Pomfret mjn3mnth

MJN CALL DATA
REPORT RUN DATE = 2015-12-08
VDN
WAIT
PCT
AVG CALL
MONTH DAY
NAME
ECS)
ABANDONED SERVICE
----- ---------- -------------------- ---------- -------15-09 2015-09-01 MJ POLISH B2071
9.0
0.0
40.6
PCT AN
TOT TOTAL WITHIN AVG
VDN
NUM
ANS
ABN
REC
SLA
(S
------- ---- ------ ----- ------ --1030255
100.0
---- ------ ----- ------ ------- ---------- -------9.0
0.0
100.0
1030258
100.0
1030259
50.0
1030255
0 ?????? ???
40.6
2015-09-02 MJ DUTCH B2070

0.0
8.2
MJ FRENCH B2073
139.5
0.0
7.6
MJ POLISH B2071
????? ?????????? ????????
6.0
---- ------ ----- ------ ------- ---------- -------95.0

2.0
0.0
66.7
1030259
100.0
7.8
2015-09-03 MJ FRENCH B2073

0.0
12.2
---- ------ ----- ------ ------- ---------- -------2.0

8.0
176.7
0.0
100.0
1030258
100.0
1030255
33.3
12.2
2015-09-04 MJ DUTCH B2070

0.0
3.1
MJ POLISH B2071
0.0
6.5
---- ------ ----- ------ ------- ---------- -------109.2

5.0
2.0
0.0
60.0
1030258
100.0
1030255
100.0
5.2
2015-09-07 MJ DUTCH B2070

0.0
9.7
MJ POLISH B2071
0.0
28.5
---- ------ ----- ------ ------- ---------- -------4.0

2.0
2.0
0.0
100.0
1030258
100.0
1030259
100.0
16.0
2015-09-09 MJ DUTCH B2070

0.0
1.0
MJ FRENCH B2073
0.0
16.6
---- ------ ----- ------ ---
----- ---------- -------2.0

6.0
2.0
2.0
0.0
100.0
1030258
100.0
1030259
100.0
1030255
100.0
8.8
2015-09-10 MJ DUTCH B2070

0.0
14.8
MJ FRENCH B2073
0.0
22.0
MJ POLISH B2071
0.0
31.6
---- ------ ----- ------ ------- ---------- -------3.3

938.0
0.0
100.0
1030258
0.0
22.8
2015-09-12 MJ DUTCH B2070

0.0
21.3
---- ------ ----- ------ ------- ---------- -------938.0

8.0
8.0
41.0
0.0
0.0
1030258
100.0
1030259
100.0
1030255
50.0
21.3
2015-09-14 MJ DUTCH B2070

0.0
16.8
MJ FRENCH B2073
0.0
18.3
MJ POLISH B2071
0.0
11.0
---- ------ ----- ------ ------- ---------- -------24.5

8.0
0.0
75.0
1030255
100.0
14.3
2015-09-15 MJ POLISH B2071

0.0
10.2
---- ------ ----- ------ ------- ---------- -------8.0

5.5
4.0
6.0
0.0
100.0
1030258
100.0
1030259
100.0
1030255
100.0
10.2
2015-09-16 MJ DUTCH B2070

0.0
10.5
MJ FRENCH B2073
0.0
7.4
MJ POLISH B2071
0.0
30.9
---- ------ ----- ------ ------- ---------- -------5.4

225.0
3.0
0.0
100.0
1030258
0.0
1030259
100.0
18.0
2015-09-17 MJ DUTCH B2070

0.0
1.4
MJ FRENCH B2073
0.0
26.2
---- ------ ----- ------ ------- ---------- -------*

114.0
0.0
13.8
50.0
3.3
2015-09-18 MJ FRENCH B2073

0.0
27.5
1030259
100.0
---- ------ ----- ------ ------- ---------- -------3.3

713.0
48.0
0.0
100.0
1030258
50.0
1030259
100.0
27.5
2015-09-19 MJ DUTCH B2070

0.0
2.4
MJ FRENCH B2073
0.0
66.6
---- ------ ----- ------ ------- ---------- -------491.3

