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BI GING

PHN TCH THIT K H


THNG THNG TIN
Nguyn Vn V - Nguyn Th Nht Thanh
Khoa Cng ngh thng tin, i hc Cng ngh

Bi 6-M hnh d liu khi nim


Nguyn Vn V Nguyn th Nht Thanh

Ni dung
M hnh d liu khi nim: m hnh thc
th mi quan h (Entity Relationships
Model ERM)
Cc thnh phn ca ERM
Cc bc xy dng mt ERM cho 1
ng dng
V d
Oct - 2007

Khoa Cng ngh thng tin - i hc Cng ngh

Ti liu tham kho


Nguyn Vn V Nguyn th Nht Thanh

1. Nguyn Vn Vy. Gio trnh phn tch thit k HTTT. i hc Cng


2.
3.
4.

5.
6.
7.

ngh, 2007.
Nguyn Vn V. Phn tch thi k HTTT. Hng cu trc v hng i
tng. NXB Thng k, 2002.
Nguyn Vn Vy. Phn tch v thit k HTTT qun l. NXB Khoa hc
T nhin v Cng ngh, H ni, 2007.
Nguyn vn Vy, Nguyn Vit H. Gio trnh K ngh phn mm. i
hc Cng ngh, 2006.
Grady Booch, James Rumbaugh, Ivar Jacobson. The Unified Modeling
language User Guid. Addison-Wesley, 1998.
Jeffrey A.Hoffer, Joey F.Gorge, Joseph S.Valacich. Modern Systems
Analysis and Design. 2th Edition, Addison Wesley Longman, Inc. 1999.
Sommerville. Software Engineering. 6th Edition, Addison- Wasley,
2001.

Oct - 2007

Khoa Cng ngh thng tin - i hc Cng ngh

M hnh thc th - mi quan h


Nguyn Vn V Nguyn th Nht Thanh

Cu hi
M hnh thc th - mi quan h l g?
Cc khi nim v k php ca n?
Cc quy tc c s dng m t mi quan h?
Quy trnh pht trin 1 ERM ca 1 ng dng?
Nu cc m rng ca m hnh?
C nhng cch tip cn no pht trin m hnh
ca 1 ng dng?

Oct - 2007

Khoa Cng ngh thng tin - i hc Cng ngh

M hnh thc th - mi quan h


(Entity Relationships Model- ERM)
Nguyn Vn V Nguyn th Nht Thanh

M hnh thc th mi quan h l mt biu din th


ca cc lp d liu v mi quan h ng ngha gia
chng.
M hnh gm ba thnh t c bn:

Thc th
Mi quan h gia cc thc th
Thuc tnh ca thc th hay mi quan h

ERM c Peter Chen xut 1976 v nhiu tc gi


khc (Teorey[1986], Storey[1991]) b sung, hon
thin.
Oct - 2007

Khoa Cng ngh thng tin - i hc Cng ngh

Thc th (entity)
Nguyn Vn V Nguyn th Nht Thanh

Mt thc th l mt khi nim ch:


mt lp (khng phi 1 c th):

cc i tng ca th gii thc (nhn thy c)


hay
cc khi nim c lp (khng bao cha ci khc)
c cng nhng c trng chung

Tn ca thc th: l mt mnh danh t


K php: hnh ch nht c tn bn trong
Oct - 2007

Khoa Cng ngh thng tin - i hc Cng ngh

V d: thc th
Nguyn Vn V Nguyn th Nht Thanh

Tn

SINH VIN

MN HC

Oct - 2007

K php

i tng m
t

SINH VIN

ch nhng
ngi ang
theo hc
trng i
hc, cao ng

MN HC

Loi

vt th
ca th
gii thc

ch cc ch
c ni dung
khi
xc nh dy
nim
trong trng
hc

Khoa Cng ngh thng tin - i hc Cng ngh

c trng
h v tn
ngy sinh
gii
qu qun
trnh ng.ng
tn mn
s hc trnh

Bn th (instance)
Nguyn Vn V Nguyn th Nht Thanh

Bn th l 1 i tng c th ca 1 thc th
V d: 1 bn th ca thc th SINHVIN l 1 sinh vin c th:
(Nguyn Trung Thnh,7/12/ 1977, nam, H Ni, Anh C)

