Dr. Wickliff, To the best of my knowledge, my final edit of the document provided for this project ‘meets the goals and expectations of the primary audience. | believe that the authors will benefit from my work and the quality of their document will be improved, In the process of proofreading the document, I was able to find and correct a good deal of typos. There were also ~~ some significant formatting issues that lower the quality of the document. I didn’t encounter any real technological problems while editing the document. Overall, Iiked the Adobe software and thought it worked nicely for supplying the authors with suggestions. The only thing that | feel limits the software is the fact that there is no way to mo actually make the edits themselves. This may simply be due to the fact that the document is in POF format, but actually making the changes would make things just a bit easier. Most of the changes | will implement for the final portfolio will address the significant formatting issues present in the document. These issues drastically affect the readability of the report and changing them will be my main concern. | may need to reach out to the authors and clarify what the intended format is in order to effectively fix these issues. Other than that, | will simply go through and make the changes that | marked in this assignment. Thank you, - Cody DennardRachael Winterling ‘J. Murrey Atkins Library University of North Carolina at Charlotte 9201 University City Blvd Charlotte, NC 28223-0001 Saad ‘We would like to thank Rachael Winterling for visiting our class. She supplied us. 4s yd with useful background information and helped us to do appropriate user tests. task was assigned to us by Associate English Professor Dr. Gregory Wickliff as part of our class ENGL 4181, Writing User Documents. Our goal was to analyze the usability of the Atkins/ WorldCat Local interface by observing the successes and difficulties of ah. UNCC students searching the system for texts. ae at Chordata The findings presented in our report reveal that UNGG-students did have success in using the interface, but there are many areas that caused frustration fon. We suggestyith certain modifications Jape Gat can | interface easier to maneuver iq (pr new and non-frequent users. The following are the issues that most users came-upeR hile using the interface. Sol Filter function in navigation bar is cumbersome ‘Icon choice for source citation iq fnbiguous Text overloading made finding information difficult ‘We feel that finding @ galution for these obstacles will make a more simplistic, Re a ‘experience for users. 7 Sincerely, Michael Berthold & Chris Huff } Authors gt ee > vt 3 ff al oc | to pp #Summary of Comments on Report v2 Page: 4 [ema Ae oma Lo ‘git: dena ‘Suse ead Tear 9, 02 PH OST ‘Sibjgc Sky Noi Ont 026, 08:2. 2500 yet sues sn Qherahescesa_npcinmna ros ta nuh fits suas ening om vagimo setae) Sat votttat om sonzsesn ae Ie [jour 7A word parce grater aoe Sioa Coes Ou oma 32/6, 7.1856 FAL 0500 Spook meted tox ate 22/6, 434 FM 500)REVO ALO ela WorldCat Local Discovery: The User Experience Eventing Books | Arttes | patabases| Journals | ovidoo Search for books, atcles, journals, media, and more | fe BETA Search ‘Advanced Search Understanding the User Experience Through Interface Testing By: Michael Berthold & Chris Huff ENGL 4181 February 29, 2016 Submitted to: Gregory Wickliff, Assoc. Professor of EnglishExecutive Summary Our lass thie semesteg Bpatsh 410 wring Userocuments gpformed a series of weetesh on the functionality of the WorldCat Discovery beta site. ris EREWVESIBSHOHRERENNB J. Murrey Atkins Library [cated at the University of North Carolina at Charlotte! The issues that we have cumulated [ap silts of a series of usability tee Parformed by UNCG idents. 