Thesis Compressed

Chapter 1
Introduction
Problem Statement
Concept
Goals
Approach
Chapter 4
1
1
2
2
Chapter 2
Research
History
Precedent Study 1
Precedent Study 2
Precedent Study 3
Questionnaires
Codes for Nevada
Sustainability
3-4
5-8
9-11
12-13
14-17
18
19-21
22
23
24
25
26-27
28-29
30
31
32
Chapter 5
Space Studies
Estimated Square Feet
Space Standards
33
34-40
Chapter 6
Planning
Adjacencies
Blocking Diagram of Space
Chapter 7
Final Summary
Bibliography
Chapter 3
Building and Site

Original Building
Site
Lake Tahoe
Demographics
Things To Do
Proximity
Transportation
Employee Organization
Hierarchy Chart
Job Descriptions
41-42
43-44
45
46
Chapter 1
Introduction
Introduction
Lake Tahoe is a booming vacation destination with about three million tourists each year. This is comparable to the numbers of visitors to Grand Canyon National Park (3.2 million) and Yellowstone National Park (2.7 million). The year-round resident population is 53,000 but total population can reach 300,000 on peak days. Lake Tahoe offers a variety of
outdoor activities such as swimming, hiking, camping, boating, fishing, kayaking, rafting, skiing, parasailing, and more. Tahoe is booming with history such as the story of Tahoe
Tessie, the friendly lake monster said to live in the water below Cave Rock. When the settlers came to the West, it was said that they befriended Tahoe Tessie.
More history to come out of the wild west is The Ponderosa Ranch, a theme park based on the popular 1960s television western show Bonanza which housed the prosperous
land, timber and livestock-rich Cartwright family. The amusement park operated in Incline Village, Nevada, from 1967 until 2004. Portions of the last five seasons of the TV series
and three TV movies were also filmed at that location. Since 2004, the theme park has been abandoned and in disarray. A developer has now bought this property to revitalize
the park and history that was once booming. Some of the original structures need maintenance.
It was estimated that 250,000 people visited the Ponderosa during its last April to September 2004 season. A hotel is being built to revive the site for new visitors. This hotel will
display a western motif to retain the sites originality. Bringing the Ponderosa back to life with a unique lodging experience, will restore some of Lake Tahoes vast history and
entertain a family-friendly atmosphere in the heart of the Wild West.
Problem Statement
To restore the Ponderosa Ranch to its original glory and give guests a unique place to stay as they experience the western ambiance.
Concept
In hopes of bringing the Ponderosa back to life, the contractor will be building a new hotel on vacant land at the original site. This location chosen is at the highway level on the
Ponderosa Ranch property. Off of a major road, Tahoe Boulevard, the hotel is only about 1700 feet from beautiful Lake Tahoe. In order to restore the Ponderosa Ranch, the new
hotel will offer families a unique, western experience while enjoying all of the outdoor activities that are offered around Northern Lake Tahoe. Based on the number of families
and tourists that visited The Ponderosa Ranch and North Lake Tahoe, the new hotel will offer 80 rooms with a variety of double queen rooms, king room and family suites.
Goals
The new developer has specified the following goals for building the new hotel:
To implement the history and theme of the Ponderosa Ranch into a new facility
Revitalize the property
Incorporate paths to the Ponderosa Ranch theme park
Encourage interaction of outdoor activities and the community of northern Lake Tahoe
Incorporate a space for tourist information and travel planning
Incorporate a main entrance ideal for buses and other transportation to pick up/drop off guests
Integrate a restaurant for comfortable dining
Meet ADA accessibility needs
Meet codes for building in Nevada
Enforce security measures for wild fires and wild animals in the area
Approach
Initialization
Problem Statement
Intent/Objective
Data Collection
History
Precedent Studies
oBasecamp Hotel- a similar hotel located in South Lake Tahoe
oParkside Inn- one of only 2 hotels located in Incline Village
o968 Park Hotel- rustic alpine hotel located in South Lake Tahoe
Interviews
oGeneral Managers from Basecamp Hotel and The Eldridge
Building Feasibility
Site Analysis
Blocking & Layering
Space Standards
Final Program
Chapter 2
Research
History
The Ponderosa Ranch was the fictional setting for Bonanza. According to the first episode (Mr. Henry Comstock) filmed after the pilot, it was a thousand square mile (640,000
acre) ranch on the North shores of Lake Tahoe, nestled high in the Sierra Nevada, with a large ranch house in the center. Ben Cartwright was said to have built the original,
smaller ranch house after moving from New Orleans with his pregnant third wife, Marie, and his two sons. One son, Adam, grew up as an architect/engineer and designed the
later expansive ranch house as shown on TV. The ranch house was a single level structure that had a facade second story. The inspiration for the name may have been the large
number of Ponderosa pines in the area or the original Latin meaning of large (root of the English word ponderous).
The idea for the theme park came about in 1965. Bill and Joyce Anderson owned a small horse ranch, which is located in about the same area as the fictional Ponderosa on the
burning map. According to the Andersons, tourists would regularly show up at their gates asking where the Ponderosa was. Recognizing opportunity, the Andersons contacted
NBC and Bonanza creator-producer David Dortort. They proposed turning their small ranch into a theme park. The cast agreed to promos being shot at the ranch site which
greatly stimulated revenue for the park.
The park opened to the public in 1967, complete with a scale replica of the Cartwright ranch house and barn similar to the ones seen on television. The original plan was to
open the set to tourists once filming had wrapped. However, shuttling cast and crew up to Incline Village on a weekly basis became costly. Consequently, only 15 episodes of
Bonanza were shot there. A majority of ranch-specific scenes were shot on a sound stage at Paramount Studios in Hollywood. Outdoor scenes were filmed on location at nearby
Big Bear Lake, Red Rock Canyon, Mojave, or eastern Kern County, California. However, Michael Landon, Lorne Greene, Dan Blocker, and David Canary often made appearances
at the ranch in costume to mingle with fans and sign autographs. Dan Blocker died in 1972, and NBC canceled the series the following year. David Canary, dressed in character
as Candy, made his last visit there in 2002 for a TV special. Mitch Vogel (Jamie Cartwright) appeared at the ranch for the Travel Channels TV Road Trip in 2002, in which he
pitched a behind-the-scenes look at the Ponderosa Ranch and Incline Village.
Copies of the Ponderosa Map, autographed by three of the Cartwrights, became souvenirs at the ranch for decades afterward, along with the famous tin cups. Episodes that
were filmed entirely or partly at the ranch are recognized at the end of the credits. These episodes are from the tenth season through the end of the series (196873).
Parking for visitors was at the highway level; only official vehicles, such as the parks Conestoga wagons, were allowed at the top of the ridge, where the park was located. A visit
to the park consisted of visitors riding up on the wagon, being robbed by outlaws, and then disembarking at the main house. Adjacent to the house were the graves of
Ben Cartwrights three wives, each of whom had given birth to one of the three (half) brothers. Graves of the Cartwrights and cook Hop Sing were later added, following the
deaths of Dan Blocker (1972), Victor Sen Yung (1980), Lorne Greene (1987), and Michael Landon (1991).
The house contained a less-than-realistic carved figure of Ben Cartwright sitting at his desk, and of Hop Sing working in the kitchen. The only parts of the house that actually existed were the living room, dining room, kitchen, and office. There were activities such as a haunted house, panning for gold, amusements based on old-time Wild West shows,
as well as concessions and souvenirs. Lunch included a Hoss Burger. Estimates are that more than three million of these were sold during the parks existence.
Only the front of the ranch house was ever shown on television because a highway ran directly to the right of the house. The ranch house was a single-story structure, although
from the outside it appeared to have a second story. Little Joes green corduroy jacket and Hoss brown suede vest were displayed hanging on a rack.
Near the main house were sculptures of the horses ridden by Lorne Greene, Dan Blocker and Michael Landon that visitors could have their pictures taken either on or alongside.
The park also had a church that could be reserved for weddings.
The ranch and park remained a popular seasonal attraction for decades after the network run of Bonanza ended, having outlived most of the series original cast. Business remained strong into the late 1990s. The land was purchased by a developer in 2004 and in September 2004 the Ponderosa was closed indefinitely. An article in the Reno Gazette-Journal on September 26, 2004 quoted co-owner Anderson [son of the original owner] as saying: This is the biggest year weve ever had, and estimated that 250,000
people visited the Ponderosa during its last April to September 2004 season. Royce Anderson, son of ranch founder Bill Anderson, said he decided to sell the ranch because
land values are so high. Now, the developer is revitalizing the theme park and building a hotel so guests can experience the entirety of Ponderosa once again.
Precedent Study- Basecamp Hotel

