Certificate of

Completion
This certificate is awarded to

OLUWATOYIN OLALEYE
for the successful completion of the module

Dealing with Conflict

on April 7, 2016 10:01 pm

OLUWATOYIN OLALEYE's Reflections for PEPDealing with

Conflict Module

Q1. What did you learn from participation in this module?

I learnt how to resolve conflict

Q2. In what ways will you implement your learning in your future practice?
To be sensitive to individual feelings and emotions. Use communication skills
and collaboration to resolve conflict. Articulate one's own response to conflict,
develop strategies to recognize, prevent and manage conflicts, and learn
conflict management

Q3. What surprised you most in this module?

Sometimes conflict results in the creation of new constructive ideas along with
positive growth within individuals. It may increase creativity and innovation,
increase motivation, increase personal growth and self-examination, improve
relationship.