Jumpstart your Buha WiFi eee me NAS Mig ee area)Basic Trouble Shooting For Huawei Modem Step 1: Make sure all devices are properly connected 1 Power indicator hich is used to Incate the power condlion _ ofthe HOS21 - 2 ADSL indicator Qaectns|| me hich i used to indicate the status ofthe - ADSL line 3 INTERNET indicator which is usod to Indicate Intemet activity 4 LAN indicator which is used to indicate the status ofthe Ethomet connection between the HG521 and PC 5 WLAN indicator which is used to inaicate the working status ofthe WLAN ofthe H6521 7 = Power Adapter (Ta (o)) = ar] fe) fe) <= 7) a eo} =) = _ | a. ‘senna cn 5 | |e ‘o0c 500 560 Telephone Spiter ‘Telephone Jack onthe wallFor ZTE DHCP MODEM Step 1: Make sure all devices are properly connected 1 Power indicator Green ‘Soady on: Power's connected and switches on of Power nas not been connected or falls t function 2 DSL indicator Green Steady on: DSL inks established. Slow fashing: No signals detected Fast lashing: MODEM is activating 3 INTERNET indicator Groen ‘Steady on: Operating in Route mode and the ADSL lnk is established. Modem with WEFI Flashing: Operating in Route mode and there is data packet passing 1» MODEM. on: ‘Operating in Bridge made or ADSL links not estabished. Red PPPoE link could not connect successfull (o)) = ar] fe) fe) <= 7) a eo} =) = _ 4 ETHERNET indicator Green ‘Seady on: LAN connection is established Flashing: Data's transmitting on LAN conection has not been established, 5 WLAN indicator (for modem with Wi-Fi) Green Steady on: Wireless module ison. Flashing: Wireless data vansmiting ont Wireless module is of Modem without WEFI ‘ooo ooo (Joc) elephone Spitier LaptoprComputer eopone Jack Power AdapterStep 2: Locate and connect to your bayanDSL Wi-fi network from your device. Step 3: If done with Step 1 and Step 2 but your bayanDSL connection is still not working, please do the following: 2.1. Switch OFF and unplug your bayanDSL. Wait for minutes before you plug and switch ON — ensure all indicators are GREEN. 2.2. If any of the indicators is/ are RED, dial (02) 411-2000 from any landline or cellphone device, or dial 174/181 from your bayanPHONE to connect to our Technical Support Team. (o)) = ar] fe) fe) <= 7) a eo} =) = _ Ang Dali! tips for optimum Internet Browsing experience: + Clear Cache/ Temp Files/ Cookies of your browser. + Ensure your device is free from virus, spyware, malware etc. * Check if your device has enough internal memory + Make sure your Bayan-issued ZTE modem Wi-Fi password is protected. View Password Configuration section for the step-by-step guidelines + Your bayanDSL speed plan matches your internet browsing activity. + Your bayanDSL account is current fi to avoid inconvenience of temporary disconnections.Step 4: Click LAN and ensure the following default settings are intact: Router Local IP Address: Main IP Address: 192.168.1.1 ‘Subnet Mask: 255.255.255.0 Alias IP: 0.0.0.0 ‘Nias Subnet: 0.0.0.0 Dynamic Route: RIP2-B Multicast: IGEMPv2 IGMP Snoop: Enable DHCP: Enabled < 2 or oI 7 =} fo) i < 3 i) se} i ce} FS 7) “ oy roy wee ET) ES (ee [ER Pesan ones ee | ee | Screenshot: Step 4of ZTE Modem Password Configuration Step 5: Click Wireless. Make sure that “mac address" fter is always "Deactivated’. ‘Note: This depends on the security settings of client. ‘Access Point Settings: Access Point: Activated Channel: Auto Beacon Interval: 100 RTSICTS Threshold: 2347 DTIM: 4 Wireless Mode: 802.1 18+G+N Station Number: 16 ‘An Settings: ‘Channel Bandwidth: 20/40Mhz Broadcast SSID: Yes Multiple SSID Settings: SSID: (Client will decide for WiFi Broadcast Namo) ‘Authentication: WPA-PSK WPA-PSK Settings: Encryption: TKIP/AES, Pro Shared Key: (Client wil provide the Password) Wireless MAC Address Filter: Deactivated< 2 or oI 7 =} fo) i < 3 i) se} i ce} FS 7) “ oy roy Password Configuration For ZTE DHCP MODEM (with WI-Fl) Note: Make