QUALITY

CONTROL

PROF AFAQAHMED

Anjuman-I-Islams, Kalsekar Technical Campus

Quality control
Quality control is a management system for initiati
ng and coordinating:
Quality development, quality maintenance and qu
ality improvement in the various departments of d
esign and manufacturing, for achieving the twin o
bjectives of:
1. Economical production
2. Customer satisfaction

Anjuman-I-Islams, Kalsekar Technical Campus

Definition
ASQC Quality means the totality of features and chara
cteristics of a product or service that bear on its ability t
o satisfy given needs
Quality is Fitness for USE (Juran)
Quality is conformance to requirement (CORSBY)
The efficient production of the quality that the market ex
pects (DEMING)
From customers perspective, quality of a good or servic
e is fitness for use of it
Customer satisfaction for the price of the product

Anjuman-I-Islams, Kalsekar Technical Campus

Quality
Dimensions of Product Quality

Performance (will the product do the intended job?)

Reliability (how often the product fails?)
Durability (how long the product lasts?)
Serviceability (how easy is to repair the product?)
Aesthetics
Features (what does the product do?)
Perceived quality (what is the reputation of a company or its
products?)

Anjuman-I-Islams, Kalsekar Technical Campus

Objectives / Importance of Q C
1. Improvement of quality
2. Reduction of scrap and rework
3. Efficient use of men and machines
4. Economy in use of materials
5. Removing production bottle-necks
6. Decreased inspection costs
7. Reduction in cost per unit
8. Scientific evaluation of quality and production
9. Quality caution at all levels
10. Reduction in customer complaints
11. To decide about the standard of quality of a product
that is easily acceptable to the customer
12. To check the variation during manufacturing
13. To prevent the poor quality product reaching to
customer
Anjuman-I-Islams,
Kalsekar Technical Campus

Quality Characteristics
Quality of Design
Quality of Conformance

Quality of Performance
Availability
Customer Service

Quality by / of Design
Quality by Design (QbD)

It is a concept first outlined by well-known qual

ity expert Joseph M. Juran who believed that q
uality could be planned, and that most quality c
rises and problems relate to the way in which q
uality was planned in the first place.

Anjuman-I-Islams, Kalsekar Technical Campus

Quality by / of Design
Quality Aspects during Design
Aim to satisfy all needs of the Customer

Aware about Customers need

Manufacturability and Aesthetics
Ambiguity prohibited during production

Anjuman-I-Islams, Kalsekar Technical Campus

The Quality by Design model consists of the following

steps
1. Establish the project design targets and goals.
2. Define the market and customers that will be targeted.
3. Discover the market, customers, and societal needs.
4. Develop the features of the new design that will meet the ne
eds.
5. Develop or redevelop the processes to produce the features.
6. Develop process controls to be able to transfer the new desi
gns to operations.
Anjuman-I-Islams, Kalsekar Technical Campus

Quality of Conformance
Quality of conformance is basically meeting the standards defi
ned in the design phase after the product is manufactured or w
hile the service is delivered.

This phase is also concerned about quality is control starting fr

om raw material to the finished product.
Three broad aspects are covered in this definition,
1. Defect detection
2. Defect root cause analysis
3. Defect prevention.
Anjuman-I-Islams, Kalsekar Technical Campus

Factors affecting on QOC

Quality of Design & Specs

Process Selection
Procurement of raw mtl.
Training & Skill of workforce
Motivation and commitment
Quality Culture
Maintenance of an instruments
Customer feedback

Anjuman-I-Islams, Kalsekar Technical Campus

Quality Cost / Cost of Quality

1. Cost of Failure
a. External
i. Customer
ii. Supplier
b. Internal
i. Scrap
ii. Rework
iii. Manpower
2. Cost of appraisal
a. Inspection
b. Testing
3. Prevention Cost
a. Quality Improvement Planning
b. Training
c. Preventive Maintenance
Anjuman-I-Islams, Kalsekar Technical Campus