Job Requirements:

Respond to all customer queries in a timely and comprehensive manner to ensure

customer satisfaction.
Deliver to the Employees, Customer and Shareholder metrics as per goals.
Highlight issues through feedback and recommend changes in workflows,
procedures, service levels, based on customer demands to meet their needs and
ensure quality service is given at all times.
Adherence to quality and compliance guidelines.
Support any new initiatives in the directorate.
Balance customer interests with the interests of American Express.
Communicates effectively, oral and written to identify and document necessary
information
Shift time 7:30am to 4:00pm.

Qualification:

Graduate
Analytical mind & attention to detail.
High level of Customer sensitivity, commitment & service orientation.
Amex product knowledge desirable.
High result orientation.
Ability to take independent decision & meet stringent deadlines.

4/21/16

AXP Internal

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