Phn bit thc th v bn th


Tiu thc

Thc th

Bn th

Khi nim

Ch 1 lp i tng

Ch 1 i tng c th

S lng

Mt

Nhiu

Bn cht

Khung cha d liu

D liu

Th hin

Tn thc th v tn cc
c trng

B cc gi tr tng ng
vi cc c trng

Oct - 2007

Khoa Cng ngh thng tin - i hc Cng ngh

Thuc tnh (attribute) ca thc th


Nguyn Vn V Nguyn th Nht Thanh

Thuc tnh ca thc th l cc c trng ca thc th


m ta quan tm (khng phi tt c)
Tn thuc tnh l mt danh t
Cc loi thuc tnh ca thc th:

Thuc tnh tn gi: gi tr cho tn gi 1 bn th


Trong tin Vit, tn thuc tnh tn gi thng cha t
tn. y l 1 u hiu tm thuc tnh tn gi

Thuc tnh nh danh: gi tr ca n xc nh duy nht


mi bn th.
Thuc tnh m t: cc thuc tnh cn li
Thuc tnh lp: vi 1 bn th c th c nhiu gi tr

Oct - 2007

Khoa Cng ngh thng tin - i hc Cng ngh

Thuc tnh ca thc th


Nguyn Vn V Nguyn th Nht Thanh

Ch :
1 thc th phi c t nht 1 thuc tnh (l tn gi)
V d: h v tn l thuc tnh tn gi ca t.t. SINHVIEN
Tn thuc tnh khng cha tn thc th khc hay 1
ng t.
V d: lp khng th l thuc tnh ca t.t. SINHVIN
Thuc tnh nh danh c th chn t thuc tnh ca thc
th hay c thm vo.
V d: s phng l nh danh ca t.t. PHNG
m sinhvin l nh danh ca t.t. SINHVIN
(c thm vo)
Oct - 2007

Khoa Cng ngh thng tin - i hc Cng ngh

10

K php cho thuc tnh thc th


Nguyn Vn V Nguyn th Nht Thanh

Loi thuc tnh


nh danh
lp
cn li

K php
tn t.tnh
tn t.tnh
tn t.tnh

Nhn dng
TT
TT

Tn c gch
chn
Hnh elip kp

TT

Thuc tnh ca thc th c gn vi thc th bng


1 on thng
Oct - 2007

Khoa Cng ngh thng tin - i hc Cng ngh

11

Biu din mt thc th


Nguyn Vn V Nguyn th Nht Thanh

htnsinhvin
msinhvin

ngysinh
SINH VIN

gii

ququn
trnh
ngoing

d phn bit: tn thc th vit ch in, thuc tnh vit


ch thng, nh danh gc trn-tri
Oct - 2007

Khoa Cng ngh thng tin - i hc Cng ngh

12

Cc mi quan h (Relationships)
Nguyn Vn V Nguyn th Nht Thanh

Mi quan h l khi nim phn nh mi quan h ng


ngha vn c gia cc bn th ca cc thc th trong
th gii thc
Tn mi quan h: l mt mnh ng t
K php: hnh thoi c tn quan h bn trong biu din
mi quan h v c ni vi cc thc th tham gia
mi quan h bng cc on thng
Hai loi mi quan h ng ngha vn c:
Tng tc - th hin bng ngoi ng t
S hu hay ph thuc: th hin bng ni ng t
(l, ca, c, , thuc, theo)