sure you click the iSAVEi button of every page that you edit. Step 1: Make sure that the LAN Cable from PC to Modem Ethernet is properly seated Step 2: ‘Open your browser and navigate to http://192.168.1.1 User ID (UID): admin Password (PWD): bayands! Step 3: Click “intemet” and check for default settings: Virtual Circuit: Default: PVCS VPI: vel: 33 Encapsulation: Dynamic IP Address Dynamic I: Encapsulation: 1483 Bridged LLC Bridged interface: Deactivated NAT : Enable Default Route: Yes TCP MTU Option: 1500 Dynamic Route: RIP2-B Direction: Both Multicast: IGMP v2 MAC Spoofing: Disabled rt £ aaa) Screenshot: Steps 1, 2, &3 of ZTE Modem Password Configurationecon [RF] eae man ‘so [mmeson own en [ESO —} Screenshot: Sop § of ZTE Modem Password Configuration = BS) = ro 7 } a = = fe) ° ie} i ° = rn) 7) oy 2. Step 6: Ck Maintenance then “SysRestan”. Note: Make sure you click the “SAVE” button of every page that you edit ‘Sereenshot: Step 6 of ZTE Modem Password Configuration Need help? If you are using a non-ZTE bayanDSL modem or if you need further assistance, dial (02) 411-2000 from any landline or cellphone device. You can also dial 1741/ 181 from your bayanPHONE to contact our bayanDSL Technical Support Team. Ang dali!” pee o =] i rH o c i) > © 2 Metro Manila BayanCenters Go to your nearest BayanCenter para mag-bayad ng bill, mag-inquire about your subscription, o kaya mag-apply for other bayan products. Roosevelt BayanCenter GIF Bayan Bldg., 234 Roosevelt Ave. San Francisco Del Monte, Quezon City Diliman BayanCenter GIF Bayan Bldg., corner Maginhawa and Malingap Sts., Teachers Vilage East, Quezon City 15th Ave. Cubao BayanCenter GIF Bayan Bldg., 39 15th Ave., Cubao, Quezon City Valenzuela BayanCenter GIF Bayan Bldg., 347 McArthur Highway, Malinta, Valenzuela City Ever Gotesco BayanCenter 2IF Don Mariano Marcos Highway., Ever Gotesco Commonwealth, Quezon City SM City North Edsa BayanCenter 4IF Annex 1 Bldg., SM City North Edsa, Quezon City Malabon BayanGenter GIF Bayan Bldg., Gen. Luna Ave. Comer Rodriguez St., Malabon City Novaliches BayanCenter GIF Bayan Bldg., 836 Quirino Highway, Bray. Gulad, Novaliches, Quezon City Regional BayanCenters Baguio SIF BPI Bldg,, Session Re, Saguio City Naga (GIF Bayan Bldg, Slumentit St, Tinago, Naga City Legaspi ET-7 31 Pacifc Mall Bldg, LANDCO Business Park. F. Imperial St. commer Circumferential Road, Legaspi Cy Sorsogon FRCPI, Halol Bldg, Magsaysay Ave., Sorsogon City Daet ‘Western Union, RCPI, Vinzons Ave, Brgy. 5, Daet triga Blue Bldg, San Rone, Iga Cty Abuyog ‘Avenida Rizal, Loyon Sawang, Abuyog, Leyte Baybay GH. Del Pia St, Baybay Cily Bacolod GIF VSB Bldg, Lacson St, Bacolod City Borongan Brgy. Songco, Real St, Borongan City Carigara Real St, Carigara, Leyte Catarman Brgy. Santo, Roxas St, Catarman, Northem Samar Catbalogan San Francisco St, Catbalogan, Western Samar Cebu GIF Bayan 814g, Jakosalom comer Skatuna Sts., Cebu Cly Holo GIF, Mabini Wing, Robinsons Place loll, Ledesma St, lle iy Isabel Mabini St, Brgy Sto. NiOo, Isabel, Leyte Tacloban ‘T.Ciauca, comer Sto,NiOe Sts, Tacioban City Davao Bayan Bldg., KM 7, Lanang, Davao City GenSan Bayan Bldg. Laurel East, Gen. Santos City Butuan Bayan Bldg,, 96M. Calo St, Butuan City DO Legacy Legacy Bldg, Antonio Luna Ext, Mabulay, Cagayan De Oro cryOur Hotline Numbers To apply for bayanDSL Internet packages, please dial our hotline numbers for the following locations: n i o 2 S =} f= o k= a] fo} <= Gensan Metro Manila (02) 449-2000 Albay (052) 480-9999 Camarines Sur (054) 473-2000 lloilo (033) 301-2000 Cebu (032) 254-3633 Butuan (085) 342-2000 cpo (088) 309-2000 Easter Visayas (053) 327-2000 Davao (082) 305-8080 ( (083) 301-2000 For bayanDSL Technical Support, dial (02) 411-2000 from any landline or cellphone device. Connect with our customer support team online http://www.bayan.com.ph/support.aspx or through 174/181 from your bayanPHONE.