1. Filtering search results. Upon using the interface, many testers brought-up [ifficulty in filtering individual subject matter types. These include e-book, paperback, [ard copy. Most testers also vocalized their frustration a=. interface, bareference to ij paloading after unselecting a subject jnatter in the filter. This issue led to a wastéflime for the user because of the load time it took to refresh the results, "> { Heras! a 2. More distinction between the different categories after results have been found. ‘A problem arose while trying to find the physical location of a book. ‘The testers complained that there was Glen an abundance information on the screenshatitawae,[ijrd to navigate through all the text. 3. Citation feature is difficult for new users to locate. euserwas-attompting faite the source Eipy offen had difficulty rere the particular feature was located on the interface. The icon used to cite is not intuitive for new users to locate.Page: 3 [Norber tauher ndsonerd Sues Comment Tox! Dale W276, 7504 P0500 ‘Capital "Documors als. [T)Nerber 2Auner wésenaid _Subjeet rsorod Tex Dale 9018, 74409 PM 0800. (ber Aur wdsrnard Subject ori Txt Date 90/16, 745.12 PM.0800. [x]Sunber ¢Aunor wdeonaed Subject nsones Tox ooo 32/6, 7:45:51 PM-0500" sabi tis (gMunber sAuthor wdonnard Subject. Commer onText__Outo 82/6, 7:48.22 PM.O500" This eos Thea cif on Siero re est The paragyagh. 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Murrey Atkins 2. More distinction between the Library located at the University of North different categories after results Carolina at Charlotte campus. have been found. A problem arose while trying to The issues that we find the physical location of a book have cumulated are sesults of a series of —_—_The testers complained that there was usability 4ee4 performed by UNGG, students. such an abundaneg of information on the screen-thatitwag hard to navigate 1. Filtering search results. through all the text. Upon using the interface, many testers broughtua difficulty in filtering 3. Citation feature is difficult for new individual subject matter types. These users to locate. ‘would include e-book, paperback, hard copy. iFuserwas-attempting to cite the Most testers also vocalized their frustration _sourcg they often had difficulty, where ‘e{the interface.in reference to {reloading __the particular feature was located on itself after unselecting a subject matter in the the interface. The icon used to cite is filter. This issue led to a wasta fie for the not intuitive for new users to locate. user because of the load time it took to refresh the results.[H]Munbe: 27 uh tormard Subj med Ten ute 32716, 757 08 Pw-C500 otHB, Table of Contents. 5477 vf ce? Executive Summary |, | ae . i Introduction and Methodology 1 Key findings 2 1. Filter function in navigation bar is cumbersome, a 2. Icon choice for source citation ambiguous, @ 3. Text overloading made finding information difficult. Conclusions and Recommendations 5 AppendicesPage: 4 [RINztBar Avon wom — Supe Hosted Tox Date 9216, 60938 PH 500, (q]Nenber2Auhor ndoonard Subj: sete Text Date a0'6, 80337 PM-0sc0. w)Munber SAuthordennard _SubjcCommartenText__ Date: 32/16, 8:06:50 PM.0s00 ight bo AdKbo Fedor, bu tol lam Pre bos Raa ore olor an holes 2 Ago, rao sare at ha words Usor w oagh tana VOT ‘lanes wihona anther Fay, ro make sure he urdenes dent run over, ihe the fst em (User Test Observe)Introduction For OO cs now, the J. Murrey Atkins Library has been using a search feature for finding scholastic material called WorldCat Beta local. This search engine is designed to allow students and faculty to look up reference material, much like g fJoogle search engine interface, but without erroneous information being inoluded. The library's focus was to allow for uick retrieval of information without the ‘cumbersome Google search query. After the third party search feature ‘was introduced, a number of users, including faculty and students, were conducting usability tests to report ane groblems with the interface. These problems included anything from trying to find major bugs logical format errors introduced by the system. According to Bur English 4181 professor, Dr. Gregory Wickiff, previous usability test results were submitted to the WorldCat Discovery creators, only to-ting interface, f] This semester's 4181 English class provides a continuation of the usability tests tolBither reaffirm previous findings, o-even, find new problems reveal with additional testing. A total of five student: graduate-student participated in our usability study and provided beneficial feedback of their experience. Once