Oct - 2007

Khoa Cng ngh thng tin - i hc Cng ngh

13

V d: mi quan h MUA-tng tc
Nguyn Vn V Nguyn th Nht Thanh

i tng
tham gia

Bn cht
TH GiI
THC

Vn c, mang 1 khch c th
ngha thc 1 mt hng c
th

M HNH

Khi nim ca
m hnh

Oct - 2007

Biu din

Khch Mua Hng

Thc th:
KHCH v
HNG

KHCH

MUA

Khoa Cng ngh thng tin - i hc Cng ngh

HNG

14

Cc thuc tnh ca mi quan h


Nguyn Vn V Nguyn th Nht Thanh

Mi quan h cng c thuc tnh


Mi quan h th hin bng ng t, nn thuc tnh
s l cc c trng tr li cc cu hi ca ng t:
Bng cch no? (phng thc hnh ng: hp ng)
Khi no?(thi gian ~: 10gi 30)
Bao nhiu? (kt qu nh lng: 5, 10)
Nh th no? (kt qu nh tnh: tt, xu, trung bnh)

tm cc thuc tnh ca 1 quan h, ta ch cn tr


li cc cu hi trn cho ng t ch mi quan h
v tm n t cc c trng
Oct - 2007

Khoa Cng ngh thng tin - i hc Cng ngh

15

Thc th trong mi quan h


Nguyn Vn V Nguyn th Nht Thanh

Khi cc thc th ham gia vo 1 mi quan h, nhng


vn sau y t ra cn c m t:
1. Bao nhiu thc th tham gia vo 1 quan h?
2. Bao nhiu bn th ca 1 thc th c th tham gia
vo 1 quan h c th?
Tr li cu hi 1, ta c khi nim bc ca quan h
Tr li cu hi 2, ta c khi nim bn s ca thc th
tham gia quan h

Oct - 2007

Khoa Cng ngh thng tin - i hc Cng ngh

16

Bc ca mi quan h
(degree of relationship)
Nguyn Vn V Nguyn th Nht Thanh

Bc ca mi quan h l s cc thc th tham gia vo


mi quan h .
Cc loi bc
Bc 1 ( quyrecursive ~)
NGI

Bc 2 (binary ~)

KHCH

MUA

Oct - 2007

LP
SCH

nhiu hn
3

GVIN

HNG

TCGIA

KT HN

Bc 3 (ternary~)

MN

DY

CA

Khoa Cng ngh thng tin - i hc Cng ngh

17

Bn s (cardinality) ca thc th
Nguyn Vn V Nguyn th Nht Thanh

Bn s ca thc th l s bn th ca n c th tham
gia vo 1 mi quan h c th
Ta quan tm n bn s nh nht v ln nht
B.s nh nht

B.s ln nht

bng khng (0)

bng mt (|)

bng khng (0)

bng mt (|)

bng mt (|)

Oct - 2007

bng nhiu (

Biu din

bng mt (|)
bng nhiu (

Khoa Cng ngh thng tin - i hc Cng ngh

18

Dng bn s m t mi quan h
Nguyn Vn V Nguyn th Nht Thanh

S ph thuc tn ti: 1 bn th ca thc th khng th


tn ti nu khng c tn ti 1bn th ca thc th kia
Thc th yu: l thc th c s ph thuc tn ti vo
thc th khc
PHIM

SAO

BN SAO
Thc th yu

Oct - 2007

Khoa Cng ngh thng tin - i hc Cng ngh

19

Dng bn s m t mi quan h
Nguyn Vn V Nguyn th Nht Thanh

s lng

NGI

KT HN

NHM SN PHM

Oct - 2007

MC

THUC

GM

SN PHM

Khoa Cng ngh thng tin - i hc Cng ngh

20

Dng bn s m t mi quan h
Nguyn Vn V Nguyn th Nht Thanh

MN HC
GIO VIN

DY

s tit

LP

Cch xc nh bn s ca thc th trong 1 mi quan h:


1. C nh s nh nht ca 1 thc th, xc nh s ln
nht ca cc thc th cn li.
2. Da trn ng ngha ca mi quan h
3. Da trn d liu ca h s m t mi quan h
Oct - 2007

