GDSS – Group Decision Support

Systems

Computer Supported Group Col

laborative Work

BAD 64046
Spring 2001
Michael Liedtke
 GDSS Presentation Topics
• Description of Group Decision Support Systems

• Advantages & Disadvantages

• Research in GDSS

• Future of GDSS

• Some Software Issues/Links

 Definitions/Lingo
• Decision Support Systems (DSS) are interactive
computer-based systems intended to help decision
makers utilize data to identify and solve problems
and make decisions.
– Ie:
• checklists/heuristics
• mathematical models
 Definitions/Lingo
• Group Decision Support Systems (GDSS) - An
interactive, computer-based system that facilitates
solution of unstructured problems by a set of
decision-makers working together as a group. It
aids groups, especially groups of managers, in
analyzing problem situations and in performing
group decision making tasks.
• Group Support Systems has come to mean
computer software and hardware used to support
group functions and processes.
 Definitions/Lingo
• CSCW is an acronym for Computer Supported
Cooperative Work. It is the scientific discipline that
motivates and validates groupware design. CSCW is
technology independent which means technology is not the
major driving force behind the discipline. Instead, CSCW
is socially dependent. It looks at the way people interact
and collaborate with each other, and attempts to develop
guidelines for developing technology to assist in the
communication process.
• Groupware is the hardware and software which
supports and augments group work. Groupware
applications are not meant to replace people in an
interactive situation.
 Similarities Between GDSS and DSS
• Both use models, data and user-friendly
software
• Both are interactive with “what-if” capabilities
• Both use internal and external data
• Both allow the decision maker to take an active
role
• Both have flexible systems
• Both have graphical output
 Why Use GDSS?
• High level managers can spend 80% of their
time making decisions in groups. Applied
correctly, GDSS can reduce this time, arriving
at a better decision faster.
• GDSS provides the hardware, software,
databases and procedures for effective decision
making.
 Characteristics of GDSS
• Special Design
• Ease of use
• Specific and general support
• Suppressing negative group behavior
• Supporting positive group behavior
 Typical GDSS Meeting
Characteristics
• Organizational commitment/support
• Trained facilitators or may be user
driven
• User training
• Anonymity
• Appropriate tasks
• Dedicated decision rooms
GDSS Time/Place Environment
Same-Time Same-Time
Same-Place Different-Place
(Most widely used GDSS-
(team room, tools, audio
computers with projectors, voting
conferencing, screen sharing, chat)
tools)