the tests were completed, each taster, fips asked what they would do to improve the navigation of the site, Methodology The users were recruited mainly through word of mouth communication or through email contact. The usability test was conducted by two students: Chris Huff and Michael Berthold, Since our group was small, we had to take on dual roles when performing the tests, usually by being a reader and note taker at the same time, as an example. The test duration was designed to last anywhere from five to seven minutes, We concluded that our testing questions should take anywhere from a minute or less, with room forgiven extra time in case the user was still deciding how to ‘complete the instructions. The testing was performed on our own laptops that used a webcam to record user facial expressions and also to provide screen capture for recording their interface navigation. We also expressed, as a final disclaimer, to each tester that we would not provide any help for showing them how to complete a task, Instead, we provided clarity to the question or would ask them their thought process along the way if we discovered they looked stumped. for example. We asked the users to cite a particular source and every tester experienced a great deal of frustration trying to complete that particular task 1Page: 5 [Hjiunbax tAchor wasoned Subject Commertan Tot Date 82/6, 65605 PM O50, ‘Dont ow where this west blangsin be decir. [Number 2Author wdernand Subject: cossOut_Dale-2/6, 6:07 28 PH 0500 (tue: nnet ins a a | is fei inaiceard “adieu Wier em teaae | ir (gRMacshunec nerd unserer Td oa: 92, 00821 PH-0s07 i ntti wd cs oa songs ie | (Peer nemesis oes sn uc | THD a ee Taso ei COMES RT RST YW aa NA DETTE (MMe enor ura unc Ones OF Oana, 669 PH-0500 GeectAteceirn)_ peti Geto te ae | ina [piManbo: 10__Auhor dena Suject Crose-Out_Oats: 216, 1745 PM 05007 if Aino wiowert Speco OM Ot 926, 21750 FH A550 | (_Mmect2 Aborted Sie Cose.ou at 9268 19S8PU.A5C0 | (atin: o_tnarworrrd_scConmanen et _on976 22004PH.0s07 | ans a (GMminc 1 Adbacadornd_stc xt 8 03 P0500 pate (gNiminc 15 Adbocndsrand_ sac Coms.Ou Oat 200419 F. 0500 (gNmecie __puecndonnd set eos Ton ow 26, 5900 P 00 ar Wy Nunta? Arden Sic ty et O96, 65704-2500 ‘These two pages a very faa ftom Ths our break ake i oo el whore one selon end ad anne bagi The SRC ey Tad, andmethoglogy should each bape ona new pape‘enhancement fy make searching references easier. They were also given the opportunity provide general feedback about their own Higeiond experience and what they liked or didattika Ghout the interface. Once the data was collected, we reviewed the recordings and evaluated each user to compare how the testers performed f on our questions. The data was tabulated based on key factors we bit deemed important to the functionality of the site. Key Findings ) Problematic Interface Issues: Filter function in navigation bar is cumbersome, i One particular user was frustrated with the filter option in the left hand navigation bar. is video recording did show some and lip tightening as he was trying to filter out the option to find an e book, [ we requested. He noted several times how the feature is “slow to load the page” and, [7] “wy Thave to uncheck each filter option singly?” He was upset that the filter option keeps reloading the page after every un- check is performed. This was a very remarkable finding from our user and, ff it was an important flaw in the interface. Based on our own experience using the filter feature, we felt the searching was cumbersome because all selected materials are set to default. 