4143 Cedar Ave.
South Lake Tahoe, California, 96150, United States
Basecamp South Lake Tahoe is a boutique hotel built for exploring the incredible lakes, trails, and mountains in the Lake Tahoe Basin. It is a short 5 minute walk to the
lake and an even shorter 4 minute walk to the Heavenly Gondola. The hotel includes 74 stylish rooms designed for adventure and relaxation seekers equally, with the amenities
and style of a modern resort, but at more affordable motel prices. They accompany both indoor and outdoor meetings and events of all sizes, including: The Shed, the beer
garden, courtyard deck, mountain view deck, and airstream boardroom.
Founding Principles:
1. Distinctive personality thats built on hospitality and respect. Employees strive to make guests stay hassle-free so they can enjoy all of the great activities that
the lake has to offer
2. Help their guests become instant locals no other hotel knows more about places to explore than they do. Welcome anyone with an explorers spirit.
3. Cozy lobby is the heart of the hotel. Encourage guests to meet new people and share their stories.
4. Respect the environment and the local communities in which they operate. Basecamp is a green hotel. From the products and amenities they use through the
bank who made the project possible, they believe in protecting and preserving natural resources.
Amenities:
Rooftop hot-tub with views of the mountain & large 16-person hot tub
Multiple fire pits to share stories and roast smores
Breakfast to kick start the day
Intimate bar serving gourmet hot chocolate and local brews
Communal dinners to break bread with other explorers (Available December-March)
Bike Friendly: feature indoor areas to lock bikes and all the tools needed to fix bikes before hitting the roads and trails
Ski/Board Friendly: Places to lock and store your board outside your room so that you have more space to enjoy your room. Also have a bench for guests to wax and
adjust equipment before hitting the slopes.
Pet Friendly: Some pet friendly rooms
Green Credentials:
All new double paned windows and doors
All new insulation
New efficient heaters
Dual flush toilets
Opt-in laundry for towels
Reclaimed barn wood trim pieces

Design

Room Typicals
Total Rooms: 74
Room prices fluctuate based on the season. Rates go up during summer months and ski season. The following rates are the base prices during down season
(October 2015).
The King Balcony- $189

Balcony
32 flat screen TVs
Gear rack for storing/drying gear
Walk in shower
Original art by Wendy MacNaughton
Includes continental breakfast
Two Fulls- $161

32 flat screen TVs
Walk in shower
Four pet friendly w/$40 pet fee
The King- $170

32 flat screen TVs
Walk in shower
Five include gas fireplace
One pet friendly w/$40 pet fee
Two Queens- $179

Six offer private, spacious balcony
32 flat screen TVs
Walk in shower

Room Typicals
Mountain View Suite- $159-189
Queen & sofa bed
Microwave
Bathtub
32 flat screen TVs
Walk in shower
The Family Room- $189

2 queens & 2 twin loft bunks
Sleeps 6
32 flat screen TVs
Walk in shower
Organic teas & coffees in the rooms
The Great Indoors- $199

Balcony
Faux log fire
Picnic table
King bed
Indoor tent
Camping chairs
32 flat screen TVs
Walk in shower
Precedent Study- Parkside Inn

1003 Tahoe Boulevard (SR 28)
Incline Village, Nevada, 89451, United States
The Parkside Inn at Incline is a classic mountain lodge located on the north shore of Lake Tahoe; in the exclusive and quaint town of Incline Village, Nevada. There are
only two hotels located in Incline Village and Parkside Inn happens to be one of them, making their lodge very special. Only one and a half blocks from the Hyatt Regency Lake
Tahoe Resort and Casino and two blocks from the water.
Parkside Inn caters to families, couples, weddings and adventure-seeking adults. The hotel has been in business for over twenty-three years thanks to loyal guests. It is a
family-owned and operated business that takes pride in their mountain retreat. Their number one priority is creating a memorable and intimate experience while in Lake Tahoe.
Amenities:
Private Lake Beach Access
Complimentary Breakfast
Indoor Pool and Sauna
Oversized Rooms
European-Style Bedding
Memory Foam Mattress
Forest Setting
Daily Maid Service

Room Typicals
Total Rooms: 38
(October 2015).
Deluxe Single Room- $85-$98
1 king or queen bed
Spacious room, 350 sq. ft

Wood or simulated slate floors
Forest view
Sitting area and table

32-inch flat screen high-definition tv's with cable channels
Luxurious NOVAFORM therapeutic memory foam mattresses
Upgraded European-style bedding with Ralph Lauren comforters
Cozy Lake Tahoe mountain-lodge decor
Daily complimentary continental breakfast in cozy lounge with a burning

fireplace
Complimentary wireless internet access
In-room coffee service
Refrigerator
Iron and ironing board
Hotel bath products
Access to indoor pool and sauna (year-round)
Deluxe Guest Room- $110

2 full-size beds that are separated by privacy wall
Spacious room, 350 sq. ft

Wood or simulated slate floors
Forest view

32-inch flat screen high-definition tv's with cable channels

fireplace
Refrigerator
Hotel bath products
10

Room Typicals
Premium Guest Room- $110-$123
2 queen beds or 2 full size beds
Oversized room 400+, sq. ft

