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EMC2 Diagnostic Tools - EN
EMC2 Diagnostic Tools - EN
EMC2 Diagnostic Tools - EN
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Contents
1. EMC Web Sites............................................................................................................................................. 2
1.1 EMC Support web site............................................................................................................................... 4
1.1.1 Knowledge database for incidents and events....................................................................................5
1.1.2 Diagnostic and analysis tools overview................................................................................................. 9
1.1.3 EMC Chatting............................................................................................................................................. 11
1.2 EMC Powerlink web site.......................................................................................................................... 13
1.2.1 Diagnosis and analysis tools overview................................................................................................. 15
2. Log collection and analysis tools............................................................................................................... 19
2.1 Log collection............................................................................................................................................... 19
2.1.1 Log collection for hosts.......................................................................................................................... 19
2.1.2 Log and traces from Swithes............................................................................................................... 19
2.1.3 Log from Clariion (Block mode)........................................................................................................... 20
2.1.4 Log from Clariion (File mode).............................................................................................................. 23
2.2 Clariion Logs Analysis............................................................................................................................... 24
2.2.1 TRiiAGE implementation....................................................................................................................... 24
2.2.2 CAP2 implementation............................................................................................................................. 28
2.3 Host and Switch Logs analysis............................................................................................................... 30
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Then to create a new user account you have to fill in the form hereunder, with your Bull
email (xxxxxxxx@bull.net). This action enables access to EMC sites as partner and gives
you specific rights (files and software downloading, technical notes, ...).
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Some filters on the left allow you to tie the result depending on criteria.
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and add up another limitation for research to 'Celerra CFS' (for exemple) or other, and
so on.
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Then you'll have to select the subject as seen in the following page...
...presumably you'll have to fill in the form and required fields before to start chatting.
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You get this new page from which you can select the 'CLARIION' tab...
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and from there you access tools through 'UTILITIES & TROUBLESHOOTING' title and
the menu 'Diagnostic Tolls & Utilities'...
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In the 'File Transfer Manager' page, please select the file to transfer and the
recipient folder located on the station. Then click onto 'Transfer'.
Note:
SP Collect always ended with name extension'data.zip', for exemple:
CKM00102600471_SPA_2011-12-23_09-52-46_222079_data.zip
Maybe there are some SP Collect already existing into the queue, so when you make
transfer onto your station, select the one according to the correct date.
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The script will create a list of 'ordered events' depending on urgency and importance
(Informations, Warnings and Errors) along with corrective actions to carry on.
b) Support Materials
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Tick 'Cap Report' (optional) if you want to generate and open automatically easily
readable report when analysis process is over (see sub-chapter 'CAP2 implementation'
to see CAP2 result report exemple). Click onto 'OK' button.
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During the process, a DOS window is opened ans shows analysis in progress. This
operation can take several minutes.
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If you were to encounter this error message, please update 'Framework 3.5' through
Microsoft site or Bull update tool.
Link Microsoft site for upadte:
http://www.microsoft.com/downloads/fr-fr/details.aspx?familyid=333325fd-ae52-4e35b531-508d977d32a6
Bull update tool:
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and CAP2 is opening one easily readable file with events concerning the Clariion disk.
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You get this page. Just fill in the required field 'File Upload' with the button 'Parcourir...'
(Browse) to target the file to format.
Tick 'Email Report' field to get an acknowledgment through email.
Click into 'Upload and Create Report(s) to valid your demand.
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...leds to the page hereunder, and shows the valid zoning configuration
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b) Host
Selecting 'Server/Array Info' tab and clicking onto 'Host Basic Information'...
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Selecting 'Server Array Info' tab and clicking onto 'HBA Information'...
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This page is most especially used to verify whether HBA versions (hardware, firmware and
driver) from server are compatible and authorized according to EMC.
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Selecting 'Server/Array Info' tab and clicking onto 'File System Information' leds to this
page...
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Selecting 'Server/Array Info' tab and clicking onto 'PowerPath Checks' leds to this page...