Service Key Performance Measures
ee
= Inventory & Product Availability
+ Stock-out percentage
* % of orders filled complete
* Order fill rate & weighted average fill rate
+ Average percent of items on backorder
= Item fill rate
* % of order items that the picking operations actually fills within a
given period of time.
= Product Damage
* Number of returns to total orders
= Value of returns to total sales
= Production / Warehousing Processing Time
* Min, max, average time to process orders
Service KPI (Contd.)
—————L == —st—
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