RB Flowers & Co.

00208 Mango Avenue

Cebu City

July 27, 2015

Ms. Kimberly T. Vasquez

General Manager
KIM Flower Shop
251 E. Capitol Street
Cebu City

Dear Ms. Kimberly:

Please accept my apology for the incorrect shipment of flowers and the delay in
reshipping the order. It was our mistake.
The 200 red roses that you originally ordered were shipped out freight free today.
You should receive them tomorrow via LBC delivery.
We value your business and trust that you will find this action satisfactory.
In addition, as there is no excuse for the delay and inconvenience. I have instructed
our accounting department to credit your account in the amount of P1, 591. This
reflects the 10% discount routinely applied to orders larger than P10, 000.

Sincerely,

RAE ANNE BORBON

Customer Service Representative