123 GIS Lane, Suite 45

Charlotte, NC 28216
23 January 2016
Jane Unhappy
Manager, Planning Operations
34 Complainer Alley
Charlotte, NC 28225
Dear Jane Unhappy:
As the operations manager of GIS Incorporated, I wish to extend my sincerest
apologies regarding the poor reception of a recent analysis that my company has
submitted to your organization.
We take all complaints very seriously, as client satisfaction is our primary concern.
Because of the high priority nature of this analysis, I will take personal responsibility
of correcting this mistake. I will create a new analysis and submit it to your
department no later than the 5th of February.
I once again want to personally apologize for this situation; high quality of work is
the top responsibility of every employee at GIS Inc.

Sincerely,

Matthew Johnson
Operations Manager, GIS Inc.
Bigboss.mj@GIS.org
704-225-6845