‘ueston 1 A fundamental attribute of TOM is etctntarim || SebHone ° prince Having team meetings - ‘Deawing contol chaste ® ‘Top managements direct involvement ‘Meeting SO 9000 ait ‘Geeton2 Kaoru Ishikawa developed asecaaarion Set one: ® YF neecuean (Cone and Ffect Diagram ° ‘Vane Steam Mapping ° Scares Diagram ° Contot Chart ‘ceeson3 What perspetive does Crosby adopt when defining quality? asnteriay S86stOne ° 1p Pasmein Qoslny mt be defined eabjsctivey Sete and meeting specifications isthe critical irae Fimes for purpose i the key. ° Allott‘ouster The cost of albeation of meacaring netruments ie vrmecm © eer ~ “Enremal fire cost eral Sire cont ~ Prevention cost fmrsan® 180 9000 determines yraaenn Rendon causes of vantion| 1 vendors are performing well the company practice ite writen procedaier Process capability Certon® Membership of quality circle i onesexcrroo Sele one: © eal Votontae ° ee ° Obtiatocy ° Eaters‘ovesion7 The diference between manufacturing and services sete one esc Sersice is consumed as produced Production i instantaneous eee eeeerereel ‘Service cart be backordered ‘coeton8 What de the initia ofthe PDCA cycle sa 1 Pea cuon Plan, design. contol, set Plan, design, como, assess Pan, disanose,concute et Plan do, cesk, act, ‘cuesion9 ‘The ISO quality assurance standard sat applies to software engineering ie nteactarion Sst ne: Vy Mevcern 180 9000-2004 180 90032008 ° 180 9001:2000 180 9002:2001 ‘cuter 10. Where was Total Quality Management frst developed? Moreteaersan || Steer race | Poca O.uK © usafusion 11 ‘The zero-defects approach s best defined 25th quality control technique 1 Pasion ‘which the employees look fr defect in part, inshed good, or othe outcomes selected thzcugh 2 sampling technique designed wo imprave the pdt or vervice ouput 1 9997 percent perfect. ‘wheres organization works toward making ite goods and servicer fre of probleme ‘which the top perfor ofa proces i dentiied and imitated ‘auston 12 Service quality cannot be managed when ‘y Pepa Gap berseen workers and managemeat coetereeteeetel [No vendors ate involved © Costomer expectations are nt known ‘ometon 13 How much percentage of data falls in a Normal Distribution Curve within +3 standard deviation? suas atarico SHectone 0 9826% © 0 e944 a9 contort 180 stands for vrrice _ Sébetone prepa “ntreatona Standardization of Organization None Tnseraional Soci for Organization . “atreaoeal rgenizatin fr Stmndadzaioneaten 15 QED isthe may to fmenerete imal) eco ® ‘priser Develop product spect ° Factyping ero - Conduct quaity cle meting ° Focsampling pans ‘oueston 15 Which ofthe following are key component of Total Quality Management syst’ 1 Posen ndividuelsesponsibility, incremental anprovemett, use of aw data ° Group esponsibility, staged improvement knowlede Coles responsibility, cantina improvement, vse of ne dat ° Involves everyone, continl improvement ace of dats and kaowladee Process capability A fine dean a proucton process Fortean ie Fraction defective‘avnion 18 Fishbone diagrams are drawn Pegaso ‘To explain wat the proces does ° “To find customer needs . “To brsnstonm causes of an eee ° “Tofind the cost of guar ‘aceon 19 Zero Defects i best asociated with Pesan Joseph usa [Baword Deming ® Philip Crosby ° [ane of the above Cverton 20 Productivieyis eatin || 2H oR: Pan aueen A ratio of utp t inpat ° A measure ofthe effectiveness ofthe company’s management A prcemtage of on confomance to cstomerseguremeats Armeasue ofa companys market share