ends tl Yo zo Jolaill caulls GLSiny: ely wiley S el dayall J] al Zl gall GY) Oy Baya - Bayl -ih pie pty ty pl Um dl S ple 1998/1944A Copyright C 1998 by : RICK BRINKMAN & RICK KIRSCHNER First Printing 1n the USA by : McGraw Hill Companies, Inc. 1221 Avenue of Americas, New York, NY 10020 All Copyrights for Arabic Translation reserved ey gt Sl ph jos! SUSU sil AS yl) SI Oy International Ideas Home Inc. 7705 W. 96" PL, Hickory Hills, IL 60457 USA ‘TEL : (708) 430 5587, FAX : (708) 430 5644 Distribution : Al-Mutaman Trading Est. P. O. Box 69786, Riyadh 11557, Saudi Arabia Riyadh Tel : 4646688, Fax : 4642919 Jeddah:6873547, Qaseem:3644815, Dammam:8264282,Makkah 5742532Dealing With People You Can’t Stand How to Bring Out the Best in People at Their Worst Dr. Rick Brinkman Dr. Rick Kirschner McGraw-Hill IDEAS HOMEohBd dab Cogll Gulill LT pe peed doll ad Qultl of OF pbdays Le plans ¥ oghll agen Jolastly Jolattl amues cand Vike yas WE caglaas Ob pttayd Whe Ciplany oh caylors qgbied Y eb OV tay pel dead Gy YG Gay Lise pgre Gye Ulyhay pgs dell abet ALS! «alll Wha Laub ust TALS Layee Ube Ul ppendtlr be yates pplead of Lila srgguall elyluall gas Cayots Letie ages Jolail LDU proldall Syros gle GSI fa relay ce etal Old hall Maggs lad! dusoll Jal ge Yapeaty wast OF elale quay i] ite UiSe faay dyads NGA de pedal Teel) olf utils log! out $3] Taua ee Ty yey pM pane LS gd Lay Cagllall BM Gyo GUL Satie dads cule’ 131) dy glbat! V3] Aiba! 6, alll p40 Aagllall Igotly ellLast lb TELiL! 9a, SPAMS. 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