1

TRNG I HC BCH KHOA H NI

Mc lc
VIN CNG NGH THNG TIN V TRUYN THNG
1

c t yu cu...................................................................................................4

1.1 Thu thp thng tin bng k thut studying documentation.......................4

1.2 M hnh ha yu cu ngi s dng bng m hnh OSTA..........................4
1.3 Yu cu.........................................................................................................6
2

Phn tch nhim v............................................................................................7

2.1 M hnh nhn thc........................................................................................7
2.1.1

KLM....................................................................................................8

2.1.2

CMN....................................................................................................9

2.2 M hnh HTA................................................................................................9

2.2.1

Mc tiu cn thc hin:.......................................................................9

2.2.2

Phn r nhim v (mc tiu cn thc hin):........................................9

2.2.3

Miu t k hoch:..............................................................................11

BO CO BI TP LN

Mn hc: Tng tc ngi my

2.3 M hnh BNF..............................................................................................11

3

Thit k mu th..............................................................................................12

TI
Phn
tch ng dng quay s bng ging
3.1Mu
th: cp
thp........................................................................................12
3.1.1

Biu tng trn mn hnh chnh........................................................12

ni

3.1.2

Home.................................................................................................13

3.1.3

Tm kim tn trong danh b...............................................................13

3.1.4

Lit k kt qu tm kim c...........................................................14

Sinh vin thc hin
: Trn Vn ng 20121515
3.1.5
Xc nhn thc hin cuc gi.............................................................14
(Nhm 5)
Tng Vn Vn 20122781
3.1.6
Thc hin cuc gi............................................................................15
Phm Quc n 20121252
ondin
Huc
Nholnh hoc hy xc
3.1.7
Giao din thng bo li khng nhn
on Vn Ti
nhn quay s....................................................................................................15
3.1.8

Giao din danh b, danh sch cuc gi v bn phm s....................16

3.1.9

Lu tng tc...............................................................................17
Gio vin hng dn : TS. V Th Hng Giang
3.2 Mu th cp cao..........................................................................................17
4

Kim th v nh gi......................................................................................18
2
H NI 2016

4.1 K hoch nh gi - la chn m thc v phng php............................18

4.2 nh gi hnh thnh:...................................................................................20
4.3 nh gi s kt...........................................................................................23
4.4 Thit lp thang o cho tng tiu ch...........................................................25
4.4.1 Tnh nng sut...................................................................................25
4.4.2

Tnh nng sut...................................................................................26

4.4.3

Tnh tha mn....................................................................................27

4.5 o kt qu...................................................................................................28
5

Phn chia nhim v trong nhm......................................................................28

Bi tp nhm
PHN TCH NG DNG QUAY S BNG GING NI
Nhm 5 Lp KSTN.CNTT.K57

1 c t yu cu
1.1 Thu thp thng tin bng k thut studying documentation
- Thu thp cc ti liu lin quan n ngi s dng, thi quen s dng thit
b di ng quay s
- Ti liu v c im ca ging ni, ngn ng
- Ti liu v cng ngh x l ging ni xem xt tnh kh thi ca yu cu.
- S dng ti liu phn tch cc thao tc m ngi dng cn s dng
quay s, thi gian mong mun m ngi dng s dng quay s
- Ti liu v cc thit b di ng hin nay, xem xt tnh tng thch
- Ti liu lin quan n cc ng dng tng tc qua ging ni c pht
trin hoc c lin quan.
1.2 M hnh ha yu cu ngi s dng bng m hnh OSTA
Bc 1: lit k cc nhim v chnh:
- Chn tn trong danh b
- Nhp s in thoi qua ging ni
- Quay s
- Hy cuc gi
- Kim tra thng tin cuc gi
- Kim lch s gi gn y
- Bt loa ngoi
- iu chnh m lng cuc gi
- Bt chc nng ghi m cuc gi
Bc 2: Xc nh u vo ca cc nhim v (bn ngoi h thng):
- T bt u v t kt thc cho mi yu cu ca ngi dng
- Thng tin s in thoi m ngi dng cung cp
- Thng tin tn lin lc m ngi dng mun gi
- T kha cho yu cu, v d t kha call cho chc nng gi, t kha end
cho chc nng kt thc cuc gi, recode cho ghi m
4