Wood floors
Forest view

32-inch flat screen high-definition tvs with cable channels

fireplace
Refrigerator
Hotel bath products
Premium Guest Room- $123

1 king bed
Oversized room 400+, sq. ft

Wood floors
Balconies with forest view

32-inch flat screen high-definition tvs with cable channels

fireplace
Refrigerator
Hotel bath products
11
Precedent Study- 968 Park Hotel

968 Park Avenue
South Lake Tahoe, California, 96150, United States
With local founders, 968 Park Hotel is centrally located at the foot of Heavenly Mountain, near the lakeshore and Stateline. The South Lake Tahoe boutique hotel is specifically designed for eco-friendly sustainability in vintage Tahoe style. Their motto is Get your alpine spirit on.
Guests are just a few minutes walk from the Heavenly Ski Village Gondola, Stateline casino nightlife, scenic Lake Tahoes shoreline and key shuttle stops. There are pool
cabanas, a hot tub, sauna and spa. 968 features an in-house CoffeePub, where guests and locals connect over craft coffees, microbrews, cocktails and select wines. Happy hours
occur daily with live acoustic music in the pub and out by the pool.
KEEP IT GREEN
Rustic alpine charm runs deep, with Douglas Fir lumber reclaimed from an old Nevada mine, recycled glass and blue denim insulation, plus zero-VOC paints, organic linens,
natural patinas throughout and native landscaping.
Amenities:
Indoor hot tub
Dry sauna, open year-round
Outdoor heated pool with cabanas, open seasonally
CoffeePub for gourmet coffee, wine tastings, live acoustic music, and more
Business services
Complimentary in-room Wi-Fi
Complimentary covered and outdoor parking
Pets welcome with special amentities like organic beds, water bowls, treats, exclusive specials and progressive policies
ADA-complient rooms with features liek roll-in showers, bathtub benches and grab rails, TTY kits, Braille signage, and wheelchair-accessible doors, sinks, peepholes and
closets
All Rooms Include:
Hand-made, reclaimed wood furnishings
Organic Linens and Sterling Sleep System mattresses
Elegant vessel sink with open spout faucet
42 flat-screen HDTV with premium channel line-up
Keurig coffeemaker
Complimentary Wi-Fi
12
Precedent Study- 968 Park Hotel

Room Typicals
Total Rooms: 58
(October 2015).
Standard Room- $139
Choice of 2 Double Beds or 1 Queen Bed
Eco-friendly bath amenities
Bachelorette Suite- $309

2 Double Beds Beds
Separate sitting area with 1 Sleeper Sofa
Outdoor Balcony
Honeymoon King Suite- $239

1 King Bed
Separate sitting area with 1 Sleeper Sofa
Outdoor Balcony
Deluxe Room- $159

Choice of 2 Queen Beds or 1 King Bed
13
Questionnaires
#1 Anthony Accamando, General Manager, Basecamp Hotel

What do you like/dislike about working at a boutique hotel? I always liked the unique feel of a boutique property. The design concepts are always planned to set the property
apart from a standard hotel/motel. Often the unique design concepts are too expensive for a larger chain to handle. I guess my answer would be the unique feel of the image
that you intend to sell.
What positions are needed to run a boutique hotel? How many employees? Nothing special about staffing requirements. It all depends on budget and demand. Same general departments need to be handled as would be in any hotel: front desk, front office/executive, group sales/catering, housekeeping, HR, F&B, accounting.
What area/position do you wish you had more employees in? Haha. Great question, easy answer... All of them. If tightly budgeted, staff hours are always on your radar. Nevertheless, the general staffing needs always seem to be in Housekeeping and Front desk (if you ask me, the two toughest/most demanding positions, that always seem to have
the lowest pay. Go figure.) Its always different depending on the size and budget of the hotel. You NEVER have enough money to staff all of the positions you need. Thats why
the team you create at your property is always the most important piece of the puzzle. Everyone has to work together to create a unique (positive) experience for your guests.
*Theres no, thats not my job in the success of a small/boutique property. Its all about the staff you build to represent your image.
What positions need offices/private spaces? No one really needs, its just a matter of how productive you would expect someone to be. Human Resources usually likes a private space to discuss confidential matters. General Manager and executive staff, for confidential meetings and private discussions. Accounting, because no one wants accountants to deal with guests. Those are the three that I would like to have interactions with guests.
How many people are working at the hotel at one time? That would all depend on seasonality and budgeting requirements. Theres always one front desk (night audit) staff
member and usually at least one housekeeper. It would all depend on the size of your property and, as usual, budgeting commitments.
When are the busiest times of the day/week/year? That would depend on where your property is located (i.e. resort town, downtown convention center, city, rural, etc...). But
at Basecamp SLT the busiest times of the week are Friday and Saturday. And any holiday. I know that sounds like another generic answer, but as they are so close to Sacramento,
the Bay, Carson city and Reno, most of the traffic is a weekend crowd. Busiest holidays, as in any resort, Christmas, MLK, Presidents, 4th of July, and Labor day.
How does your booking process work? Over the phone/online? Both, but mostly on-line. There are always many On Line booking agents to consider, and it all depends on
how you would like to market yourself. There are many ways to drive business.
What role(s) does the front desk serve? First interaction with guest upon arrival. Very important to set the guest up for success. Greet upon entering, check into correct (clean)
room type, answer any general question or find the answer, guest incidents/concerns during stay, check out and collection of payment. Extremely important position at any
property, especially a unique boutique hotel...and reservations, lobby maintenance, parking enforcement, concierge (if one is not staffed), general guest go-to.
14
How are the public areas more intimate in a boutique setting? The welcoming environment that your staff and interior design of the lobby create. Thats the only difference.
Any hotel can be welcoming, inviting and intimate. Its all a matter of staffing and how well they are trained to be customer oriented. Nothing special about boutique, its just a
trendy way of saying less amenities.
How do your guests connect with the location/community? Desk staff suggestions or personal google searches.
Do you have employee lockers/locker room? No
Are there any struggles of working at a hotel in a location like Lake Tahoe, specifically? Yes. Staffing. South Lake Tahoe (not sure about the rest of the lake) has one of the
worst, least educated, least committed staffing pools I have ever experienced (and thats coming from management of properties for Vail in Colorado, properties in Idaho,
Virginia, West Virginia and Wyoming). That was always my main concern in California. Are any of these kids going to show up today, and if they do will they perform? Staffing is
always a concern, especially in a boutique property, as your entire image/success is based upon the unique guest experience that you have tried to create.
Any rules/codes of running a hotel specific to the area? Not really. But the one rule that you always want to try your best to live by: You actually want to put your employee satisfaction before customer satisfaction. Because if your employee is happy with their position/responsibilities, they are then able to help the customer and vice versa Its a great
idea, but always difficult to execute.
#2 Amanda Johnson, General Manager, Basecamp Hotel