Different-Time Different-Time
Same-Place Different-Place
(audio/video conferencing,
(voice mail, email, bulletin boards)
document sharing)
 Advantages of GDSS
• Anonymity – drive out fear leading to better decisions from
a diverse hierarchy of decision makers
• Parallel Communication – eliminate monopolizing
providing increased participation, better decisions
• Automated record keeping – no need to take notes, they’re
automatically recorded
• Ability for virtual meetings – only need hardware, software
and people connected
• Portability - Can be set up to be portable… laptop
• Global Potential - People can be connected across the world
• No need for a computer guru – although some basic
experience is a must
 Disadvantages of GDSS
• Cost –infrastructure costs to provide the hardware and
software/room/network connectivity can be very expensive
• Security – especially true when companies rent the
facilities for GDSS; also, the facilitator may be a lower-
level employee who may leak information to peers
• Technical Failure – power loss, loss of connectivity,
relies heavily on bandwidth and LAN/WAN infrastructure
– properly setup system should minimize this risk
• Keyboarding Skills – reduced participation may result
due to frustration
• Training – learning curve is present for users, varies by
situation
• Perception of messages – lack of verbal communication
could lead to misinterpretation
 Typical GDSS Process
1) Group Leader (and Facilitator?) select software,
develop agenda
2) Participants meet (in decision room/Internet) and are
given a task.
3) Participants generate ideas – brainstorm anonymously
4) Facilitator organize ideas into categories (different for
user-driven software)
5) Discussion and prioritization – may involve ranking by
some criteria and/or rating to the facilitators scale
6) Repeat Steps 3, 4, 5 as necessary
7) Reach decision
8) Recommend providing feedback on decision and results
to all involved
 Decision Rooms:
• Arizona Public Service Technical Classroom
• Executive Decision Room – CMI – Center for the Management of
Information – University of Arizona
• Decision Information Center – CMI - Center for the Management
of Information – University of Arizona
• Portable "Rigs“ - CMI - Center for the Management of
Information – University of Arizona
Examples of GDSS taken directly from http://cicero.com
1) “One example of implementation of GDSS is at IBM. They, as well as many other corporations,
initiated GDSS to improve group meetings. A specific case involved a plant manager not being able to
identify the cause of problems with shop floor control. After having a meeting for two hours with plant
personnel all that resulted were arguments and bad feelings.
So after meeting with the company's GDSS facilitator, the manager decided to have ten plant
employees, himself, and two junior analysts participate in a GDSS program. They would use electronic
brainstorming and voting to resolve the shop floor control problem.
The manager and the facilitator decided the topic would be "What are the key issues in improving shop
floor control?"
After brainstorming for 35 minutes and compiling 645 lines of suggestions, ideas and comments on how
to improve shop floor control, the manager found that he had gotten useful information about the issue
for the first time.
A list was compiled of the comments and then the members of the group ranked them in order of
importance. The results were displayed and a discussion occurred for ten minutes. The manager thanked
the participants and was given a printout of all the discussion and results of the group vote (Aiken 3).”

2) “Another example is Hewlett-Packard. Their human-factors engineers work at locations all over the
world. And they meet in person only once a year. The rest of the time, they have frequent, ongoing
meetings to discuss professional and company issues. But they have these discussions through an
electronic conference and final decision making is done with the aid of GDSS (Sproull 121).”
 Best Uses Of GDSS
• Complex decision making
• For Large Groups – a meeting of 2
or 3 people does not justify GDSS
investment
 Academia Research In GDSS
• 1998 - GDSS and incentive structure (1)
– Group-based incentives resulted in more
participation than individual-based
incentives
– Group based incentives found to result in
superior performance in GDSS-supported
decision-making groups
 Academia Research In GDSS
• 1998 - Examining the conflicting results of GDSS
research (2)
– Organizations in the global business environment are much
more interested in groupware systems that include group
activities not necessarily in the same place or at the same time.
– It is becoming more important to coordinate conflicts and
collaborate in work with others in the distributed
environment… amplifying the need for GDSS in
geographically separated group.
– Unlike facilitator-driven GDSS, user-driven GDSS users show
less satisfaction with the initial use of the system.
– Regardless of the different technical design configurations,
softwares and tasks, GDSS was consistently shown to have a
positive effect on the decision making process.
 Academia Research In GDSS
• 1996 - The effects of a group decision support
system on culturally diverse and culturally
homogeneous group decision making (3)
– GDSS may offer a conducive environment for improving
group decision making in both culturally homogeneous and
diverse groups. Groups that used GDSS produced
significantly higher number of non-redundant, realistic ideas
than groups that did not use a GDSS.
– Culturally diverse groups significantly outperformed
homogeneous groups on number of ideas generated.
– This study suggests that there is reason to believe that, if
carefully managed, the benefits of a culturally diverse
workforce can heavily outweigh the disadvantages.
 Paradigm Shift?
• Early computers were used primarily for
computations such as plotting the paths of missiles.
As businesses began to adopt computer technology,
the use of computers shifted to more for data
storage and retrieval rather computational.
Recently, computers have been extensively used for
communication. For example Email and the advent
of the internet has created exponential growth in the
use of the computer in the last part of the decade.
We seem to be in the primary stages of a paradigm
shift, where the background of culture and tradition
which guides the way people use computers is
changing.
 Future Implications of GDSS
• Integrating into existing corporate framework
– GDSS brings changes which must be managed
• GDSS will incorporate Artificial Intelligence and
Expert Systems – the software will “learn” and help the
users make better decisions
• Decreasing cost will allow more organizations to use
GDSS
• Increasing implementation of GDSS with the customer
– Customer voice their needs in non-threatening
environment
 Future Implications of GDSS
• GDSS may play a large role in the future of the virtual
companies
• GDSS can help the virtual companies do business in the
global business environment
• GDSS can help promote a culturally diverse work
environment
• Telework seems to make a lot of sense using GDSS
 Choosing The Right GDSS
• Consider the following;
– Decision Task Type
– Group Size
– Location of members of the group
 INSS example
• http://interneg.carleton.ca/interneg/tools/ins
s/frontend/doc/demo.html
• Negotiation GDSS Tool: INSS is a
company part which sells accounts to two
parties wishing to perform negotiations via
their software
 Available Software
• TeamWave Software - Workplace Screen Shots – Cool Demo