- Cc thng tin xc nhn t ngi dng, v d yes cho ng v no cho

t chi
Bc 3: Thit lp mi trng bn ngoi:
- mi trng yn tnh
- mi trng c n
Bc 4: M t qu trnh bin i t u vo thnh u ra:

Bc 5: Phn tch h thng x hi: vai tr, c tnh, cht lng:

- Con ngi ng vai tr quan trng v quyt nh trong h thng bi v h
thng hot ng da vo con ngi.
- Nu thiu con ngi th h thng khng th thc hin c.
Bc 6: Phn tch h thng k thut: c v mi, hiu qu lm vic:
5

- nhiu h thng tng tc qua ging ni tn ti, tuy nhin hiu qu cha
cao, cha thn thin.
- Cc cng ngh mi nh x ting ni, tr tu nhn to ngy cng pht trin
- Phn cng c ci thin, cht lng thu m v tc x l ngy cng
tng
- Cn tch hp cc cng ngh mi trn vo tng tc qua ging ni nng
cao chnh xc, gim thi gian tr, tng mc t nhin trong giao tip
gia con ngi vi thit b di ng
Bc 7: c t yu cu v mc hiu nng tha mn:
- yu cu thi gian thc
- tc phn hi nhanh
- chnh xc chp nhn c, ngi dng khng phi nhc li nhiu ln.
Bc 8: c t yu cu v chc nng, tnh dng c, tnh chp nhn c
cho h thng k thut mi:
- cn thn thin, d dng, d nh, hiu qu hn so vi cc h thng c.
- gn vi ngn ng, giao tip t nhin ca con ngi.
- cho php tng tc bng tay kt hp vi ging ni nh xc nhn, hy cuc
gi,
1.3 Yu cu
- Yu cu chc nng:
o Gi in thng qua ging ni vi tn trong danh b hoc s in
thoi
o Nhn din thng tin t ging ni con ngi
o Hin th cc thng bo xc nhn, thng bo quay s, thng bo tnh
trng cuc gi
- Yu cu d liu:
o D liu v ging ni,
o D liu danh b, nhn dng v tm kim tn trong danh b
o X l c trong iu kin c ting n
o X l vi ging ni nhiu vng min
- Yu cu mi trng:
o c th s dng trong mi trng c n chp nhn c
- Yu cu ngi dng:
o nhm ngi dng ph thng
o Ngi dng ch c nhp cc lnh theo mu ca ng dng
- Yu cu tnh dng c:
o n gin, d s dng, giao din thn thin
6

o a ngn ng,
o chnh xc nhn dng ging ni tt.
o thi gian phn hi nhanh

2 Phn tch nhim v

2.1 M hnh nhn thc
Users goal:
- chn trong danh b hoc mt s mi
- Thc hin quay s
- Kt thc cuc gi
Operator:
- Ni vo microphone (S)
- Chm vo button trn mn hnh (CB)
- Chm vo icon trn mn hnh chnh (CI)
- Trt cun mn hnh (Tr)
- Suy ngh s nh gi(Th)
- Quan st mn hnh (W)
Phng php:
- Khi ng ng dng:
o Method 1: chm vo biu tng trn mn hnh -> quan st mn hnh
kim tra ng dng
o Method 2: ni vo microphone khi ng ng dng -> quan st
mn hnh kim tra ng dng
- Chn s in thoi:
o Method 1: suy ngh s nh gi -> ni vo micro nhp tn ngi
mun gi -> quan st mn hnh danh b -> trt tm ng tn ->
chm vo tn trong danh b
o Method 2: suy ngh s dnh gi -> ni vo micro ra lnh nhp bng
ging ni -> ni vo micro ln lt tng ch s -> ni ra lnh quay
s -> chm vo button xc nhn
o Method 3: suy ngh s nh gi -> chm mn hnh bt bn phm s
-> chm nhp tng ch s -> chm bo button gi
- Quay s:
o Method 1: ni vo micro (yes) xc nhn
o Method 2: chm vo button OK xc nhn
- Kt thc cuc gi:
o Method 1: chm vo biu tng END CALL kt thc cuc gi
Selection:
7