What do you like/dislike about working at a boutique hotel? I HAVE OPENED A HANDFUL OF LUXURY BOUTIQUE HOTELS OVER THE COURSE OF THE LAST FEW YEARS.
BOUTIQUE PROPERTIES ARE GREAT BECAUSE THEY HAVE UNIQUE PERSONALITIES THAT ALLOW FOR A GREAT DEAL OF CREATIVITY AND A MORE INTERESTING/
SPECIAL GUEST EXPERIENCE THAN THE AVERAGE HOTEL. THEY TEND TO BE A BIT MORE FUN, BUT ALSO MORE WORK BECAUSE THEY ARE SMALLER OPERATIONS
WHERE JOB DESCRIPTIONS TEND TO BE VERY BROAD.
What positions are needed to run a boutique hotel? How many employees? BASECAMP OPENED AS A 50 ROOM HOTEL WITH LESS THAN 20 EMPLOYEES. WE HAVE
GROWN TO A 74 ROOM HOTEL WITH MEETING SPACES AND A FOOD & BEVERAGE OUTLET IN THE LAST YEAR, SO WE ARE NOW AT 30-35 EMPLOYEES. THE POSITIONS WE CURRENTLY HAVE ARE: GENERAL MANAGER, FOOD & BEVERAGE MANAGER, CHEF, BARTENDER, COOK, FRONT OFFICE SUPERVISOR, FRONT DESK HOST,
EXECUTIVE HOUSEKEEPER, LAUNDRY ATTENDANT, ROOM ATTENDANT, HOUSEMAN, PART TIME MAINTENANCE/ENGINEER.
What area/position do you wish you had more employees in? WE NEED MORE SUPERVISORY ROLES TO SUPPORT THE MANAGERS WHO ALSO FUNCTION AS HUMAN
RESOURCES AND ACCOUNTING. IN GENERAL, THE MANAGERS ARE OFTEN TOO OVERBURDENED
What positions need offices/private spaces? WE HAVE ONE ADMINISTRATION OFFICE SHARED BY ME AND THE FRONT OFFICE SUPERVISOR AND ONE F&B OFFICE
SHARED BY THE F&B MANAGER AND THE CHEF.
How many people are working at the hotel at one time? IN HIGH SEASON THE MOST WE WOULD HAVE IS APPROX. 15. IN LOW SEASON, 6 OR 7.
15
When are the busiest times of the day/week/year? SKI SEASON AND SUMMER ARE HIGH SEASON, SPRING AND FALL ARE SHOULDER SEASONS. FRIDAYS AND SATURDAYS ARE CONSIDERED WEEKEND AND HAVE THE HIGHEST RATES. SATURDAYS ARE ALWAYS BUSY, REGARDLESS OF THE TIME OF YEAR.
How does your booking process work? Over the phone/online? PHONE, ONLINE, PRIMARILY VIA A 2-WAY CONNECTION WITH THE OTAS (IE: SITEMINDER)
What role(s) does the front desk serve? BASICALLY A LITTLE OF EVERYTHING. THEY CHECK PEOPLE IN/OUT, RESOLVE GUEST ISSUES, MAKE RESERVATIONS, FUNCTION
AS CONCIERGE, MAN OUR SMALL LOBBY BAR SERVING BEER AND WINE, CLEAN THE LOBBY, ASSIST GUESTS WITH MAINTENANCE ISSUES AFTER HOURS. THEY ARE
VERY BUSY PEOPLE AND MUST BE ABLE TO MULTI-TASK WITH A SMILE!
How are the public areas more intimate in a boutique setting? OUR PUBLIC SPACES ARE DESIGNED WITH THE GUESTS COMFORT IN MIND. WE WANT THEM TO COME
DOWN TO THE LOBBY TO HANG OUT, GRAB A BEER, WATCH TV, ETC. WE WANT TO HEAR ABOUT THEIR ADVENTURES IN TAHOE!
How do your guests connect with the location/community? THAT IS THE DNA OF THE BASECAMP BRAND. WE ARE THE LOCAL EXPERTS AND WE WANT OUR GUESTS TO
FEEL LIKE LOCALS WHILE THEY ARE HERE. OUR STAFF AND GUESTS ARE VERY ACTIVE (HIKING, BIKING, ROCK CLIMBING, ETC) AND WE ENCOURAGE THEM TO GET
OUT AND EXPLORE!
Do you have employee lockers/locker room? UNFORTUNATELY, NO.
Are there any struggles of working at a hotel in a location like Lake Tahoe, specifically? ITS VERY SEASONAL, SO YOU HAVE TO BE PREPARED FOR VERY LOW OCCUPANCY
IN THE FALL AND SPRING. THE SEASONALITY ALSO EFFECTS STAFFING AS IT IS NOT POSSIBLE TO GIVE PEOPLE FULL HOURS YEAR ROUND, WHICH MAKES RECRUITING QUALITY STAFF VERY CHALLENGING. THERE IS A VERY HIGH TURNOVER RATE IN GENERAL DUE TO THE TRANSIENT QUALITY OF THE COMMUNITY.
Any rules/codes of running a hotel specific to the area? AGAIN, PREPARING FOR THE SEASONAL NATURE AND SLOW TIMES IS KEY. BEYOND THAT, ITS IMPORTANT TO
KNOW THE RULES OF THE LOCAL GOVERNING BODIES (THE TRPA IS A BIG ONE, FOR EXAMPLE) AND ANY SPECIFIC FEES LIKE CITY TAXES AND DISTRICT FEES.
#3 Nancy Longhurst, General Manager, The Eldridge/The Oread Hotel

What do you like/dislike about working at a boutique hotel? Lots of personal interaction with our guests!
What positions are needed to run a boutique hotel? How many employees? Desk clerks, housekeeping, front desk manager, general manager, maintenance, chef and cooks,
restaurant managers, servers, bussers , bartenders, catering department.
What area/position do you wish you had more employees in? Restaurant
What positions need offices/private spaces? 4
How many people are working at the hotel at one time? 35
16
When are the busiest times of the day/week/year? Weekends, big KU sporting events, KU and Greek parents weekends
How does your booking process work? Over the phone/online? We take reservations over the phone and through our online reservations system
What role(s) does the front desk serve? Greeting/concierge/checking in the guest/overall guest satisfaction
Are the public areas more intimate in a boutique setting? I do think so. Especially at the Eldridge
How do your guests connect with the location/community? Since we are downtown, all they have to do is walk out the door and feel a part of the community! We also ask
them at check in what we can help them with as far as what there is to do in Lawrence.
Do you have employee lockers/locker room? Yes, we do.
Summary:
Through these questionnaires, I learned a lot about the needs of employees in a boutique hotel. I learned that in a smaller environment, job titles or roles can be combined and one person can perform more than one job assignment. However, they cant be too broad or managers are overwhelmed. The most important positions to fill in a
boutique-sized hotel are: general manager, food and beverage manager, chef and kitchen staff, bartenders, front office/desk manager, maintenance and housekeeping. There
will be more than one employee for position such as kitchen staff, bartenders, front desk clerk, and housekeepers. In a hotel with eighty guest rooms, there will be around twenty to twenty-five employees with ten or less present at any given time. Employees happiness comes before that of the guests so that employees will be motivated to work at
their best. This means that employee spaces, such as locker rooms, are important to make the employee feel comfortable and safe at their workplace. The managers at Basecamp Hotel mentioned that they dont have employee lockers, unfortunately, so this is something that is needed. A designer must always design humanely; I plan on including twenty lockers in the hotel for the employees personal belongings.
Because boutique hotels have such a unique design and intimate atmosphere, welcoming employees that are trained to be customer oriented are a must. Staffing these
dependable, quality people in the California/Nevada area can be tricky because of a transient staffing pool and seasonality. It is not possible to give people full hours year
round. Before my research, I hadnt thought about how the community could affect staffing. With most of the population in Lake Tahoe being seasonal, filling reliable staffing
needs will be tough.
Employees need to be familiar with the area in order to involve the guests during their stay. I think it would be unwise to staff students for managerial or front desk positions with major interaction with guests as young adults might not be as familiar with the area as an older resident. Tourism is a major factor of Lake Tahoe, especially for the
Ponderosa Ranch as it draws in fans of the Bonanza and employees need to be equipped to guide guests on vacation.
17
Codes for Nevada

Code Type
Code Model
2012 International Building Code

2012 International Residential Code
2012 International Existing Building Code
2009 International Energy Conservation Code
2012 International Fuel Gas Code
2012 International Green Construction Code
2012 International Mechanical Code
2012 International Wildland Urban Interface Code
2012 International Swimming Pool and Spa Code
2012 Uniform Plumbing Code
2012 Uniform Mechanical Code
2011 National Electric Code
2010 ADA Standards for Accessible Design
IBC (Chapters 2 through 35 and Appendices C, E & I)

