Name

Position
Area
No.

Bobby samosir
DT Engineer
Batam

[#] Activity
Reference

Analyst

VIP Complaint

ETC

Detail Activity
Analyst
DT Cluster
Customer handling
Reporting
Total Score [%]

Weight [%]

Deliverable
[%]

40

36

20

Date
1-Mar-16
2-Mar-16
3-Mar-16
4-Mar-16
5-Mar-16
6-Mar-16
7-Mar-16
8-Mar-16
9-Mar-16
10-Mar-16
11-Mar-16
12-Mar-16
13-Mar-16
14-Mar-16
15-Mar-16
16-Mar-16
17-Mar-16
18-Mar-16
19-Mar-16
20-Mar-16
21-Mar-16
22-Mar-16
23-Mar-16
24-Mar-16
25-Mar-16
26-Mar-16
27-Mar-16
28-Mar-16
29-Mar-16
30-Mar-16
31-Mar-16

Item Score

# Day
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31

20
92%
92%

Detail Activity
standby
standby
Improve Badspot Mini Cluster 2
Visit VIP Complain Mr.Akbar
standby
standby
standby
Support Engineer & Mini Cluster Reporting
standby
Visit VIP Complaint handled from SOC helpdesk
VIP Complain LemanCell ( Newtwon )
standby
standby
Visit New Site 3G Engku Putri with CNI Team (Audit Site and DT sorrounding),
Visit New Site 3G Engku Putri with CNI Team (Audit Site and DT sorrounding)
VIP complain RSOM Batam (Pak Toddy) at Dealer Prima
DT Graha pena problem And Test call experience on Site
Coordination with Customer Fransisca For Visit location , and Quick respon and giving solution for Her Complain
standby
standby
Live trace call with core team 3G Graha pena Batam issue ( Can not make call on site ) Vip Complai RO Muhajir
VIP Complain from pak toddy (RSOM) at Panbill Mall Area, 2. .Handling RO Muhajir complain
VIP Complaint Handled from SOC Helpdesk
Complain of WhatssApp (Kepri Group) in Lagenda jl Hang Kesturi , Test Call to Mr.Parmantbk
Speedtest in Kerpri mall
standby
standby
Visit VIP Complaint Mr.Herbert in Sukajadi
Complain of WhatssApp (Kepri Group) in Lagenda jl Hang Kesturi
standby
standby

Weighting [%]

Score

Service Deliver Score

70%

64,4 % x 92 [%]

Team Availability Score

30%

30% x 100 [%]

Total Score

A= 90% - 100%;
B= 80% - <90%;
C= 60% - <80%;
D= <60%

Start Time
08.00
08.00
08.00
08.00
08.00
08.00
08.00
08.00
08.00
08.00
08.00
8.00
08.00
08.00
08.00
08.00
08.00
08.00
08.00
08.00
08.00
08.00
08.00
08.00
08.00
08.00
08.00
08.00
08.00
08.00
08.00

94,4 [%]

Full payment/no penalty

penalty 1% - <2%
penalty 2% - <5%
penalty 5% 10%
Junior Optim
(Barlian CK)

36

20
100

Score

Remarks

PM
(Hendra Syailendra)

Manager/User Huawei

End Time
17.00
17.00
17.00
17.00
17.00
17.00
17.00
17.00
17.00
17.00
17.00
17.00
17.00
17.00
17.00
17.00
17.00
17.00
17.00
17.00
17.00
17.00
17.00
17.00
17.00
17.00
17.00
17.00
17.00
17.00
17.00

Duration [hour]
9
9
9
9
9
9
9
0
0
9
9
9
9
9
0
0
9
9
9
9
9
0
9
9
9
9
9
9
9
0
0

% Days Service
available Score

100 [%]

Remarks