- Khi ng ng dng:
o Nu ngi dng khng th s dng tay nh khi ang li xe, th chn
method 2
o Ngc li, th c th chn method 1
- Chn s in thoi:
o Nu ngi dng mun gi t tn trong danh b th chn method 1
o Nu ngi dng mun gi mt s mi, th chn method 2
o Nu ngi dng mun nhp bng tay, th chn method 3
- Quay s:
o Chn mt trong hai method ty vo iu kin s dng ng dng
Cc bc:
Step 1: khi ng ng dng bng ging ni hoc bng thao tc chm
- Chun b tm l
- Ra lnh khi ng ng dng
Step 2: chn tn hoc s in thoi:
-

Suy ngh tn ngi gi

Nhp tn bng ging ni
Nu tm c nhiu tn th trt chn
Nhp s in thoi qua ging ni nu mun gi s mi
Xc nhn thc hin cuc gi

Step 3: Kt thc cuc gi

2.1.1 KLM
Description
Chun b tm l
Ni khi ng ng dng
Ngh tn ngi mun gi
Nhp tn bng ging ni
Trt tm tn ng nht
Chm chn tn cn gi
Ra lnh bt u quay s
Xc nhn
Kt thc cuc gi
Tng

Operator
Th
S
Th
S
Tr
CI
S
T
S

Duration
1s
2s
2.5s
2s
4s
0.4s
1s
0.5s
2s
15.4s

2.1.2 CMN
Description
Khi ng ng dng
- Chun b tm l
- Ni khi ng ng dng
Chn tn hoc s in thoi
- Ngh tn ngi mun gi
- Nhp tn bng ging ni
- Trt tm tn ng nht
- Chm chn tn cn gi
- Ra lnh bt u quay s
- Xc nhn bt u gi
Kt thc cuc gi
- Kt thc cuc gi
Tng

Operator

Duration

Th
S

1s
2s

Th
S
Tr
CI
S
T

2.5s
2s
4s
0.4s
1s
0.5s

2s
15.4s

2.2 M hnh HTA

2.2.1 Mc tiu cn thc hin:
Thc hin quay s n mt s in thoi nh trc bng ging ni thng qua ng
dng quay s bng ging ni trn in thoi.
2.2.2 Phn r nhim v (mc tiu cn thc hin):
(1) Khi ng ng dng
(1.1) a in thoi v trng thi sn sng
(1.1.1) M kha in thoi
Khi in thoi va c bt ngun hoc ang trong ch sleep, thao
tc ny s a in thoi v ch screen on, sn sng nhn lnh
tng tc vi ngi dng.
(1.2) M ng dng
(1.2.1) M ng dng bng khu lnh
Nu in thoi c sn cc tr l o, c th m ng dng bng vic ra
lnh cho tr l o.
(1.2.2) M ng dng theo cch thng thng
9

(1.2.2.1) Tm kim ng dng trn mn hnh

khi ng ng dng mt cch th cng. u tin khi ng ng
dng, cn tm kim icon ng dng bn ngoi mn hnh in thoi.
(1.2.2.2) Khi ng bng cch chm vo icon ng dng
Sau khi tm thy icon ng dng, khi ng n bng cch chm tay
vo icon .
(2) Thc hin quay s
(2.1) Ra lnh tm kim ngi trong danh b mun gi
Khi s mun gi c sn trong danh b, c th ra lnh tm kim ngi
ny trong danh b.
Trong trng hp ng dng khng tm c kt qu ph hp, ng
dng s yu cu nhp s in thoi ca ngi cn gi.
Trong trng hp c nhiu tn trng nhau, chn tn ngi cn gi
Xc nhn thc hin quay s
(2.2) Thc hin nhp s in thoi
ngi dng c tng ch s trong s in thoi cn gi.
(2.3) Ra lnh cho ng dng gi n s c ch r
Sau khi c s in thoi cn gi, thc hin gi n s .
(2.4) Thc hin vic nhp li s
Nu sau khi nhp s in thoi, ng dng pht hin ra s in thoi
khng hp l, s phi nhp li s in thoi (bc 2.2) hoc hy b
cuc gi.
(3) Kt thc cuc gi
Ngi dng s bm nt kt thc cuc gi trn mn hnh
2.2.3 Miu t k hoch:
K hoch 1:
Cc bc tin hnh: (2.1)->(3)
10

