Q 1. Kent gives you prompt services.

Ans: 1)Disagree
3)cant say

2)agree
4)strongly agree

Q 2. Is kent employees are always willing to help you?

Ans: 1)Disagree
3)cant say

2)agree
4)strongly agree

Q 3. Your queries and complaints are handled immediately by the Customer

Care Department.
Ans: 1)Disagree
3)cant say

2)agree
4)strongly agree

Q 4. Kent provides its services at the time it promises to do so

Ans: 1)Disagree

2)cant say

3)agree
Q 5. Kent keeps its customers informed about all its services and how they
will be delivered.
Ans: 1)agree

2)strongly agree

Q 6. When you have a problem, the company shows a sincere interest in

solving it.
Ans: 1)agree

2)strongly agree

Q.7 kent gives you individual attention.

Ans: 1)cant say

2)agree

3)strongly agree
Q 8. Is kent understand your individual needs and offer flexibility in the
services as per your requirements?
Ans: 1)Disagree
3)agree

2)cant say
3)disagree

Q 9. The web site of eureka forbes is interactive and userfriendly

Ans: 1)cant say

2)agree

3)strongly agree
Q 10. eureka forbes uses the latest technology in its
services.
Ans: 1)Disagree
3)agree

2)cant say
4)strongly agree

Q 11. You feel that the employees at eureka forbes are

courteous with you.
Ans: 1)Disagree
3)agree

2)cant say
4)strongly agree

Q 12. Employees at kent have the knowledge to answer your questions

Ans: 1)Disagree

2)agree

3)strongly agree
Q 13. Eureka forbes takes care of the confidentiality and the privacy of its
customers
Ans: 1)cant say
3)strongly agree

2)agree