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  • Spiekhout C15-Ap-C

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    Caller 2 reported hives and throat swelling and needs immediate medical attention, so their call would be handled first. Caller 3 was a physician calling about a patient, so their call would be the second priority. Caller 4 wanted a routine physical exam, so their call would be third in line. Caller 1 had a question about side effects of a new drug and their call would be fourth priority since it was not urgent.

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    Caller 2 reported hives and throat swelling and needs immediate medical attention, so their call would be handled first. Caller 3 was a physician calling about a patient, so their call would be the second priority. Caller 4 wanted a routine physical exam, so their call would be third in line. Caller 1 had a question about side effects of a new drug and their call would be fourth priority since it was not urgent.

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    17 views1 page

    Spiekhout C15-Ap-C

    Uploaded by

    api-309177000
    Caller 2 reported hives and throat swelling and needs immediate medical attention, so their call would be handled first. Caller 3 was a physician calling about a patient, so their call would be the second priority. Caller 4 wanted a routine physical exam, so their call would be third in line. Caller 1 had a question about side effects of a new drug and their call would be fourth priority since it was not urgent.

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    © All Rights Reserved
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    of 1

    Triaging Telephone Calls

    QuestionsCaller 1 is interested in a new drug that she saw advertised and wants to ask the
    doctor about its side effects.
    Caller 2 is breaking out in hives and his throat is swelling.
    Caller 3 is a physician who wants to speak with your physician about a patient.
    Caller 4 would like to schedule an appointment for a routine physical exam.
    Rank and Answers1st is Caller 2. I would handle this call first because this patient needs to see an
    emergency doctor right away due to the throat swelling.
    2nd is Caller 3. The physician wants to talk about a patient and it could be an
    important. If the physician were unavailable, I would ask if I could take a message.
    3rd is Caller 4. The patient is always a priority. I would ask if I could put the caller on
    hold for a few minutes, and then set up an appointment for him or her.
    4th is Caller 1. I would ask for the patients name and number for the Dr. to call her
    back. If I had other calls ahead that were more important, I would put her on hold.

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