2.0
0.0
66.7
1030255
100.0
23.8
2015-09-20 MJ POLISH B2071

0.0
17.4
---- ------ ----- ------ ------- ---------- -------2.0

91.0
4.0
0.0
100.0
1030258
66.7
1030259
100.0
17.4
2015-09-21 MJ DUTCH B2070

0.0
5.9
MJ FRENCH B2073
0.0
12.0
---- ------ ----- ------ ------- ---------- -------47.5

3.7
2.0
0.0
83.3
1030258
100.0
1030259
100.0
8.9
2015-09-22 MJ DUTCH B2070

0.0
12.9
MJ FRENCH B2073
0.0
12.4
---- ------ ----- ------ ------- ---------- -------3.3

5.0
2.0
2.0
0.0
100.0
1030258
100.0
1030259
100.0
1030255
100.0
12.8
2015-09-23 MJ DUTCH B2070

0.0
13.9
MJ FRENCH B2073
0.0
13.6
MJ POLISH B2071
0.0
8.7
---- ------ ----- ------ ------- ---------- -------3.0

3.5
0.0
100.0
1030259
100.0
12.1
2015-09-24 MJ FRENCH B2073

0.0
18.2
---- ------ ----- ------ ------- ---------- -------3.5
0.0
100.0
1030258
100.0
18.2
2015-09-25 MJ DUTCH B2070
3.0
0.0
72.0
0.0
3.4
MJ FRENCH B2073
1.9
1030259
50.0
---- ------ ----- ------ ------- ---------- -------30.6

2.0
2.0
2.0
0.0
80.0
1030258
100.0
1030259
100.0
1030255
100.0
2.8
2015-09-26 MJ DUTCH B2070

0.0
8.1
MJ FRENCH B2073
0.0
5.3
MJ POLISH B2071
0.0
81.3
---- ------ ----- ------ ------- ---------- -------2.0

2.0
4.0
0.0
100.0
1030258
100.0
1030259
100.0
31.6
2015-09-28 MJ DUTCH B2070

0.0
5.8
MJ FRENCH B2073
0.0
10.2
---- ------ ----- ------ ------- ---------- -------3.5

82.0
4.0
0.0
100.0
1030258
0.0
1030255
100.0
9.1
2015-09-29 MJ DUTCH B2070

0.0
7.3
MJ POLISH B2071
0.0
14.0
---- ------ ----- ------ ------- ---------- -------43.0

3.5
5.0
0.0
50.0
1030258
100.0
1030255
100.0
10.7
2015-09-30 MJ DUTCH B2070

0.0
14.2
MJ POLISH B2071
0.0
16.0
---- ------ ----- ------ ------- ---------- -------*

4.0
0.0
100.0
14.8
---- ------ ----- ------ ---
----- ---------- -------TOTAL FOR 15-09

59.8
0.0
71
71
85.9
1030259
100.0
1030255
100.0
14.3
15-10 2015-10-01 MJ FRENCH B2073

7.0
0.0
30.6
MJ POLISH B2071
10.0
0.0
7.3
---- ------ ----- ------ ------- ---------- -------*

9.0
0.0
15.0
100.0
5.0
6.0
5.0
6.0
5.0
5.0
2015-10-02 MJ DUTCH B2070

0.0
0.5
MJ FRENCH B2073
0.0
0.2
MJ ITALIAN B2075
0.0
0.3
MJ POLISH B2071
0.0
0.3
MJ RUSSIAN B2072
50.0
0.5
MJ SWEDISH B2074
0.0
0.3
1030258
100.0
1030259
100.0
1030260
100.0
1030255
100.0
1030257
100.0
1030256
100.0
---- ------ ----- ------ ------- ---------- -------5.3

11.0
14.3
100.0
1030255
100.0
0.3
2015-10-05 MJ POLISH B2071

0.0
8.5
---- ------ ----- ------ ------- ---------- -------11.0

7.0
7.0
5.0
6.0
6.0
5.0
0.0
100.0
1030258
100.0
1030259
100.0
1030260
100.0
1030255
100.0
1030257
100.0
1030256
100.0
8.5
2015-10-06 MJ DUTCH B2070