y l k hoch n gin nht. ng vi trng hp ny, ng dng c m sn

v vic tm kim ngi trong danh b din ra sun s.
K hoch 2:
Cc bc tin hnh: (1.1.1)->(1.1.2)->(1.2.1)->(1.2.2.1)->(1.2.2.2)->(2.1)->(3)
y l trng hp ngi dng nhp tn v ng dng tm kim thnh cng trong
danh b, sau vic quay s c din ra sau khi ngi dng xc nhn
K hoch 3:
Cc bc tin hnh: (1.1.1)->(1.1.2)->(1.2.1)->(1.2.2.1)->(1.2.2.2)->(2.1)->(2.2)>(2.3)->(2.4)->(2.3)->(3)
y l trng hp phc tp nht. u tin ngi dng phi khi ng, sau m
kha in thoi, tin hnh ci t ng dng. M ng dng bng cch th cng (tm
kim, click vo icon) tm kim ngi gi trong danh b tht bi, phi nhp s in
thoi. Sau thc hin gi nhng do s in thoi ny khng hp l nn phi thc
hin nhp ri gi li.
2.3 M hnh BNF
gi in ::=<khi ng in thoi> <m ng dng> <ra lnh><Gi in thoi>
xem lch s cuc goi::=<khi ng in thoi><m ng dng><ra lnh><xem
lch s>
khi ng in thoi::=<bm nt>
m ng dng ::=<Tm ng dng trn mn hnh><Bm vo biu tng ng
dng>/<ra lnh>
ra lnh ::= <ra 1 lnh> / <ra lnh> <ra 1 lnh>
ra 1 lnh ::= <ni 1 lnh> / <bm nt>
ni 1 lnh ::= <Ni Call > <Ni tn danh b> / <Ni "Call><Ni chui s in
thoi> / <Ni Yes> / <Ni "No">/<Ni "OK">/<Ni "Cancel">/<Ni "Open
dialpad">/<Ni "Open contact"><Ni "Open recent call">
bm nt ::= <bm 1 nt>/<bm nt><bm 1 nt>
bm 1 nt ::= <Bm nt khi ng>/<Bm nt Cancel> / <Bm nt Call>
/<Bm nt "End">/<Bm nt "OK">/<Bm phm s>/<Bm nt chn tn trong
danh sch>/<bm nt "Gi">
11

 Gi in thoai::=<giao tip>/<giao tip><bm nt>

3 Thit k mu th
3.1 Mu th cp thp
3.1.1 Biu tng trn mn hnh chnh

3.1.2 Home

12

3.1.3 Tm kim tn trong danh b

3.1.4 Lit k kt qu tm kim c

13

3.1.5 Xc nhn thc hin cuc gi

3.1.6 Thc hin cuc gi

14

3.1.7 Giao din thng bo li khng nhn din c lnh hoc hy xc nhn quay
s

15

3.1.8 Giao din danh b, danh sch cuc gi v bn phm s

16

3.1.9 Lu tng tc

3.2 Mu th cp cao
File nh km cng bo co:
https://drive.google.com/open?id=0B7iHnZvICnUYNi1yeTJyMnhGeXc
17

4 Kim th v nh gi

4.1 K hoch nh gi - la chn m thc v phng php

M thc nh gi: Usability testing (nh gi tnh dng c) v:
Ph hp cho vic nh gi cc sn phm phng th nghim nh ng dng gi in.
L mt phng php thng dng kim th tnh tin dng h tng tc.
Phng php nh gi: t cu hi.
p dng cho nh gi hnh thnh v nh gi s kt.
Xy dng k hoch kim th:
Mc ch kim th:
Kim tra tnh dng c ca ng dng quay s bng ging ni.
t vn / mc tiu kim th:
Cc chc nng ca chng trnh c c s dng mt cch d dng khng.
Ngi dng c d dng hc c cc cu lnh gi in khng.
Ngi dng c th nhn bit c h thng c lm ng theo nhng yu cu m
mnh mong i khng.
Ngi dng c th hy yu cu khi nhn bit mnh thao tc sai hay khng.
Ngi dng d dng tm ra cc chc nng ca chng trnh hay khng.
H s cc i tng tham gia (cc tiu ch cho php tham gia hay khng vo k
hoch kim th)
Nhm ngi dng ph thng
Nhm ngi dng khng ni ging a phng
Ngi dng tr, c kh nng pht m tt
Phng php / k thut kim th
Bng cu hi
Phng vn
nh lng:
Thi gian hon thnh nhim v.
S ln th hon thnh nhim v.
S lng ngi dng c kh nng hon thnh nhim v.
nh tnh:
Cu hi v bnh lun ca ngi dng.
Phn hi t ngi dng.
Danh sch cc cng vic cn lm:
Kim tra m hnh khi ng ca ng dng khi chn icon ca ng dng.
Kim tra chc nng tm kim trong danh b.
Kim tra kt qu tr v khi tm kim thng tin trong danh b.
18