Khoa Cng ngh thng tin - i hc Cng ngh

21

Cc trng hp m rng
Nguyn Vn V Nguyn th Nht Thanh

Tch thuc tnh a tr (lp) bng mi quan h ph


thuc to thnh thc th mi c cc thuc tnh n
sbnhnhn
ach

s bnhnhn

BNH NHN

bcs khm
triuchng

sbnhnhn

tn bnhnhn

BNH NHN

ngykhm

tnbnhnhn

LCH S
IU TR

ach
Oct - 2007

ngykhm
triuchng
bcskhm

Khoa Cng ngh thng tin - i hc Cng ngh

22

Cc trng hp m rng
Nguyn Vn V Nguyn th Nht Thanh

Tch cc thuc tnh ph thuc thi gian


gi

msnphm

ngyhiulc

SN PHM

msnphm

SN PHM

ngyhiulc

msnphm

LCH S GI
gi

Oct - 2007

Khoa Cng ngh thng tin - i hc Cng ngh

23

Biu din qui tc nghip v


Nguyn Vn V Nguyn th Nht Thanh

Qui tc nghip v l nhng th tc, quy nh v


nguyn tc ca mt t chc ra nhm m bo cho
hot ng ca h t c mc tiu mong mun
Qui tc nghip v c th hin trong m hnh d liu
di cc dng sau:
Tnh ton vn thc th (nh danh)
Cc rng buc tham chiu (ph thuc tn ti)
Min gi tr (gi tr ng)
Cc hot ng kch hot (cc rng buc khc)
Oct - 2007

Khoa Cng ngh thng tin - i hc Cng ngh

24

Tin trnh xy dng 1 MHDLKN


Nguyn Vn V Nguyn th Nht Thanh

Cch tip cn 1: thc hin ng thi

Danh mc
h s DL
Ni dung
h s

T in DL

Cc thc th
& thuc tnh

Cc mi quan
h & thuc tnh

Lit k,
chnh xc,
chn lc
thng tin

Xc nh
thc th &
thuc tnh

Xc nh
mi quan
h & thuc
tnh

Chun ha,
thu gn

V biu
m hnh

M hnh d liu
quan nim
Oct - 2007

Khoa Cng ngh thng tin - i hc Cng ngh

25

Tin trnh xy dng 1 MHKNDL


Nguyn Vn V Nguyn th Nht Thanh

Cch tip cn 2: thc hin tng h s ri tch hp


Danh mc
h s DL
Ni dung
h s
M hnh
d liu
quan nim
Oct - 2007

Cc mi quan
h & thuc tnh

T in DL

Cc thc th
& thuc tnh

Lit k,
chnh xc,
thng tin

Xc nh
thc th &
thuc tnh

Xc nh mi
quan h &
thuc tnh

Tch hp
cc m hnh

V biu
m hnh

Chun ha,
thu gn

Khoa Cng ngh thng tin - i hc Cng ngh

m hnh
cho 1 h s
26

1.Lit k, chnh xc ho, chn lc


cc thng tin c s
Nguyn Vn V Nguyn th Nht Thanh

D liu vo: danh sch h s d liu, mu h s


D liu ra: bng lit k cc mc t in d liu
Quy tc:

Xt tng h s, lit k cc mc d liu ca n


Chnh xc ho:
z
z

Mi mc ch 1 i tng duy nht


Hai mc khc nhau ch 2 i tng khc nhau

Chn lc:
1. Mi mc l chung cho c lp h s c xt
2. Mi mc l s cp (khng suy trc tip t cc mc khc)
3. Mi mc c chn 1 ln