• Group Systems offers a collection of software tools to support

group activities such as brainstorming, information
gathering, idea organization, voting, preference aggregation,
and consensus building. In addition to these tools, there are
supplementary resources which aid the project teams in the
course of the GDSS session. Two of these resources are 1)
Opinion Meter, which helps you gauge group opinion on an
informal basis; and 2) Handouts, which allow the group
leader to post files on other relevant information to support
the team.
 Available Software
• GroupKit - University Of Calgary - GroupKit has been
used for prototyping groupware, investigating multi-user
architectures and interfaces, and as a CSCW teaching
tool.
• http://www.banxia.com/demain.html - Decision Explorer
• Delphi / Promethee
• http://www.teamwave.com/
• QuestMap v3.12
• Accrue(decision support analysis software)
• http://www.aliah.com/site/index.html
 Available Software
• http://www.infoharvest.com/infoharv/products.htm
• http://www.logicaldecisions.com/prod01.htm
• http://www.lotus.com/home.nsf/welcome/sametime
• http://www.questone.com/html/software_fr.html
• http://www.vanguardsw.com/dpbro/dpbro1.htm
 References and Links
1. A, Shirani, M. Aiken, J. Paolillo, “Group Decision Support Systems and
incentive structures”, Information & Management 33, 1998, pp.231-240.
2. K. Chun, H. Park, “Examining the conflicting results of GDSS
research”, Information & Management 33, 1998, pp.313-325.
3. B. Daily, A. Whatley, S. Ash, R. Steiner, “The effects of a group decision
support system on culturally diverse and culturally homogeneous group
decision making”, Information & Management 30, 1996, pp.281-289.
4. GDSS-Group Decision Support Systems, from
http://asgard.kent.edu/collabwork/, Lepore, Veronica C., Distributed
Systems, Professor Getschmann, May 1998
5. http://www.dssresources.com/
6. http://ksi.cpsc.ucalgary.ca/courses/547-95/kooy/gdss.html
7. http://garnet.acns.fsu.edu/~ekarahan/ch11/
8. New Directions for GDSS
9. http://www.iem.lut.fi/Tuta/tutkimus/gdss/gdss.htm
10. http://www.ventana.com/services_meetingroom.html
 References and Links
11. http://infolab.kub.nl/eurogdss/ - EuroGDSS - The Association of
European Operational Research Societies
12. http://hsb.baylor.edu/ramsower/ais.ac.96/papers/hiltz.htm
13. http://www.umsl.edu/~sauter/DSS/book/gdss.html
14. http://www.december.com/cmc/mag/1997/jan/ferapp.html -
CMC Magazine, January 1997
15. CMI Facilities - Center for the Management of Information Fac
ilities
16. http://hsb.baylor.edu/ramsower/acis/papers/ackerman.htm -
Contrasting GDSS's and GSS's in the context of strategic
change - implications for facilitation
17. http://www.phrontis.com/ Group Explorer