 Kim tra qu trnh thc hin cuc gi bng cch tng tc vi ng dng thng qua
ging ni.
Kim tra trong qu trnh thc hin cuc gi, cc chc nng ca cc button c ng
khng.
Kim tra giao din bo li c hot ng chnh xc khng.
Kim tra chc nng hin th danh b cuc goi, cc cuc gi gn y v bn phm
s c hot ng n nh khng.
Kim tra cc phm back v cc button trong ng dng.
Mi trng v phng tin kim th:
Cng vic kim th c thc hin trong phng Lab sinh vin ca trng i hc
Bch Khoa H Ni. Trong phng Lab c mt mn hnh ln cho php ngi gim
st gim st nhng ngi tham gia kim th khi hc thc hin nhim v. Ngi
tham gia kim th s ngi ti nhng v tr cch nhau khng nh hng n nhau
trong qu trnh kim th.
Mi ngi tham gia kim th s ngi ti mt bn ring v u c trang b:
- in thoi c ci ng dng quay s in thoi bng ging ni.
- Wifi c th kt ni mng.
- Sim in thoi c th gi v kim tra cc chc nng ca ng dng.
- My tnh Dell c ci Window 7 bo co trong qu trnh kim th.
Ngoi ra ngi gim st s ngi ti bn ring v c trang b my tnh c th
nhn v x l cc bo co ca nhng ngi tham gia kim th.
Vai tr ca cc i tng tham gia thc nghim (monitor, coach...)
Minitor: Gip ngi gim st c th quan st nhng ngi tham gia kim th khi
h ang thc hin.
Gh di: S dng trong qu trnh trao i gia ngi kim th v ngi gim st
My tnh: Gip ngi tham gia kim th c th vit bo co v gi cho ngi gim
st.
in thoi c ci ng dng quay s in thoi bng ging ni v km theo sim
in thoi: Cho php ngi kim th kim tra cc chc nng ca ng dng.
Cc bin php nh gi c p dng (qualitative vs. quantitative, subjective vs.
objective)
ng dng c nh gi da trn phng php hi p. K thut ny dng trong
nh gi v su tp thng tin v ngi dng. u im ca m hnh ny l c th
nhn c quan im ca mt s ngi dng mt cch trc tip v bc l mt s
m thc m ngi pht trin khng . K thut ny kh n gin v tn t chi
ph i vi ngi thu thp thng tin. Tuy nhin thng tin thu c cn chn lc.
19

 Phng php hi p c thc hin da trn 2 kiu i tng ngi dng l

ngi s dng v nhm ci t.
Ni dung v cch trnh by bo co cho cc i tng khc nhau
Vi ngi tham gia kim th, cn trnh by bo co theo mu c sn. Khi gp
vn cn vn cn gii p c th lin h vi ngi gim st.
Vi ngi gim st , cn lc ra nhng thng tin nh gi chnh xc ca mi ngi
tham gia kim th sau tng hp li thnh bo co y .
4.2 nh gi hnh thnh:
Thc hin trong khi chng trnh ang din ra v thc hin vi ln
- Cu hi 1: Chng trnh c c thc hin nh thit k?
- Cu hi 2: Ngi dng c hiu c v ni dung ca chng trnh?
- Cu hi 3: C xut hin nhng nhn thc sai v chng trnh hay
khng?
- Cu hi 4: Tt c nhng thnh vin ci t chng trnh c chung 1
hng lm?
- Cu hi 5: Chng trnh ang thc hin ng tin hay khng?
- Cu hi 6: Nhng kha cnh no ca chng trnh s khng nh mong
mun ca d nh (thi gian hon thnh, hiu qu mong mun)
- Cu hi 7: C xut hin tiu cc no khng?
BNG KT QU THU HI:
Cu
hi