0.0
3.4
MJ FRENCH B2073
0.0
0.6
MJ ITALIAN B2075
0.0
0.4
MJ POLISH B2071
0.0
0.7
MJ RUSSIAN B2072
0.0
0.8
MJ SWEDISH B2074
0.0
0.6
---- ------ ----- ------ ------- ---------- -------6.3

6.6
0.0
100.0
1030258
100.0
1.3
2015-10-07 MJ DUTCH B2070

0.0
12.3
---- ------ ----- ------ ------- ---------- -------6.6

5.0
6.0
0.0
100.0
1030258
100.0
1030259
100.0
12.3
2015-10-08 MJ DUTCH B2070

0.0
3.3
MJ FRENCH B2073
0.0
19.8
---- ------ ----- ------ ------- ---------- -------5.3

5.3
0.0
100.0
1030255
100.0
8.8
2015-10-09 MJ POLISH B2071

0.0
8.6
---- ------ ----- ------ ---
----- ---------- -------5.3

9.0
184.5
0.0
100.0
1030259
100.0
1030255
50.0
8.6
2015-10-10 MJ FRENCH B2073

0.0
15.7
MJ POLISH B2071
0.0
16.9
---- ------ ----- ------ ------- ---------- -------126.0

19.5
8.0
8.7
0.0
66.7
1030258
83.3
1030259
100.0
1030255
100.0
16.5
2015-10-12 MJ DUTCH B2070

0.0
8.7
MJ FRENCH B2073
0.0
34.8
MJ POLISH B2071
25.0
13.2
---- ------ ----- ------ ------- ---------- -------15.1

6.0
6.0
9.1
10
11
90.0
1030258
100.0
1030259
100.0
12.7
2015-10-13 MJ DUTCH B2070

0.0
17.4
MJ FRENCH B2073
0.0
15.8
---- ------ ----- ------ ------- ---------- -------6.0

12.0
10.0
0.0
100.0
1030259
100.0
1030255
100.0
16.6
2015-10-14 MJ FRENCH B2073

0.0
12.9
MJ POLISH B2071
0.0
28.3
---- ------ ----- ------ ------- ---------- -------11.0

5.0
0.0
100.0
1030255
100.0
20.6
2015-10-15 MJ POLISH B2071

0.0
15.5
---- ------ ----- ------ ------- ---------- -------5.0

7.0
7.5
0.0
100.0
1030258
100.0
1030255
100.0
15.5
2015-10-16 MJ DUTCH B2070

0.0
11.6
MJ POLISH B2071
0.0
8.1
---- ------ ----- ------ ------- ---------- -------7.2

6.5
0.0
100.0
1030258
100.0
10.2
2015-10-17 MJ DUTCH B2070

50.0
8.9
---- ------ ----- ------ ------- ---------- -------6.5

10.0
50.0
100.0
1030258
100.0
8.9
2015-10-18 MJ DUTCH B2070

0.0
0.3
---- ------ ----- ------ ------- ---------- -------10.0

7.5
7.0
6.0
0.0
100.0
1030258
100.0
1030259
100.0
1030255
100.0
0.3
2015-10-19 MJ DUTCH B2070

0.0
8.4
MJ FRENCH B2073
0.0
13.7
MJ POLISH B2071
0.0
30.6
