As discussed PFB the JD for IBM India PVT. LTD.

Name of the Company : IBM India Pvt Ltd. (Bangalore)

NOT A BPO/KPO JOB PROFILE

Qualification
Passed out Students

Job Profile

: B.Tech (All Streams)

Batch

: 2012

: Internal Support System

Perform problem cause analysis.

Resolve routine customer problem.
Ability to Identify Opportunity & Implement Process Improvements.
Has technical experience and skills in the areas of problem determination, creativity and
analysis.
Ability to meet a set of defined account agent productivity measurements.
Support to IBM Internal End Users and External Commercial Account End Users across
North America
Work Location

Eligibility Criteria

: Bangalore

Salary Package

: 2.20 Lac +

: Fluency in Communication Skills (both spoken and written)/ soft skills

Desired Skills
Ability to identify basic hardware parts and aware of basic hardware concepts

 User level familiarity with at least one e-mail client Outlook, Notes etc.
Skills in commercially standard software applications and major desktop operating systems
Awareness of basic networking concepts and technologies
Questioning skills / probing skills, as relevant to the issue and level of the caller.
Selection Process:
Group Discussion
Technical and HR round

IMPORTANT:
Students should be without standing backlogs.
Willing to relocate anywhere in India.
Students are required to carry along with them their copies of latest CV, 3 passport size
photographs and Original Mark sheets
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