IRC (Chapters 2 through 44 and Appendices A, B, C, G, H, J, K, & L)
IEBC (Chapters 2 through 16 and Appendices)
IECC
IFGC (Chapters 2 through 8 and Appendix A)
IGCC (Chapters 2 through 12)
IMC (Chapters 2 through 15)
IWUIC (Chapter 5)
ISPSC (Chapters 2 through 11)
UPC (Chapters 2 through 17 and Appendices A, B, D, E, F, I and L)
UMC (Chapters 2 through 17 and appendices A, B and C)
NEC National Fire Protection Association (NFPA) 54 and 58
Title III regulations at 28 CFR part 36, subpart D
and; 2004 ADAAG at 36 CFR part 1191, appendices B and D
2011 Northern Nevada Energy Code Amendments by the NNICC

2012 Northern Nevada Code Amendments by the NNICC
2012 Northern Nevada Fire Amendments to the following
2012 International Fire Code
2012 International Wildland Urban Interface Code
IWUIC (Chapter 5)
18
Sustainability
Staff:
1. Create a green team at your hotel with the goal of continual improvement and scheduled re-evaluation and reporting.
2. Create an incentive program to encourage your staff to participate in and improve upon environmentally friendly practices.
3. Educate your staff to:
4. Turn off lights and turn down heating/air conditioning in unoccupied rooms or employee-only areas
5. Close/open drapes to reduce the need for heating/air conditioning
6. Continually check for and respond to leaking faucets and toilets
7. Continually check for and power down unused hotel equipment (i.e., kitchen exhaust fans) that have been left running
8. Report opportunities to reduce resource consumption
Recycling:
1. Provide guestroom recycle baskets for newspaper, white paper, glass, aluminum, cardboard, and plastic.
2. Provide recycling bins both in public areas, in the kitchen, and in the back office (including one at each desk) to make recycling as easy as possible.
Building Maintenance:
1. Include filter changes, refrigerator coil cleaning, thermostat calibration, water leak checks, and damper adjustments in your ongoing maintenance plan.
2. Monitor, record and post rates of energy and water use. Make repairs or replace equipment when usage changes indicate problems.
Food Services:
1. If the hotel has a restaurant, consider transitioning it into a Certified Green Restaurant or other certification program. Buy organic, locally-grown food and/or plant an
organic garden to provide fresh produce for your guests. Quick water and/or energy savers:
2. Check the flow rate of the pre-rinse spray valve. Switching to a valve using 1.6 gpm of water or less costs about $75 and can save (in water, sewage, and gas bills) up to
$1050/year. Also, consider installing an on-off foot pedal and training the dish washer to turn off the spray valve when not in use.
3. If the hot food holding cabinet is not insulated, switching to an insulated Energy Star cabinet can result in a quick pay back. Switching to an Energy Star Steam Cooker
can also pay for itself quickly.
4. Train kitchen employees to turn off ventilation hoods when the cooking appliances are off.
5. Insulate hot water pipes.
6. Donate leftover food to a local nonprofit organization and/or compost.
7.Provide reusable items such as cloth napkins, glass cups, ceramic dishes, etc. with all food and beverage services.
Gift Shop:
1. If the hotel has a gift shop, consider selling sustainable, fair trade products.
19
Sustainability
Water and Energy:
1.Conduct or schedule a water audit.

2. Start a linen (both towels and sheets) reuse program in all guest rooms. One example: Project Planet Program.
3. To reduce water use, consider rainwater harvesting and/or a grey water system.
4. Switch to drought resistant native plants in garden areas and switch to WaterSense Landscape Irrigation Controllers. Replace mowed landscaping with native ground
cover.
5. Install low-flow showerheads (.5 to 2 gpm) and sink aerators (.25 gpm to .5 gpm for hand and face washing and 2.2 gpm for dish washing).
6. Switch to low flow or dual flush toilets/urinals or install toilet-tank fill diverters. Also, stay on top of leakage from the toilet flappers (the #1 source of leaks - a leaking
or poorly fitting flapper can waste up to 200 gallons of water a day and may cost hundreds of dollars a year). Flappers typically start leaking within 1-2 years so
schedule regular checks for leaks. Add a sign to your public bathrooms letting people know how to report leaks.
7. To reduce operational costs, water and energy consider installing an ozone laundry system. Ozone washing increases textile life, reduces natural gas and energy costs,
faster fill rates, shorter wash cycles and even shorter drying times.
8. Switch to Mercury-Free Fluorescent/CFLs where appropriate and LED light bulbs in guestrooms, lobbies, and hallways. With fluorescent tube lamps, replacing
outdated models with newer models reduces energy use and improves light quality.
9. Use occupancy sensors and/or timers for areas of your hotel that are less frequently used such as hallways, outdoors areas, or public bathrooms.
10. If available, schedule an energy audit through your local energy provider or a local energy consultant.
11. Use an energy management system (EMS) to tie in air handling units, HVAC, and lighting to prevent conditioning space when it is not necessary.
12. Replace or modify HVAC heating and air conditioning units to increase energy efficiency. Consider using heat pumps or other geothermal technologies.
13. Replace exit signs with Energy Star exit signs (LED).
14. Conduct an audit of equipment that uses standby power. Plug equipment into smart meters so that they are powered down completely when turned off.
15. Use daylight exclusively in lobby, bar, and restaurant for as much of the day as possible. Consider installing Energy Star skylights if needed.
16. Purchase Energy Star appliances wherever possible (Energy Star for Hospitality provides detailed information about energy saving appliances and monitoring
sytems). Replace old washing machines with both water and energy conserving models.
17. If vending machines are used, learn about opportunities to reduce energy use.
18. Install window film to lower heating and cooling loads and reduce glare in guestrooms.
19. If the hotel has a pool and/or hot tub, install solar water heating system and use pool and hot tub covers when the pool area is closed.
20. For roofs, use recommended levels of insulation or radiant barriers. Consider switching to a green roof.
20
Sustainability
Purchases:
1. Create a green purchasing policy for cleaners, sanitizers, paints, pesticides, office supplies, etc. throughout the hotel.
2. Buy environmentally-friendly paper (copier, toilet paper, etc.):
With high post-consumer recycled content
Made without the use of toxic chemicals such as chlorine or mercury
Certified by the Forest Stewardship Council or guaranteed to contain no fiber from endangered forests
Lightweight
3. Minimize the amount of paper used for each guest and in the office (reduce paper size of invoices, etc.). Print with soy-based inks.
4. Buy office and guest amenity products that contain recycled material.
5. Buy organic, fair trade, cruelty-free guest amenity products whenever possible:
Bedding
Hair and body care
Coffee and tea
Guests and Guest Rooms:
1. Come up with creative ways to reward hotel guests for being green. Example: Crowne Plaza offers free meal vouchers to guests who generate electricity on the gym
bicycle.
2. Provide your guests with bicycles, walking maps, and information on public transportation.
3. Offer discounted rates to sustainable living/environmental organizations who would like stay at and/or hold meetings at your hotel.
4. Donate leftover guest amenities, old furniture, appliances and bath products to charities.
5. Provide glass cups and ceramic mugs (instead of plastic) for in-room beverages. Place cups and mugs upside down on paper doilies.
6. Whenever possible, buy food and guest amenities in bulk (use refillable hair and skin care dispensers).
21
Chapter 3
Building & Site
Original Building
About 60,000 S.F.
5 floors, 80 guest rooms
22
Site
North Lake Tahoe
1090 Tahoe Blvd.
Incline Village, Nevada, 89451, United States
23
Lake Tahoe
Second deepest lake in the U.S. with a depth of 1,645 ft
At its longest and widest, Lake Tahoe measures 22 miles by 12 miles
The shoreline circumference of the lake is 72 miles
The average surface elevation is 6,225 ft above sea level
Lake Tahoe is 2/3 in California and 1/3 in the state of Nevada
At alpine skiing elevations, the snowfall averages 600 inches per year
If you were to pour Lake Tahoe out onto an area the size of California, the water would still be 14 inches deep!
The amount of water in Lake Tahoe (39 trillion gallons) is enough to supply each person in the U.S. with 50 gallons of water per day for 5 years
24
Demographics
Incline Village population: 10,154
3 million tourists each year
Comparable to the numbers of visitors to Grand Canyon National Park (3.2 million) and Yellowstone National Park (2.7 million)
The year-round resident population is 53,000 but total population can reach 300,000 on peak days
It was estimated that 250,000 people visited the Ponderosa during its last April - September 2004 season
Incline Village cost of living is 98.90% higher than the U.S. average
Persons under 5 years, percent, 2010
Persons under 18 years, percent, 2010
Persons 65 years and over, percent, 2010
Female persons, percent, 2010
4.5%
17.2%
17.7%
48.2%
White alone, percent, 2010