Oct - 2007

Khoa Cng ngh thng tin - i hc Cng ngh

27

2.Xc nh cc thc th, cc thuc


tnh & nh danh ca n
Nguyn Vn V Nguyn th Nht Thanh

D liu vo: Bng t in d liu


D liu ra: Cc thc th v thuc tnh ca chng
Quy tc:
Xc nh cc thuc tnh tn gi. mi thuc tnh tn
gi cho tng ng mt thc th
Xc nh cc thuc tnh cn li ca thc th
Xc nh thuc tnh nh danh ca thc th
Loi i cc thuc tnh s dng trong bng t
in
Oct - 2007

Khoa Cng ngh thng tin - i hc Cng ngh

28

3. Xc nh cc mi quan h &
thuc tnh ca chng
Nguyn Vn V Nguyn th Nht Thanh

D liu vo: Bng t in d liu cn li


D liu ra: cc mi quan h v thuc tnh ca chng
Quy tc:
a. Xc nh cc mi quan h tng tc: Tm cc ng t v
tr li cc cu hi sau cho mi ng t
Cu hi tm thc th
Ai? cho ai?

Tr li

Cu hi tm thuc tnh

Tm trong Bng cch no?

Ci g? cho ci g?
u?

Tr li

s cc thc Khi no?


th c Bao nhiu?

Tm trong
bng thuc
t in d
liu cn li

Nh th no?
Sau loi i cc thuc tnh s dng khi bng t in
Oct - 2007

Khoa Cng ngh thng tin - i hc Cng ngh

29

3.Xc nh cc mi quan h &


thuc tnh ca n
Nguyn Vn V Nguyn th Nht Thanh

Quy tc:
b. Xc nh cc mi quan s hu hay ph thuc:
Khi xt ht cc ng t, ta tm c cc mi quan h t.tc.
By gi xt tng cp thc th xem gia chng c mi quan
h ph thuc (bng ng t: thuc, theo, ) hay s hu
(bng ng t: l, ca ,c) no khng? v xem c thuc
tnh no (t bng thuc tnh) l ca n hay khng? V sau
khi dng th xa n khi bng t in.
Qu trnh kt thc khi xt mi cp thc th v bng t in
thuc tnh trng.

Oct - 2007

Khoa Cng ngh thng tin - i hc Cng ngh

30

4.V biu m hnh


Nguyn Vn V Nguyn th Nht Thanh

Trc ht v cc thc th
Vi mi mi quan h tm c, v n xen vo cc
thc th tham gia quan h ny.
Ni cc quan h vi cc thc th tham gia
c khung m hnh.
Sp xp li cho khung m hnh cn i, d nhn (t
ng ct nhau).
B sung cc thuc tnh ca thc th v mi quan
h, gch chn tn cc nh danh.
Xc nh bn s ca cc thc th
Oct - 2007

Khoa Cng ngh thng tin - i hc Cng ngh

31

5. Chun ho v rt gn biu
Nguyn Vn V Nguyn th Nht Thanh

Chun ha li m hnh (loi b thuc tnh lp,


nhm lp, thuc tnh ph thuc thi gian, m bo
qui tc nghip v).
Rt gn m hnh nu c th.
Xc nh li bn s ca cc thc th tham gia mi
mi quan h, nu cn.

Oct - 2007

Khoa Cng ngh thng tin - i hc Cng ngh

32

V d: Bi ton
Nguyn Vn V Nguyn th Nht Thanh

Mt cu lc b gii tr gm mt s khu vui chi. Mi khu


c t chc cc dch v. Cc thnh vin c th mua th v
n gii tr mt a im bt k. T kho st, ta c cc
h s v ti liu sau
Bng qung co dch v
1
H by mu
200 L Dun

Khu vc s
Tn khu vc
a im
M dch v Tn dch v
001
Cu lng

Oct - 2007

n gi
4000/gi

Khoa Cng ngh thng tin - i hc Cng ngh

9
Qung b
125 Yn Ph
n gi
2500/gi

33

V du: Bi ton
Nguyn Vn V Nguyn th Nht Thanh

Bng u i theo gi dch v


Mc u i
M dch v
001

Tn dch v

T l u i (%)

T l u i (%)