Ln 1 Ln 2

Ln 3

M t

Thang o kt qu gm 2 mc:

C: ng dng c thc hin nh thit k, cc

chc nng thc hin n nh.
Khng: Cc chc nng thc hin khng ng thit
k ban u.
2

Thang o kt qu gm 2 mc:
C: Ngi dng hiu v cc chc nng ca chng
trnh, c th c 1 hay 2 chc nng cha lm r.

20

Khng: C nhiu hn 2 chc nng ngi dng cha

lm r.
3

Khn Khng Khng

g

Thang o kt qu gm 2 mc:
C: Ngi dng khng hiu hoc hiu sai v cc
chc nng ca chng trnh.
Khng: Ngi dng c th lm c cc chc nng
ca chng trnh.

C
xung
t

ng
nht
kin

ng
nht
kin

Trong ln ng gi u, do c nhiu vn lin

quan n chc nng ca ng dng cha c thng
nht nn cn c bt ng v quan im. Tuy nhin
trong cc ln sau, do cc kin c thng nht
nn khng cn vn na.

Hi
ng Vt
Thang o kt qu gm 4 mc
chm tin d kin
Chm: Tc thc hin mi chc nng ca ng
dng chm lu hn 2 tun so vi d nh.
Hi chm: :Tc thc hin mi chc nng ca
ng dng chm t 1 n 2 tun so vi d nh.
ng tin : Tc thc hin mi chc nng ca
ng dng hon thnh trc 1,2 ngy hay chm 1,2
ngy so vi d nh.
Vt d kin: Tc thc hin mi chc nng
xong sm hn so vi d nh hn 1 tun.

Nh
d
kin

Nh
d
kin

Ghi m Nh d kin: Cc chc nng c hon thin nh

cuc
thit k.
gi,
Gi tin
nhn
khng
m li
hiu
qu
21

thc t
7

Khng Khng

Thang o kt qu gm 2 mc:
C: Xy ra mu thun v bt ng quan im v cc
chc nng ca ng dng.
Khng: Khng xy ra mu thun v bt ng quan
im v cc chc nng ca ng dng. Mi kin
u ng nht.

4.3 nh gi s kt.
Sau khi hon thin chng trnh, thu thp kin ca ngi s dng v nhm
ci t (nh du *)
- Cu hi 1: hon thnh chng trnh g?
- Cu hi 2: Chng trnh c t c mc tiu ra?
- Cu hi 3: Chng trnh c tc ng g ti mi ngi v ring bn?
- Cu hi 4: Chng trnh c m li li ch g cho bn? Li ch g?
Bao nhiu?
- Cu hi 5: So snh chng trnh vi chng trnh ca nhm khc
(chc nng s dng, hiu qu m li, cm gic khi s dng,....)
- Cu hi 6: im gy n tng, cm gic tin dng m chng trnh
em li?
- Cu hi 7: im cha tt, khng thun tin, kh s dng ca chng
trinh?
- Cu hi 8: C th pht trin thm ci g, loi b i ci g?
- Cu hi 9*: Chng trnh c cn ph duy tr? (so snh vi li ch em
li)
- Cu hi 10: Chng trnh c cho php ngi s dng tng tc (ng
gp kin, b xung thm tnh nng, bo co bug) cho nhm pht trin hay
khng?
BNG THU HI (t nhm ci t v 2 ngi s dng)
Cu hi

Ngi s dng

Nhm ci t
22

ng dng quay s in thoi

bng ging ni. Ngoi ra cung
cp chc nng quay s bng
tay, tra cu danh b, lch s
cuc gi.

ng dng quay s in thoi

thng qua c ch nhn din, x l
ting ni v mt s thut ton
thng minh trong tr tu nhn to.

hon thnh mc tiu ra.

Cho php ngi dng quay s
in thoi, tra cu danh b,
xem lch s cuc gi, cuc gi
nh...