Black or African American alone, percent, 2010
American Indian and Alaska Native alone, percent, 2010
Asian alone, percent, 2010
Native Hawaiian and Other Pacific Islander alone, percent, 2010
Two or More Races, percent, 2010
Hispanic or Latino, percent, 2010
White alone, not Hispanic or Latino, percent, 2010
86.9%
0.3%
0.3%
2.2%
0.1%
2.1%
17.8%
77.9%
Living in same house 1 year & over, percent, 2009-2013

Foreign born persons, percent, 2009-2013
Language other than English spoken at home, pct age 5+, 2009-2013
High school graduate or higher, percent of persons age 25+, 2009-2013
Bachelors degree or higher, percent of persons age 25+, 2009-2013
Veterans, 2009-2013
80.7%
13.7%
17.4%
93.0%
52.1%
800
Mean travel time to work (minutes), workers age 16+, 2009-2013

Housing units, 2010
Homeownership rate, 2009-2013
Housing units in multi-unit structures, percent, 2009-2013
Median value of owner-occupied housing units, 2009-2013
Households, 2009-2013
Persons per household, 2009-2013
Per capita money income in past 12 months, 2009-2013
Median household income, 2009-2013
Persons below poverty level, percent, 2009-2013
15.6
7,667
65.4%
16.1%
$694,500
3,715
2.23
$45,159
$69,908
9.9%
Land area in square miles, 2010

Persons per square mile, 2010
21.53
407.7
Notable Residents:
Athletes: pro golfers Annika Sorenstam and Lefty George Archer, baseballer Scott Erickson, and quarterbacks Aaron Rodgers and Trent Dilfer.
Musicians: David Coverdale, Sammy Davis Jr., Frank Sinatra, Cher, Liza Minelli, Alanis Morissette, Mike Love, James Hetfield.
Celebrities: Leonard Nimoy, Robin Williams, Bruce Willis, Demi Moore and Kevin Nealon.
Businessmen: Larry Ellison and Joe Francis.
25
Things to Do in Incline Village

Activities:
Bowl Incline
Fishing
Incline Village Recreation Center
Incline Cinema
Mt. Rose Highway Scenic Overlook
Beaches:
Burnt Cedar Beach & Pool
Ski Beach
Hidden Beach
Sand Harbor State Park & Beach
Picnicking
Trail
Boating
Swimming
Bar & Grille
Rentals
Lake Tahoe Shakespeare
Camping:
Cedar Glen Lodge
Sandy Creek Campground
Golf:
Incline Village Golf Courses:

Championship Course
Mountain Course
Hiking:
Tahoe Meadows
Flume Trail & Flume Trail Bike Rentals
Sand Harbor Overlook
Restaurants:
Austins Family Restaurant
Big Water Grille
Hacienda De La Sierra
Lakeside Beach Bar & Grill at the Hyatt Regency
Mofos Pizza
Tunnel Creek Cafe
Wildflower Cafe
Shopping:
Christmas Tree Shops
The Pines of Lake Tahoe
The Potlatch
Skiing:
Mt. Rose Ski Tahoe

Diamond Peak Ski Resort
Cross Country Skiing at Tahoe Meadows
Water Activities:
Kayaking
M.S. Dixie II/Tahoe Gal/Tahoe Queen Paddlewheeler Cruise
Paddleboarding
Parasailing
Watercraft Rentals
Woodwind II (sunset) Sailing Cruises
26
Things to Do in North Lake Tahoe

Alpine Meadows, CA
Alpine Meadows Ski Resort
Alpine Meadows Stable
Carnelian Bay, CA
Magic Carpet Golf & Arcade
Gar Woods Grill & Pier
Crystal Bay, NV
Fire Lookout Hiking
Casinos:
Crystal Bay Casino
Cal Neva
Tahoe Biltmore
Donner Summit, CA
Donner Lake
Hiking, biking, rock climbing, swimming
Donner Ski Ranch
Downhill or cross country skiing, sledding and tubing
Kings Beach, CA
Kings Beach Miniature Golf
Tahoe Paddle & Oar- kayak & paddle board rentals
Tahoe Bike & Ski
Restaurants:
Jasons Beachside Grille
Char Pit
Caliente
Northstar Resort, CA
Golf Course
Skiing
The Village at Northstar- shops & restaurants
Squaw Valley Ski Resort in Olympic Valley, CA

1960 Olympics Museum
Aerial Tram Rides
Cross Country Skiing
Climbing Wall
Dog Sledding
High Camp Pool & Hot Tub
Ice Skating
Skiing
Snow Tubing
Snowmobiling
Snowshoeing
The Village at Squaw Valley- shops & restaurants
Tahoe City, CA
Boatworks Mall
Granlibakken Resort Ski Area & Sledding
Olympic Bike Shop
Tahoe City Marina
Tahoe Daves Ski & Board Shop
Truckee River Rafting
Restaurants:
Blue Agave
Bridgetender Tavern & Grill
Hacienda Del Lago
Jakes On The Lake
River Ranch Lodge & Restaurant
Tahoe Vista, CA
North Tahoe Regional Park
Truckee, CA
Historic downtown shopping & restaurants
27
Proximity
Grocery, shopping and restaurants are just 1.5 miles from The Ponderosa Ranch site off of Tahoe Boulevard.
The Pines of Lake