Cu lng
TH THNH VIN

S B349
H tn thnh vin: Nguyn Vn Hng
a ch:
60 Quan thnh, H ni
Mc u i:
2
Ngy cp:
15/05/2001

Oct - 2007

60%

90%

Khu
PHIU S DNG DCH V
vc
S 305
3
S th
1450
Dch v s dng
Cu lng
Ngy
10/05/2001
t
15 gi 30 pht
n
17 gi 00 pht

Khoa Cng ngh thng tin - i hc Cng ngh

34

a. Cch tip cn 1

1.Lit k, chnh xc ho v chn lc thng tin


Nguyn Vn V Nguyn th Nht Thanh

Tn c chnh xc ca cc
c trng

Vit gn tn c
trng

nh du loi i
mi bc
(1)
(2)
(3)

A.

BNG QUNG CO DCH V


S khu vc
Tn khu vc
i im khu vc
M dch v
Tn dch v
n gi dch v theo khu vc

s KV
Tn KV
a im KV
M DV
Tn DV
Gi DV/KV

X
X
X
X
X

B.

TH THNH VIN
S th thnh vin
H tn thnh vin
a ch thnh vin
Mc u i
Ngy cp th TV

S th TV
Tn TV
a ch TV
Mc u i
Ngy cp th

X
X
X
X

Oct - 2007

Khoa Cng ngh thng tin - i hc Cng ngh

X
35

1. Lit k, chnh xc ho v chn


lc thng tin
Nguyn Vn V Nguyn th Nht Thanh

Tn c chnh xc ca cc
c trng

Vit gn tn c
trng

C. BNG U I GI DCH V
Mc u i
T l u i theo gi dch v

nh du loi
mi bc
(1)
(2)
(3)

Mc
T l gi DV

D.

S phiu SDDV
S th TV
Tn DV
Ngy SDDV
Gi b SDDV
Gi kt SDDV

PHIU S DNG DCH V


s phiu s dng dch v
S th (s dng) thnh vin
Tn dch v (s dng)
Ngy s dng dch v
Gi bt u s dng DV
Gi kt thc s dng DV

Oct - 2007

X
X
X
X

Khoa Cng ngh thng tin - i hc Cng ngh

X
X
X

36

2. Xc nh cc thc th,
thuc tnh, v nh danh ca chng
Nguyn Vn V Nguyn th Nht Thanh

Thuc tnh tn
gi tm c

Thc th tng
ng

Tn khu vc

KHU VC

Tn dch v

DCH V

H tn thnh vin

THNH VIN

S th

TH
U I

Mc u i
Oct - 2007

Thuc tnh
s khu vc
tn khu vc
aim khuvc
m dch v
tn dch v
m thnh vin
h tn TV
a ch TV
s th
mc u i

Khoa Cng ngh thng tin - i hc Cng ngh

nh danh
x
x
thm vo

x
x
37

3. Xc nh cc mi quan h v
thuc tnh ca chng
Nguyn Vn V Nguyn th Nht Thanh

a. Hai ng t tm c l: s dng, cp
Cu hi cho ng t
s dng
Ai s dng?

Tr li l
thc th

thuc tnh

THNH VIN

S dng ci g?

DCH V

S dng u?

KHU VC

S dng bng cch no?

s phiu SDDV

S dng khi no?


Khi no?
Khi no?
Oct - 2007

ngy SDDV
gi b SDDV
gi kt SDDV
Khoa Cng ngh thng tin - i hc Cng ngh

38

3.Xc nh cc mi quan h v
thuc tnh ca chng
Nguyn Vn V Nguyn th Nht Thanh

Cu hi cho ng t

Tr li l
Thc th
Thuc tnh

cp
Cp cho ai?
Cp ci g?
Cp khi no?

