Situation 4

The Trip to Holiday

Mr. Aman : Hello, good morning Miss. (To Greet)
Miss Lee

: Hello, good morning sir. Im Miss Lee from ABC Travel Agency. May I
help you? (To Offering Help)

Mr. Aman : Thank you Miss. Im Mr.Aman. Actually, Im going to travel to

Kuala Lumpur for a holiday over the next weekend. So, I would like to
enquire about flight, hotels, eat and drink, guide, prices and departure times
from your package. (To Informing)
Miss Lee

: Yes, sir. Thank you for choosing our ABC Travel Agency package.
Actually, we have three packages, romantic, road trip and family package.
You are one person only? (To Informing)

Mr.Aman

: Yes, Im one person only. I would like to take a road trip package.

Miss Lee

: Why dont you try a romantic package, sir?. I think its more suitable for
you. (To Suggesting)

Mr.Aman

: Really, is it true. Okey, I want to booking for a romantic package.

(Agreeing)

Miss Lee

: Thank you, sir. How many days you will be there?

Mr. Aman : Oh, I will be there for about three day two nights. Could you tell me about
the hotel room price for two nights. (To Informing)
Miss Lee

: Hotel room for two nights at City Hotel RM350 a night in the
dowtown area and Freeway Hotel RM450 a night near the airport.

Mr. Aman : Okey, thank you. I booking for Freeway Hotel room for two nights.
Miss Lee

: Yes, that greats, sir! It is easy to get a car or transport there.

Mr. Aman : Okey, its sound fantastic. How is about flights?

(Giving and Responding to opinions)
Miss Lee

: The round trip flight for Malaysian Airlines RM500 Economy, RM650 First
Class.

Mr. Aman : I would like to booking a Malaysian Airlines First Class, round trip flight.
Miss Lee

: Okey sir, I will setle this for you.

(To Responding to Opinion)

Mr Aman

: Okey, thank you very much.

Miss Lee

: You are welcome. See you next weeks, sir.

(To Welcome)