Tahoe
Raleys grocery store
The Potlatch Jewelry
& Clothing
The Christmas Tree
Shops at Incline
Village.
Mofos Pizza
Hacienda De La
Sierra Mexican
Restaurant
The Wildflower Cafe
Incline Village Cinema
28
Proximity
Lake Tahoe Vacation Rentals across the street
Tunnel Creek Caf & Flume Trail Bikes next door
2 minutes to Christmas Tree Shops, The Pines of Lake Tahoe, Raleys Supermarket
5 minutes to Burnt Cedar beach & pool
5 minutes to Sand Harbor Beach State Recreation Area
25 minutes to Northstar Resort
25 minutes to Cave Rock
26 minutes to Tahoe City
28 minutes to Truckee, CA
35 minutes to South Lake Tahoe (Heavenly Valley Skiing & Casinos)
35 minutes to Squaw Valley, CA
40 minutes from Reno/Tahoe International Airport in Reno, NV
45 minutes to Donner Summit
55 minutes to Emerald Bay
2 hours 15 minutes to Sacramento, CA
29
Transportation
TART Tahoe Area Regional Transit
TART provides bus service along the north and west shores of North Lake Tahoe, HWY 89 from Tahoe City to Alpine Meadows, Squaw Valley and HWY 267 to
Northstar California and Truckee.
Reno - Tahoe Airport Shuttle
North Lake Tahoe Express provides shuttle service to and from Reno/Tahoe International Airport
Taxi Services
All-Star Taxi
Daves Taxi Tahoe
Elite Taxi
North Tahoe Checker Taxi
South Shore Taxi Cab
Tahoe Crown Taxi
Taxi Tahoe
Truckee River Taxi
Boat Rental
Action Water Sports

Camp Richardson Marina
High Sierra Water Ski School
Lake Tahoe Boat Rentals
Meeks Bay Resort & Marina
Obexers Boat Company
Ski Run Boat Co
SWA Watersports
Tahoe City Marina
TahoeJetBoats
Tahoe Keys Boat Rental
30
Chapter 4
Employee Hierarchy
General Manager
Front Office Manager
Sales & Catering Director
Valet Attendant
Banquet Captain
Night Audit
Food & Beverage Manager
Director of Marketing
Guest Services Manager
Housekeeping Department
Chef
Servers/Host
Front Desk Host
Housekeepers
Cook
Bar Staff
Gifts/Amenities
Room Service
Dishwasher
Maintenance Department
Laundry Attendant
31
Job Descriptions
General Manager: Main contact for owners and investors, and management staff. Responsible for contracting, accounting (budgeting and forecasting) and human resources
and often IT concerns for the property.
Front Office Manager: In charge of handling all line-staff complaints/concerns and scheduling, initial guest concerns and group bookings and inquires. Monitors room service.
Bell position, valet and night audit fall under front office supervision.
Valet Attendant: Provides valet parking and front door guest services such as carrying guests luggage.
Night Audit: Works at night at the reception and handle both the duties of the front desk and some of the accounting duties.
Sales and Catering Director: Handles lodging sales and all activities following the contracted sale (i.e- banquets, meeting rooms and set up, coffee/tea service, etc). Also billing
concerns, contracts, staffing for events, set up and break down of events, service, coordination with food & beverage staff, etc.
Banquet Captain: Manages and coordinates events
Food and Beverage Manager: Coordinates with the Sales and Catering Director. Manages servers, host, and bar staff.
Chef: Responsible for ordering food products and overseeing kitchen staff and dishwashers.
Director of Marketing: Handles all marketing campaigns for the property.
Guest Services manager: Oversees concierge and gifts/amenities.
Maintenance Department: Responsible for maintaining the property.
Housekeeping Department: Responsible for housekeeping, laundry and room service.
32
Chapter 5
Space Studies
Estimated Square Feet

LEVEL 1
LEVEL 2-5
USABLE SQUARE FEET:
12,000
SPACES
Lobby
Front Desk
Retail
Lounge
Public Restroom
Conference Room
Conference Room
Restaurant
Kitchen
Elevator Lobby
Elevators (3)
Stairwells (2)
Housekeeping
Fire Pump
Janitorial Closet
Electrical Room
Mechanical Room
Break/Locker Room
Employee Work Area
General Manager Office
Marketing Office
Food & Beverage Office
TV/Video Room
Luggage
Vending
Storage
Corridoor
ESTIMATED SQUARE FEET

745
360
94
575
246.5
650
650
1200
815
248
304
390
431
137.5
25
135
183.75
325
204
145
145
125
72
72
63
263.5
1,038
TOTAL ESTIMATED:
9642.25
USABLE SQUARE FEET:

SPACES
Guestrooms (20)
Queen Queen (8)
QQ Accessible (2)
King Suite Room (8)
Family Suite Accessible (2)
Elevator Lobby
Elevator (3)
Stairwells (2)
Housekeeping
Janitorial Closet
Electrical Room
Vending
Corridoor
TOTAL ESTIMATED:
12,000
ESTIMATED SQUARE FEET
2,700
788
3,152
1,644
248
304
390
191.25
84
135
63
1,038
10,737
33
Guest Rooms
Queen Queen Accessible
394 SF
2 Queen beds
Accessible bathroom with walk-in shower
Desk & office chair
Entertainment unit
Lounge chair
Nightstand
King Suite Room
394 SF
King bed
Vanity
Desk & office chair
Entertainment unit
Lounge chair, couch & coffee table
2 Nightstands
Closet
Queen Queen
337.5 SF
2 Queen beds
Vanity
Desk & office chair
Entertainment unit
Lounge chair
Nightstand
34
Guest Rooms
Family Suite Accessible
822 SF
2 Queen beds with nightstand & lounge chair
King bed with 2 nightstands
Conjoining rooms
Accessible bathroom with walk-in shower
Vanity
Second bathroom
Desk & office chair
2 Entertainment units
Family Room with lounge chair, couch & coffee table
Closet
35
Offices
General Manager Office
145 SF
Desk & office chair
Overhead storage cabinets
Coat closet
BBF/Lateral Files
Meeting space
Couch
Marketing Office
145 SF
Desk & office chair
Lateral Files
Meeting space
Food & Beverage Office
125 SF
Desk & office chair
Lateral Files
Small meeting space
36
Employee Space
Employee Work Area
204 SF
Work surface
3 Office chairs
3 Computers
Janitorial Closet
25 SF
Utility sink
Shelves
Housekeeping
Employee Break/Locker Room
325 SF
Accessible bathroom
Kitchenette with sink & microwave
Refrigerator
Vending
20 lockers
Banquette seating & table
191.25 SF
Laundry
Utility sink
Work surface
Cabinet storage
Cart storage
Luggage
72 SF
Shelves
Cart storage
37
Public Space
Front Desk
360 SF
Desk & attendants
Guest chairs
Computer
Local brochures & maps
Public Restrooms
246.5 SF
Mens/Womens
Accessible
2 Stalls
2 Sinks
Lounge
575 SF
Couches
Lounge chairs
Coffee table
Fireplace
Complimentary coffe/drink bar
Retail
94 SF
Shelves
Refrigerator display
38
Food Service
Restaurant
1,200 SF
Hostess stand
Tables & chairs
Bar with TV
Barstools
Entrance to kitchen
Kitchen
815 SF
2 Industrial sinks
2 Stacking ovens
2 Stove tops
Microwave
Warming surface
Warmer
Work surfaces
Food pick-up
Cold prep
Hot prep
Dishwashing station
Storage
Walk-in cooler
Refrigerator
39
Conference Rooms
Conference Room 1
650 SF
10-Person conference table & chairs
4-Person round table & chairs
2 Lounge chairs
Entertainment unit
Credenza
Presentation screen
Conference Room 2
650 SF
Two 10-person conference tables & chairs
2 Lounge chairs
2 Entertainment units
Presentation screen
40
Chapter 6
Planning
Adjacencies- First Floor
Fire
Pump
Restaurant
Conference
Maintenance
Elevators/
Lobby
Kitchen
Conference
Men/
Women
Restrooms
Key:
Essential Interaction
Desired Interaction
Convenient
Entrance/Egress
Visual & Acoustical Privacy
View Desired
View Required
Lounge
Lobby
Electrical
Storage
Housekeeping
Retail
Stairs
Janitorial
Luggage
TV
Stairs
Work Area
Front Desk
General
Manager
Break Room
Marketing
Food &
Beverage
Entrance
(Vestibule)
41
Adjacencies- Second-Fifth Floor
Vending
ADA Family Suites
Stairs
Elevators/
Lobby
Housekeeping
King Suite Room
Electrical
Double Queen Room
Open to
Below
ADA Double Queen