C bn l hon thnh cc nhim

v t ra. Tuy nhin c ch tch
nhiu trong qu trnh x l ting
ni cn cha tt, sau khi ngi
dng ni, thi gian ch x l kh
lu.

C tc ng tch cc ti ngi
dng. Gip ngi dng c th
quay s in thoi m khng
cn tng tc bng tay, rt hu
ch khi mun gi in thoi m
ang li t, gip ti u ha
tc x l cng vic.

L mt bc ngot ln trong lch

s pht trin phm mm ca bn
thn, y l mt sn phm Startup
mi, c tnh thc tin cao v gp
vai tr ln trong cuc sng.

Chng trnh em li li ch
ln, gip gi in thoi khi
ang li t, gim t l tai nn
giao thng. Gip ngi dng
va c th lm vic m vn c
th gi in thoi cho ai
trao i cng vic.

Gip tng thm lng tin thu

c t qung co khi ngi dng
dng nhiu sn phm, nng cao
doanh thu v danh ting ca bn
thn cng nh ca cng ty.

So vi cc ng dng quay s
in thoi bng ging ni, ng
dng ny kh tt, tng tc
nhanh hn, t l li sau khi ni
thp hn.

ng dng ca chng ti c s
dng cc thut ton x l ting ni
ci tin hn, thut ton ti u hn
nn gim c t l li so vi cc
ng dng khc.

Giao din bt mt, thit k ti

S dng cng ngh mi trong

23

u, khng mt thi gian tm

hiu vic thc hin cc chc
nng.

vic thit k giao din, cho php

to giao din p hn, thn thin
vi ngi dng. Ngoi ra ng
dng cn cho php s dng mt
s cu lnh ring cho php thao
tc nhanh. V d ni Redial
quay s li...

Cn hiu cu trc cc lnh th

mi c th tng tc vi ng
dng.

Do s dng nhiu cng ngh, th

vin v thut ton ti u nn dung
lng hi ln.

Ngoi ra ti ng dng cn
mt ph.
8

Cn trin khai thm vic thm

hnh nh cho mi ngi gi,
thm vic ng b thng tin
ngi dng t Facebook. Ngoi
ra cn ti u thut ton tm
kim trong danh b gim
thi gian tm kim. Cho php
ngi dng nh gi mc
hiu qu ca qu trnh x l,
gip cho cc chuyn gia c th
khc phc v pht trin ng
dng.

10

Cn xy dng thut ton nn

gim kch thc ng dng. Ngoi
ra cn ci thin thi gian x l sau
khi ngi dng ra lnh .

Khng mt ph duy tr, ch mt

ph bo tr, sa cha khi ngi
dng gp li v bo cc cho qun
tr.
Tnh nng ny c hon
thin, th hin s tn trng
kin ng gp ca ngi dng
i vi nhm pht trin.

24

y l mt cng c gip nhm

pht trin thu thp kin ngi
s dng, gip hon thin sn
phm qua cc phin bn.

4.4 Thit lp thang o cho tng tiu ch

4.4.1
Tnh nng sut
Phn trm hon thnh mc tiu: Thang o t 0 -> 100 %.
+) i vi chc nng tm kim ch trng cn thc hin 5 bc hon thnh:
Khi ng ng dng, tm kim tn trong danh b xem c khng, xc nhn cuc
gi, thc hin cuc gi, kt thc cuc gi.
Ngi dng cn xem mnh thc hin n bc no v thc hin theo cng thc
sau:
Phn trm hon thnh mc tiu =

S b honthnh
c
5

*100

(1.1)

Nu ngi dng thc hin c 2 bc th phn trm hon thnh s l:

2
5

*100 = 40(%).

S c trng s dng: Thang o t 0-> 10.

S lng cc c trng bn cn s dng hon thnh chc nng(mc tiu). V
d nh trong chc nng quay s in thoi bng ging ni thng qua nhp s t
danh b cn ti thiu 5. Ngoi ra bn c cn thm c trng no th ghi s lng
vo trong ct S c trng s dng.
S lng chc nng cn hc: Thang o t 0 -> 10.
i vi nhim v quay s in thoi bng ging ni thng qua nhp s t danh
b cn thc hin 5 bc hon thnh. Ngi dng xem mnh cn cha bit
chc nng no th lit k ra.
V d ngi dng cn phi hc bit cch tm kim tn trong danh b v xc
nhn cuc gi th ta in 2 trong ny.
Phn trm li sa thnh cng: Thang o t 0 -> 100 %.
Ngi dng xem mnh mc phi bao nhiu li v sa c bao nhiu li, khng
sa c bao nhiu li t tnh ra phn trm li sa thnh cng.