---- ------ ----- ------ ------- ---------- -------7.2

5.0
9.7
0.0
100.0
1030258
100.0
1030255
100.0
13.0
2015-10-20 MJ DUTCH B2070

0.0
8.1
MJ POLISH B2071
0.0
17.0
---- ------ ----- ------ ------- ---------- -------8.5

45.0
6.0
0.0
100.0
1030258
100.0
1030255
100.0
14.8
2015-10-21 MJ DUTCH B2070

0.0
6.9
MJ POLISH B2071
0.0
15.5
---- ------ ----- ------ ------- ---------- -------25.5

56.0
0.0
100.0
1030255
100.0
11.2
2015-10-22 MJ POLISH B2071

0.0
6.7
---- ------ ----- ------ ------- ---------- -------56.0

9.0
0.0
100.0
1030258
100.0
6.7
2015-10-23 MJ DUTCH B2070

0.0
2.6
---- ------ ----- ------ ------- ---------- -------9.0

6.0
0.0
100.0
1030258
100.0
2.6
2015-10-24 MJ DUTCH B2070

0.0
15.3
---- ------ ----- ------ ------- ---------- -------*
100.0
6.0
7.0
6.0
0.0
15.3
2015-10-26 MJ DUTCH B2070

0.0
6.6
MJ FRENCH B2073
0.0
6.9
1030258
100.0
1030259
100.0
---- ------ ----- ------ ------- ---------- -------6.8

105.5
0.0
100.0
1030258
0.0
6.6
2015-10-27 MJ DUTCH B2070

0.0
5.3
---- ------ ----- ------ ------- ---------- -------105.5

25.0
5.0
0.0
0.0
1030258
100.0
1030255
100.0
5.3
2015-10-28 MJ DUTCH B2070

0.0
11.6
MJ POLISH B2071
0.0
22.7
---- ------ ----- ------ ------- ---------- -------15.0

8.0
0.0
100.0
1030259
100.0
17.1
2015-10-29 MJ FRENCH B2073

0.0
23.5
---- ------ ----- ------ ------- ---------- -------*

8.0
0.0
100.0
23.5
---- ------ ----- ------ ---
----- ---------- -------TOTAL FOR 15-10

16.2
4.8
80
84
95.0
1030258
100.0
1030259
100.0
1030255
100.0
10.1
15-11 2015-11-02 MJ DUTCH B2070

5.7
0.0
8.5
MJ FRENCH B2073
6.0
0.0
13.5
MJ POLISH B2071
7.3
0.0
20.5
---- ------ ----- ------ ------- ---------- -------6.4

124.0
11.0
0.0
100.0
1030258
66.7
1030255
100.0
14.4
2015-11-03 MJ DUTCH B2070

0.0
6.1
MJ POLISH B2071
0.0
14.9
---- ------ ----- ------ ------- ---------- -------95.8
0.0
75.0
1030258
100.0
8.3
2015-11-04 MJ DUTCH B2070
5.0
0.0
8.0
0.0
5.8
0.0
15.8
MJ FRENCH B2073
11.8
MJ POLISH B2071
19.7
1030259
100.0
1030255
100.0
---- ------ ----- ------ ------- ---------- -------6.1