THNH VIN
TH
ngycp (th)

b. Xt cc mi quan h ph thuc, s hu
Xt tng cp thc th

Mi quan h

Thuc tnh
gi DV/KV

DCH V

KHU VC

THUC

THNH VIN

U I

U I

DCH V

THEO

Oct - 2007

tl giDV

Khoa Cng ngh thng tin - i hc Cng ngh

39

4.V biu v xc nh bn s
ca cc thc th
Nguyn Vn V Nguyn th Nht Thanh

TnKV

SKV
TH

CP

SthTV

KHU VC

Ngycpth
MTV

NgySDDV

Sphiu

Gi DV/KV

TnTV
C

THUC

S DNG

THNH VIN
ach TV

aimKV

Giktthc

Gibtu
Mcui

U I
Tlui
Oct - 2007

DCH V

THEO
M DV

Khoa Cng ngh thng tin - i hc Cng ngh

TnDV
40

5.Chun ha, rt gn biu


Nguyn Vn V Nguyn th Nht Thanh

TnKV

SKV

KHU VC
NgySDDV
SthTV

Sphiu

Ngycpth

aimKV
Gi DV/KV

TnTV

ach TV
C

THUC

S DNG

THNH VIN

Giktthc

Gibtu
Mcui

U I
Tlui
Oct - 2007

DCH V

THEO
M DV

Khoa Cng ngh thng tin - i hc Cng ngh

TnDV
41

b. Cch tip cn 2

1. Biu : Bng qung co dch v


Nguyn Vn V Nguyn th Nht Thanh

SKV

Tn c chnh xc ca cc
c trng

TnKV

KHU VC

Vit gn tn
c trng

aimKV

BNG QUNG CO DCH V


1.
2.
3.
4.
5.

s KV
tn KV
a im KV
m DV
tn DV

S khu vc
Tn khu vc
i im khu vc
M dch v
Tn dch v

6. n gi dch v thuc khu vc

Gi DV/KV

THUC
Gi DV/KV
M DV
DCH V
TnDV

Oct - 2007

Khoa Cng ngh thng tin - i hc Cng ngh

42

2. Biu cho: Bng u i gi DV


Nguyn Vn V Nguyn th Nht Thanh

Tn c chnh xc ca cc
c trng

Vit gn tn c
trng

nh du loi
mi bc
(2)

BNG U I GI DCH V
1.
2.
3.
4.

Mc u i
M dch v
Tn dch v
T l u i theo gi dch v

mc
m DV
tn DV
t l gi DV

M DV

Mcui
THEO

U I
Tlui
Oct - 2007

(3)

DCH V
TnDV

Khoa Cng ngh thng tin - i hc Cng ngh

43

3.Biu cho: Phiu s dng D.v


Nguyn Vn V Nguyn th Nht Thanh

Tn cc c trng
PHIU S DNG DCH
V
1.S khu vc
2.S phiu s dng DV
3.S th thnh vin
4.Tn dch v (s dng)
5.Ngy sdng DV
6.Gi btu sdng DV
7.Gi ktthc sdng DV

Vit gn
c trng

Du loi
bc
(2

s KV
s phiu
s th TV
tn DV
Ngy SDDV
Gi b SDDV
Gi kt SDDV

SthTV
TH

(3

Sphiu

S DNG

SKV
KHU VC

Giktthc

Gibtu
DCH V
M DV

Oct - 2007

NgySDDV

Khoa Cng ngh thng tin - i hc Cng ngh

TnDV

44

4.Biu cho: Th thnh vin


Nguyn Vn V Nguyn th Nht Thanh

Sth

Tn c chnh
xc ca cc c
trng

Vit gn
tn c
trng

B. TH THNH VIN

S th thnh vin
H tn thnh vin
a ch thnh vin
Mc u i
Ngy cp th TV

nh du
loi i
mi bc
(2)

s th TV
tn TV
a ch TV
mc u i
Ngy cp th

TH
Ngycpth
CP
m TV

(3)

THNH VIN

TnTV
ach TV

C
mcui

U I

Oct - 2007

Khoa Cng ngh thng tin - i hc Cng ngh

45

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