25

V d ngi dng khng bit cch m ng dng, khng bit cch tm kim tn
trong danh b nhng a hc c cch m ng dng nhng li khng hc c
cch tm kim tn trong danh b. Khi
1

Phn trm sa li thnh cng = 2 *100 = 50(%).

4.4.2 Tnh nng sut
Thi gian hon thnh nhim v: Thang o theo pht.
Ngi dng xem mnh hon thin nhim v trn cn bao nhiu thi gian th
in vo bng.
V d hon thin chc nng tm kim ch trng cn 1 gi th ta in 60 vo
trong bng.
Hiu qu i vi ngi dng chuyn gia: Thang o gm 2 mc l : C,
khng.
C: Gip ch c ngi dng chuyn gia trong mt s trng hp.
Khng: Khng gip c g cho ngi dng chuyn gia.
Thi gian hc cc chc nng: Thang o theo pht.
Ngi dng xem mnh cn bao nhiu thi gian tm kim trn mng hon
thnh nhim v tm kim khoang trng.
V d ngi dng tn 5 pht hc cch tm kim thng tin v s in thoi
cn gi t danh b thng qua ging ni, 10 pht hc cch xc nhn cuc gi
v thao tc trong lc gi th ta in 15 pht trong ny.
Thi gian sa li: Thang o theo pht.
Ngi dng xem mnh cn bao nhiu thi gian sa cc li trong chc nng
quay s in thoi bng ging ni thng qua nhp s t danh b, th ta in s
trong ct thi gian sa li.
V d ngi dng cn 15 pht sa li khi khng bit cch tm thng tin v s
in thoi cn gi xem c trong danh b khng th ta in 15 trong thi gian
sa li.

26

4.4.3 Tnh tha mn

Mc hi lng: Thang o gm cc mc: Khng hi lng, bnh thng, hi
lng v rt hi lng.
Khng hi lng: Khi khng thc hin c chc nng.
Bnh thng: Khi thc hin c chc nng nhng tn thi gian trn 1 gi.
Hi lng: Khi hon thnh chc nng trong vng 30 pht.
Rt hi lng khi hon thnh xong chc nng trong vng 10 pht.
Mc d dng: Thang o gm cc mc: Kh, trung bnh, d.
Kh: Khi ngi dng khng bit cch hon thnh chc nng nh th no v
phi hc tt c cc thao tc hon thnh chc nng.
Trung bnh: C th hon thnh chc nng nhng vn cn phi hc mt hay 2
thao tc.
D: Khng cn hc thao tc g m vn c th hon thnh chc nng.
kh ca x l li: Thang o gm cc mc: D, Trung bnh, Kh.
D: C th x l c tt c cc li (Nu gp).
Trung bnh: Cn 1 hay 2 li khng gii quyt c(Nu gp).
Kh: Khng th gii quyt li (Nu gp).
4.5 o kt qu
Chc nng quay s in thoi bng ging ni thng qua nhp tn t danh b
Tnh hiu qu
100%
3

Tnh nng sut

10(pht)

Tnh tha mn
Hi lng

Trung bnh

20 %

3(pht)

Trung bnh

100%

2(pht)

Trung bnh

5 Phn chia nhim v trong nhm

27

Thnh vin

Trn Vn
ng

Tng Vn
Vn
Phm Quc
n
on Hu
Nho
on Vn Ti

MSSV

Ni dung cng vic

c t yu cu, m hnh nhn
thc, thit k mu th cp thp,
thit k mu th cp cao, kim
th v nh gi
c t yu cu, m hnh nhn
thc, thit k mu th cp thp,
mu th cp cao, kim th v
nh gi
c t yu cu, m hnh HTA,
mu th cp thp, thit k mu
th cp cao
M hnh BNF, thit k mu th
cp thp, kim th v nh gi
c t yu cu, m hnh nhn
thc

28

Mc
hon
thnh
100

100

100
100
100