5.0
5.0
0.0
100.0
1030258
100.0
1030259
100.0
16.7
2015-11-05 MJ DUTCH B2070

0.0
9.6
MJ FRENCH B2073
0.0
6.0
---- ------ ----- ------ ------- ---------- -------5.0

6.0
6.0
0.0
100.0
1030258
100.0
1030255
100.0
7.8
2015-11-06 MJ DUTCH B2070

0.0
0.9
MJ POLISH B2071
0.0
16.5
---- ------ ----- ------ ------- ---------- -------6.0

11.0
0.0
100.0
1030258
100.0
8.7
2015-11-07 MJ DUTCH B2070

0.0
15.6
---- ------ ----- ------ ------- ---------- -------11.0

5.0
0.0
100.0
1030258
100.0
15.6
2015-11-08 MJ DUTCH B2070

0.0
5.9
---- ------ ----- ------ ------- ---------- -------5.0

6.0
6.0
0.0
100.0
1030259
100.0
1030255
100.0
5.9
2015-11-09 MJ FRENCH B2073

0.0
8.1
MJ POLISH B2071
0.0
9.9
---- ------ ----- ------ ------- ---------- -------6.0

11.5
6.0
0.0
100.0
1030258
100.0
1030259
100.0
9.0
2015-11-10 MJ DUTCH B2070

0.0
7.0
MJ FRENCH B2073
0.0
10.0
---- ------ ----- ------ ------- ---------- -------*

9.7
0.0
8.0
100.0
18.5
2015-11-11 MJ DUTCH B2070

0.0
4.5
1030258
100.0
---- ------ ----- ------ ------- ---------- -------18.5

10.5
6.0
0.0
100.0
1030258
100.0
1030255
100.0
4.5
2015-11-12 MJ DUTCH B2070

0.0
5.6
MJ POLISH B2071
0.0
15.6
---- ------ ----- ------ ------- ---------- -------9.0

35.2
5.5
0.0
100.0
1030258
80.0
1030259
100.0
8.9
2015-11-13 MJ DUTCH B2070

0.0
9.7
MJ FRENCH B2073
0.0
12.6
---- ------ ----- ------ ------- ---------- -------26.7

53.0
0.0
85.7
1030255
100.0
10.5
2015-11-15 MJ POLISH B2071

0.0
40.1
---- ------ ----- ------ ------- ---------- -------53.0

5.0
104.0
0.0
100.0
1030258
100.0
1030259
0.0
40.1
2015-11-16 MJ DUTCH B2070

0.0
6.5
MJ FRENCH B2073
0.0
12.5
---- ------ ----- ------ ------- ---------- -------38.0

6.0
66.7
2015-11-17 MJ RUSSIAN B2072 1030257

0.0
9.1
100.0
0.0
8.5
---- ------ ----- ------ ------- ---------- -------6.0

88.0
5.0
5.0
0.0
100.0
1030258
0.0
1030259
100.0
1030255
100.0
9.1
2015-11-18 MJ DUTCH B2070

0.0
5.8
MJ FRENCH B2073
0.0
14.2
MJ POLISH B2071
0.0
22.6
---- ------ ----- ------ ------- ---------- -------21.6
0.0
80.0
1030258
100.0
15.9
2015-11-19 MJ DUTCH B2070
6.0
0.0
13.8
0.0
5.0
0.0
23.5
MJ FRENCH B2073
8.2
MJ POLISH B2071
5.0
1030259
100.0
1030255
100.0
---- ------ ----- ------ ------- ---------- -------11.4

6.0
15.0
0.0
100.0
1030259
100.0
1030255
100.0
9.9
2015-11-20 MJ FRENCH B2073

0.0
9.7
MJ POLISH B2071
0.0
12.0
---- ------ ----- ------ ------- ---------- -------9.0

5.0
0.0
100.0
1030258
100.0
10.4
2015-11-21 MJ DUTCH B2070

0.0
3.4
---- ------ ----- ------ ------- ---------- -------5.0

5.0
5.0
6.0
100.0
2015-11-22 MJ DUTCH B2070

1030258
0.0
9.3
MJ ITALIAN B2075 1030260
0.0
3.6
MJ POLISH B2071 1030255
0.0
13.2
100.0
100.0
100.0
0.0
3.4
---- ------ ----- ------ ------- ---------- -------5.5

5.3
26.7
5.0
100.0
2015-11-23 MJ DUTCH B2070

1030258
0.0
6.3
MJ FRENCH B2073 1030259
25.0
14.1
MJ ITALIAN B2075 1030260
0.0
11.9
100.0
66.7
100.0
0.0
9.8
---- ------ ----- ------ ------- ---------- -------14.4