Room
Stairs
Key:
Essential Interaction
Desired Interaction
Convenient
Entrance/Egress
Visual & Acoustical Privacy
View Desired
View Required
42
Conference
Lobby
Lounge
Retail
Front
Desk
Elec.
Janitor
GM Mktg.
Work
F&B
Locker/
Break
Corridoor
Storage
TV/Video
Vending
Fire
Luggage
Restaurant
Kitchen
Housekeeping
Conference
Elevator Lobby
Mechanical
Blocking Diagram- First Floor
43
Vend.
Jan.
Queen Queen
King Suite Rooms
Housekeeping
Family Suites
Elevator Lobby
Blocking Diagram- Second-Fifth Floor

Family Suites
Elec.
Corridoor
Queen Queen
King Suite Rooms
Queen Queen
44
Chapter 7
Final Summary
Final Summary
Research
Through questionnaires and precedent studies, I learned a lot about the needs of employees in a boutique hotel and guest experiences. I learned that in a smaller environment, job titles or roles can be combined and one person can perform more than one job assignment. One main point about employees in a boutique hotel is that employees happiness comes before that of the guests so that employees will be motivated to work at their best. Boutique hotels offer a unique and quaint experience for its guests
and quality customer service is its most important factor. Through research of the Basecamp Hotel, I realized that the employees need to be familiar with the area in order to
involve the guests during their stay. Tourism is a major factor of Lake Tahoe, especially for the Ponderosa Ranch as it draws in fans of the Bonanza and employees need to be
equipped to guide guests on vacation.
There are a lot of opportunities to design sustainably, such as recycling, building maintenance, water and energy and guest compliance. Recycling water is extra important in Nevada due to forest fires and droughts. This relates back to hiring quality employees because there is no point in having a sustainable hotel if the employees dont act
sustainably.
Building & Site
The building itself is about 60,000 square feet with 5 floors and approximately 80 guest rooms. Located off of Tahoe Boulevard, the Ponderosa Ranch Hotel has a prime
location in the community. There are about 3 million tourists that visit Lake Tahoe every year and of those, 250,000 people visited the Ponderosa Ranch during its last open
season. Incline Village, Nevada offers a wide variety of activities for all seasons including; beaches, camping, golfing, hiking, dining, shopping, skiing and water activities. Incline
Village is surrounded by numerous towns and resorts for further activities. The Ponderosa Ranch Hotel is less than 5 minutes from local attractions as well as 40 minutes from the
Reno/Tahoe International Airport. Transportation to other sites around the lake can be found through bus, shuttle, taxi and boat rentals.
After interviewing the general manager at Basecamp Hotel, I have come up with a hierarchy chart of 21 employee positions ranging from general manager to housekeepers. Some positions such as waiters and housekeepers, would be held by multiple people and these numbers would be based on the needs of the hotel.
Space Studies
Space standards were designed for all of the guest rooms, public space and most back-of-house spaces based on space requirements. The total estimated square footage for the main floor was just under 10,000 square feet which leaves me room to expand the public spaces as I design.
Planning
Adjacency and circulation for the main floor is very important. I kept the back-of-house and employee offices together on the left side of the building next to the loading
zone and separate from the lobby and public spaces. The conference rooms are near the front of the hotel, but most importantly together and next to the kitchen for private
functions. The guest rooms on the upper levels will be grouped by size and room type keeping the ADA rooms and family suites near the stairs for accessibility and noise.
45
Bibliography
Building Floor Plan: Flick Mars Architecture & Design for Hospitality
Codes:
https://www.washoecounty.us/building/Building%20Codes.php
https://www.washoecounty.us/building/Files/2012%20Northern%20Nevada%20Amendments.pdf
http://www.ada.gov/regs2010/2010ADAStandards/2010ADAstandards.htm#titleIII
Demographics:
http://quickfacts.census.gov/qfd/states/32/3235100.html
http://www.tahoe.com/2010/11/24/famous-tahoe-residents/
Fire Codes:
http://www.nnicc.org/2012%20FIRE%20CODE%20AMENDMENTS%2005-16-13.pdf
Ponderosa Ranch:
https://en.wikipedia.org/wiki/Ponderosa_Ranch
Precedent Studies: http://www.basecamphotels.com

http://www.innatincline.com
http://www.jdvhotels.com/hotels/california/lake-tahoe-hotels/968-park-hotel/
Sustainability:
http://www.globalstewards.org/hotel.htm
Things to Do:
http://www.gotahoenorth.com
http://www.visitinclinevillage.com
Transportation:
http://www.laketahoetransit.com
http://taxitahoe.com
46

Thesis Compressed

Uploaded by

Document Information

Original Description:

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Thesis Compressed

Uploaded by

Copyright:

Available Formats

Chapter 1

Building and Site

Precedent Study- Basecamp Hotel

Precedent Study- Basecamp Hotel

Precedent Study- Basecamp Hotel

The King Balcony- $189

Two Fulls- $161

The King- $170

Two Queens- $179

Precedent Study- Basecamp Hotel

The Family Room- $189

The Great Indoors- $199

Precedent Study- Parkside Inn

Precedent Study- Parkside Inn

Deluxe Guest Room- $110

Precedent Study- Parkside Inn

Premium Guest Room- $123

Precedent Study- 968 Park Hotel

Precedent Study- 968 Park Hotel

Bachelorette Suite- $309

Honeymoon King Suite- $239

Deluxe Room- $159

#1 Anthony Accamando, General Manager, Basecamp Hotel

#2 Amanda Johnson, General Manager, Basecamp Hotel

#3 Nancy Longhurst, General Manager, The Eldridge/The Oread Hotel

Codes for Nevada

2012 International Building Code

IBC (Chapters 2 through 35 and Appendices C, E & I)

2011 Northern Nevada Energy Code Amendments by the NNICC

1.Conduct or schedule a water audit.

Guests and Guest Rooms:

White alone, percent, 2010

Living in same house 1 year & over, percent, 2009-2013

Mean travel time to work (minutes), workers age 16+, 2009-2013

Land area in square miles, 2010

Things to Do in Incline Village

Incline Village Golf Courses:

Mt. Rose Ski Tahoe

Things to Do in North Lake Tahoe

Squaw Valley Ski Resort in Olympic Valley, CA

The Pines of Lake

The Wildflower Cafe

Incline Village Cinema

Reno - Tahoe Airport Shuttle

Action Water Sports

Front Office Manager

Sales & Catering Director

Food & Beverage Manager

Guest Services Manager

Front Desk Host

Estimated Square Feet

USABLE SQUARE FEET:

ESTIMATED SQUARE FEET

USABLE SQUARE FEET:

Queen Queen Accessible

King Suite Room

Family Suite Accessible

General Manager Office

Food & Beverage Office

Adjacencies- First Floor

Adjacencies- Second-Fifth Floor

ADA Family Suites