Benjamin Migliuri, C.H.I.

A
520 W. Cascade Way | Spokane, Washington, 99208 | C: 509.863.6701 | E:
Benjaminmigliuri@gmail.com

February 7, 2016
Northern Quest Resort and Casino
Human Resources
100 N Hayford Rd, Airway Heights, WA 99001
Dear Ms. Sandra Meshell
I am interested in the front desk position that is advertised on your website. I believe that my past
experience and great costumer service skills are ideal for this position. I am the definition of a
people pleaser and will go to great lengths to make sure people are taken care of which lines up
well with the core values of your company.
Currently, I am a PBX operator at the Davenport Grand Hotel and a student at Washington State
University, in my final year pursuing a major in Hospitality Business Management. During my
years at Washington State University, I displayed both academic excellence as a member of two
honor societies, while also focusing on building a greater student community. While on the
Pullman campus I held two executive leadership positions, Vice President of Professional
Activities for my fraternity as well as the Treasurer for a student committee.
As part of my duties for my fraternity, I contacted businesses throughout the state of Washington
to schedule company tours for the student members, and made sure the tours went smoothly.
As the Treasurer of the student body committee for two consecutive years, I gained experience
putting on campus wide community events for over fifty people. These events included a dance,
a play, an annual poetry night and nationally known public speakers. For these events I made
sure the correct paperwork was completed. I was also in charge of purchasing the needed
materials. At the end of each semester it was my duty to balance the budget and at the end of
each semester, each line item was well under budget while the group also raised over $1000.
Thank you for your time and consideration. Enclosed is my resume which details my skills and
past working experience. I will contact you in two weeks regarding the opening.
Sincerely,
Benjamin Migliuri
520 W. Cascade Way
Spokane, WA 99208
509.863.6701
Benjaminmigliuri@gmail.com

administering programs

planning
agendas/meetings

updating files

advising people

planning organizational
needs

setting up demonstrations

analyzing data

predicting futures

sketching charts or
diagrams

assembling apparatus

rehabilitating people

writing reports

auditing financial reports

organizing tasks

writing for publication

budgeting expenses

prioritizing work

expressing feelings

calculating numerical data

creating new ideas

checking for accuracy

finding information

meeting people

classifying records

handling complaints

evaluating programs

coaching individuals

handling detail work

editing work

collecting money

imagining new solutions

tolerating interruptions

compiling statistics

interpreting languages

confronting other people inventing new ideas

dispensing information

constructing buildings

proposing ideas

adapting new procedures

coping with deadlines

investigating problems

negotiating/arbitrating conflicts

promoting events

locating missing information

speaking to the public

raising funds

dramatizing ideas

writing letters/papers/proposals

questioning others

estimating physical space

reading volumes of material

being thorough

organizing files

remembering information

coordinating
schedules/times

managing people

interviewing prospective employees running meetings

selling products

listening to others

supervising employees

teaching/instructing/training
individuals

relating to the public

enduring long hours

inspecting physical objects

entertaining people

displaying artistic ideas

distributing products

deciding uses of money

managing an
organization

delegating responsibility

measuring boundaries

serving individuals

mediating between people

counseling/consulting people

motivating others

persuading others

operating equipment

reporting information

summarizing information

supporting others

encouraging others

delegating responsibilities

determining a problem

defining a problem

comparing results

screening telephone calls

maintaining accurate
records

drafting reports

collaborating ideas

administering medication comprehending ideas

overseeing operations

motivating others

generating accounts

teaching/instructing/training
individuals

thinking in a logical
manner

making decisions

becoming actively involved

defining performance
standards

analyzing problems

recommending courses of
selling ideas
action

preparing written communications

expressing ideas orally to

conducting interviews
individuals or groups

performing numeric analysis

conducting meetings

setting priorities

setting work/committee goals

developing plans for

projects

gathering information

taking personal responsibility

thinking of creative ideas

providing discipline when

necessary

maintaining a high level of activity

enforcing rules and

regulations

meeting new people

resolving conflicts

developing a climate of enthusiasm, interacting with people at picking out important

teamwork, and cooperation
different levels
information
creating meaningful and challenging taking independent
work
action

skillfully applying
professional knowledge

maintaining emotional control under knowledge of concepts

stress
and principles

providing customers with

service

knowledge of
community/government affairs

Front Desk Agent

Ensures compliance with the Kalispel Tribe of Indians- Internal Controls, and Northern
Quest Resort and Casino Policies and Procedures.
Checking guest in and out of hotel using the hotels computer system.

Answering guest questions about the hotel and local area or inquiries pertaining to hotel
services; registration of guests; and shopping, dining, entertainment, and travel directions.
Balance bank at end of shift and notify Supervisors or Managers of any discrepancies
immediately.
Answer all telephones within three rings.
Works as a team with other associates to maintain the best service standards available.
Up Sell guest on Rooms, Service, and Amenities.
Comply with hotel safety and Loss Control Procedures.
Goes through all guest comps to ensure the billing is correct.
Balance all credit card transaction throughout the hotel
Have knowledge of all hotel emergency procedures.
Maintain four star/four diamond service standards.
Have knowledge of the Camas Club and its policies and procedures.
Fulfill any reasonable work requested by a Manager or Supervisor.

Greets, registers, and assigns rooms to guests.

Issues room keys and escort instructions to bellhop.

Keeps records of room availability and guests accounts.

Make and confirms Hotel, restaurant, transportation, or entertainment reservations, and

arrangements for tours

Posts charges such as room, food, liquor, or telephone, to ledger.

Provide exceptional service to customers and employees when performing job duties and
conduct oneself in a professional and businesslike manner to reflect Northern Quests high
standard of excellence.

Use proper interpersonal skills when dealing with customers and employees.

Share information with other departments to facilitate their successful performance.

Ensure guest confidentiality standards are followed.

Responsible for maintaining a consistent, regular good attendance record.

Ensure control/protection of company assets.

May be required to be a panelist for the Internal Review Hearings.

Duties, responsibilities, requirements and expectations pertaining to this job are subject to
change as needed.