    Ana Silva
    Mapa

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 3

    CUSTOMER JOURNEY MAPPING

    designthinkersacademy

    EMOTIONAL STATUS OF
    PERSONA

    +
    Explain Emotions

    Name
    Profile
    Behaviour

    CONTEXT

    WHAT IS THE PERSONA


    TRYING TO DO?

    JOURNEY STAGES

    TOUCHPOINTS

    Customers Needs

    OPPORTUNITIES AREAS
    Barriers

    CUSTOMER JOURNEY MAPPING

    designthinkersacademy

    Explain Emotions

    Explain Emotions

    Customers Needs

    Barriers

    Customers Needs

    Barriers

    TOUCHPOINTS

    JOURNEY STAGE

    WHAT THE PERSONA IS


    TRYING TO ACHIEVE?

    CONTEXT

    +
    Explain Emotions

    Customers Needs

    Barriers

    EMOTIONAL STATUS

    OPPORTUNITY AREAS

    CUSTOMER JOURNEY MAPPING

    designthinkersacademy

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