24.0
6.0
12.5
85.7
1030258
66.7
1030259
100.0
10.4
2015-11-24 MJ DUTCH B2070

0.0
13.4
MJ FRENCH B2073
0.0
12.7
---- ------ ----- ------ ------- ---------- -------19.5

5.0
0.0
75.0
1030258
100.0
1030255
100.0
13.2
2015-11-25 MJ DUTCH B2070

0.0
7.7
MJ POLISH B2071
12.0
0.0
26.4
---- ------ ----- ------ ---
----- ---------- -------8.5

5.0
5.0
0.0
100.0
1030258
100.0
1030255
100.0
17.0
2015-11-26 MJ DUTCH B2070

0.0
16.0
MJ POLISH B2071
0.0
51.8
---- ------ ----- ------ ------- ---------- -------5.0

5.5
0.0
100.0
1030259
100.0
27.9
2015-11-27 MJ FRENCH B2073

0.0
26.2
---- ------ ----- ------ ------- ---------- -------5.5

45.5
14.0
0.0
100.0
1030258
50.0
1030255
100.0
26.2
2015-11-30 MJ DUTCH B2070

0.0
5.1
MJ POLISH B2071
0.0
15.6
---- ------ ----- ------ ------- ---------- -------*

35.0
0.0
66.7
8.6
---- ------ ----- ------ ---
----- ---------- -------TOTAL FOR 15-11

17.3
1.1
91
92
92.3
12.3
==== ====== ===== ====== ===
===== ========== ========

TOTAL
29.4
2.0
12.1
242
247
91.3

Pomfret mjn3mnth

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Pomfret mjn3mnth

Uploaded by

Copyright:

Available Formats

MJN CALL DATA

REPORT RUN DATE = 2015-12-08

------- ---- ------ ----- ------ --1030255

---- ------ ----- ------ ------- ---------- -------9.0

2015-09-02 MJ DUTCH B2070

---- ------ ----- ------ ------- ---------- -------95.0

2015-09-03 MJ FRENCH B2073

---- ------ ----- ------ ------- ---------- -------2.0

2015-09-04 MJ DUTCH B2070

---- ------ ----- ------ ------- ---------- -------109.2

2015-09-07 MJ DUTCH B2070

---- ------ ----- ------ ------- ---------- -------4.0

2015-09-09 MJ DUTCH B2070

---- ------ ----- ------ ---

----- ---------- -------2.0

2015-09-10 MJ DUTCH B2070

---- ------ ----- ------ ------- ---------- -------3.3

2015-09-12 MJ DUTCH B2070

---- ------ ----- ------ ------- ---------- -------938.0

2015-09-14 MJ DUTCH B2070

---- ------ ----- ------ ------- ---------- -------24.5

2015-09-15 MJ POLISH B2071

---- ------ ----- ------ ------- ---------- -------8.0

2015-09-16 MJ DUTCH B2070

---- ------ ----- ------ ------- ---------- -------5.4

2015-09-17 MJ DUTCH B2070

---- ------ ----- ------ ------- ---------- -------*

2015-09-18 MJ FRENCH B2073

---- ------ ----- ------ ------- ---------- -------3.3

2015-09-19 MJ DUTCH B2070

---- ------ ----- ------ ------- ---------- -------491.3

2015-09-20 MJ POLISH B2071

---- ------ ----- ------ ------- ---------- -------2.0

2015-09-21 MJ DUTCH B2070

---- ------ ----- ------ ------- ---------- -------47.5

2015-09-22 MJ DUTCH B2070

---- ------ ----- ------ ------- ---------- -------3.3

2015-09-23 MJ DUTCH B2070

---- ------ ----- ------ ------- ---------- -------3.0

2015-09-24 MJ FRENCH B2073

---- ------ ----- ------ ------- ---------- -------3.5

2015-09-25 MJ DUTCH B2070

---- ------ ----- ------ ------- ---------- -------30.6

2015-09-26 MJ DUTCH B2070

---- ------ ----- ------ ------- ---------- -------2.0

2015-09-28 MJ DUTCH B2070

---- ------ ----- ------ ------- ---------- -------3.5

2015-09-29 MJ DUTCH B2070

---- ------ ----- ------ ------- ---------- -------43.0

2015-09-30 MJ DUTCH B2070

---- ------ ----- ------ ------- ---------- -------*

----- ---------- -------TOTAL FOR 15-09

15-10 2015-10-01 MJ FRENCH B2073

---- ------ ----- ------ ------- ---------- -------*

2015-10-02 MJ DUTCH B2070

---- ------ ----- ------ ------- ---------- -------5.3

2015-10-05 MJ POLISH B2071

---- ------ ----- ------ ------- ---------- -------11.0

2015-10-06 MJ DUTCH B2070

---- ------ ----- ------ ------- ---------- -------6.3

2015-10-07 MJ DUTCH B2070

---- ------ ----- ------ ------- ---------- -------6.6

2015-10-08 MJ DUTCH B2070