ISM- INTERVIEW ASSIGNMENT QUESTIONS

Student Name:
Printed Name of Person
Interviewed:
Role of Individual:

Place of Business:

Neha Grover

6th

Claire Rollen
___Mentor __Other Professional #1
Bay Area Dermatology

Phone Number:

12 Professional Park Dr.

Webster, TX 77598
281-332-8571

Date of Interview:

4/14/16

Business Address:

Period:

_x__Other Professional #2

Type of Interview: __x_ In Person ___ Telephone* ___Email*

*Documentation Required (Attach E-mail to Interview Verification Page)

1. For someone working in your field, please describe the fantasies versus realities of the job.
(fantasy vs. reality)
A fantasy is having no complications and patients showing up on time and everything working out well. A
reality is it is very busy and I am always having to make sure everything is running smoothly.
2. What is your current educational level? What continuing education and training are required?
(educational level and requirements)
High school diploma and whatever courses I have to complete required by the office.
3. Please describe the typical day to day activities of someone working in your field.
(day-to-day activities)
Calling patients and insurance companies constantly, getting prescriptions set up through the pharmacy,
and helping whenever I can.
4. How secure are you in your current position? What do you think is the future of your field?
(job security)
Fairly secure, most of my job is electronic so it is not impossible to replace me.
5. What is a typical (average or lowest to highest) salary of someone working in your field?
(salary)
Minimum wage to however much depending on your degree. You can get raises also after working for a
long period of time.
6. What potential for growth is there in your field?
Revised Fall 2013

(growth potential)
Plenty, you can always learn more and how to use technology to make you more appealing as a worker.
7. How many years have you worked in this field?
I have worked in this field for 1 year.
8. What is the most rewarding part of working in dermatology?
I manage most of the front desk business, so I always like when patients leave satisfied and are happy
with my work.
9. Was this your initial job goal?
Yes, I like being in a medical office setting.
10. Do you genuinely enjoy your job?

I do enjoy my job and the people I work with make it much better. I like seeing friendly faces
and being able to help others.
Summary:
Working in a medical office comes with a lot of stress considering that was a main concern for
both office staff I interviewed
Some office staff are more hands on with the patients and are in charge of documenting and
bringing the patients in, while others just work the front desk part and deal with the paperwork
side of the job
Technology is quickly advancing and can take many jobs
You must learn quickly with technology and other tasks in order to be successful in this job
because there are many medical office staff out there
You do not need much education, high school diploma or associates
Certain offices can require courses for all of their employees to take so they are comfortable with
office procedures and equipment
Starting rate is minimum wage and you must work very hard to get a raise and earn more than
that
Both were fairly new to this job
Working in a dermatology office requires patience and understanding because people are not
always comfortable with their appearance or temporary condition
It is important to be giving and a helpful person when being an office staff because it is your job
to help the patients and doctor
It is not the most secure job, but both enjoy it and the lifestyle
You get to learn a lot from the doctor in charge because they teach you more while they are
teaching their patients
Being a part of a medical office staff consists of making phone calls constantly with patients,
pharmacies, and insurance companies.

Revised Fall 2013