QUESTIONNAIRE

NAME

: ___________________________________________

ADDRESS: ___________________________________________
AGE
a) Below 25 years

b) 25 to 40

c) 40 to 55

d) Above 55 years

OCCUPATION
a)Business

b)Professional

c)Service

d)Student

e) Others

ANNUAL INCOME
a)Less than 1.5 Lakh
Lakh

b)1.5 Lakh to 3 Lakh

c)3 Lakh to 4.5 Lakh

d)above 5

1. Do you hold a saving account?

YES

NO

2. If yes, in which bank_____________________________________

3. Out of the above accounts which do you use most

frequently_____________________________

4. Apart from saving in a bank account where do you invest your money?
A) Land/Property
B) Capital markets (shares, mutual funds, etc.)
C) Jewelry
D) Others (please specify)

5. Do you get an ATM/debit card facility from your bank?

Yes______

No_____

6. How many times a week does you use your ATM/Debit Card?
a)Less than 2 time a week
time a week

b)2 to 4 times a week

c)More than 4

7.What is your most frequent point of interaction with the bank?

a)Visit Branch
b)ATM
c)Phone Banking
d)Drop Box
e)Internet Banking
8.Do you believe that Private/Foreign banks provide superior services than
nationalized banks?
Yes_____

No _______

9. Do you agree with the view that your money would be safer in a nationalized
bank rather than a foreign bank?
a) Strongly Agree
e) Strongly Disagree

b) Agree

c) Neither Agree nor Disagree

d) Disagree

10. Are you influenced by advertisements in your choice of bank?

Yes_______

No________

11. Do additional schemes/benefits (free insurance, free debit card,

privileges/discounts on use of debit card, etc.) offered by banks have a bearing on
your decision when you open a saving bank account?
Yes_______

No________

12. What Charges Do You Pay Yearly Or Monthly?

13. Does Your Bank Provide You Global VISA DEBIT CARD?
Yes_______

No________

14. Does your bank providing one point contact of Relationship officer for all your
investments?
Yes_______

No________

15.Does your bank provide Active Money facility for your salary account ?
Yes_______

No________

16. What percent of interest do you get on your savings account?

a)<5%

b) >5%

c) 0%

17. What are different types of accounts your bank is providing under your salary
account?
a) Family savings account b) junior account
Grand account

c) silk account for women

d)

18. How much time do your bank takes to add a beneficiary to your salary account?
a)24 hrs.

b) 48 hrs.

c) more than 3 days

19. In case of loss of debit card/credit card what charges do your bank charging?

20. Does your bank providing all your investments view under one window app?
Yes_______

No________

21. Do you satisfied with the services and products of your bank?
Yes_______

No________

22. Have you ever invested in Kotak Mahindra Bank? If yes what is your investment?
a) Life Insurance

b) Mutual Funds

c) Securities

d) any other