2. Problematic Interface Issues: Icon choice for source citation @abiguous, All of our users experienced difficulty One user even asked after a good amount of time passed, “dll Gpu mean you wanted me to cite it outloud?” Obviously, this part of the interface was difficult to pale) ce the user discovered the rig Fae get to the citation feature, they were able to finally complete the task. 3. Problematic Interface Issues: Text ‘overloading made finding information difficult, Several users noted specifically thal Gace the referenced source was located, they had difficulty finding an author or publisher because the text seemed to “blend together’, {qj reported by one user. He noted it was hard to find the publisher because there was too much information read in the results section once the ttle fas found. We found this to be an interasting complaint about the feature and ile found givjer users exper same problem. Perhaps adding a filfer reset option for the searches could be implemented to make searching faster for the user. locating the option to cite sources using APA, Ea}Page: 6 [Nunber Auhor naomnard ‘andor ay suggestions (x]Nunber Autor: ndernand be [x]Munber Aur: wdennard (Mumer- «Aur wdonmard ‘asked [g]Munber sAutnor:wdernant "aso" or avigai” might bo Gai prt mun ras at (pea 2A wr (gMinte thir woman (inj unborn dormers Sobek eoiod Teak ‘Subj! sorted Text Subj: nsred ext ‘Subject: Insane ext Subj: nsred Text Subj: nnd Toxt Subject Gross ou Subic: Commarton Text arrows idoion fo cars sloney wih tho ofertas. 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(Mumee 16 puntos oes ahoe winoars ues wnoars Date: 926, 85207 PM.05t0 [g)Mumber 18 ___Auordennars _Subjoct sored Toot __Date 3216, 905338 Pn-0500 ‘hat [Numer 19___uorwsenars _ Sutoe!nserad Tox Date 3276, 90835 Posto ‘xporenced fgMunbo: 20 Autor: womans _ Subjoet. tgs Tex Date 9216, 0529 P.ost0 ‘Wy g)Numier21___ Auer wdennars Subject Insred Text ___Date-2/6, 85:13 FM. O50. ye" oF hey (qiaume:22 Avtar demand Subj: Isr Text Date 326, 853.48 P0500 (qiNumoer25 Autor wdonnard_ Subj: nore Tox Date 326, 85410 P0500 (p)Munbe:2¢ Avo wdemmard Subject IneiodTet__Dale: 91216, 88840 PM. OSTO of” AConclusions and Recommendations cm ox sno tt fiter option Gong with the citation felture, ghould be a focal point for improvement for the Workicat local beta site Break up the information on the page into categories Research shows that eftendime formation (on a page that is all the same format can be overlooked. We recommend when the search results are populated that the information is divided up gping a quadrant stylafhith separating the Information with whitespace. This val own benef the user in scanning the page and being able to locate the information iqg faster pace Create a way to unselect all categories ‘We would recommend te-creata fajink button that would deselect all categories in the book filter. Ofter-timegfizour test users would become frustrated because they would have to deselect every single filter fanen it would just be faster to deselect everything select the filter they desir i Create a link for citation on main page (QABRURRES users who are using the foridcat site will be-requiring-come-acpectof recommend te-have, fp link more visible on the interfacg, Ech as by the search bar, That way users will easily find it and not become frustrated i fring to find the button that might eppeas palden to them pyPage: 7 [Meter ation wnnard— Sujeot heared Tox ‘Dae aFG6, 70547 Pu [Number 2autnor donned _ Subjoet sorted Tox Date ar6r6, 7.0552 Pk [xjStunbor sAuthor wdoonaed — Subjoet sod Tox Date aet6, 70843 PAL olntees, (]dunber ¢Author wdennand _Subjoct rsnriod Text ___ Dat 66,7003 PE (Munters Shor wdornand Subject CoseOut_Date: 316/16, 70042 PM (qunber 6Author demand Subject: InsoriodToxt___ Oat: /6/16, 700557 PL (FMurbor:Zautor wdommard Subj Cross Ou_Dal: 316/18, 70088 PM (R)Nunber Bute udornard Subject: Inserted Tet Date: a6/6, 7:90:14 PM e [A)MunbeEOAU wdornard Subj: sored Tent Date 366, 7:1020 Pm Numba 10x nad Subject nsared Tet Date: 6/1, 71038 04 reaing (jiunbor tt Auer-wdemnard Subject Cross-Out_Oate- S161, 71130 PM [x]Munbor 12 Aur: womans Subj: ented Text ae sr66, 71:17 ‘Otentmes, (Mumbo: 13 Autror demand _Subjoet Cross Out_Date st66, 7:12:00 PM (gMumer furor wens subjee! nsred Tat Date a6t6, 7:11:55 PM (q]Munbox 15 Author wseonand_Subjoet neoriod To_Date: 1616, 71226 PM (q]Number 16 ___fuhorwdorraré Subject Insta Text ____ate-16116, 71232 PM (Noms 17_Auther-wtonraré _ subject Conmont on Toxt_Oatu- 9/6/16. 7:1831 PM "Ye igh SVT Sedat a rer Tae, ett eouc8 TNC. 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Wiese wero hetektocte he tated te batan wes itiers [userhasnousesincomplcing —[Userhadinesim User fovn the ctoaba sated ta the proces wast tive ie tsttask bt eampanes ofa | ingen to the word vont onthescreen” | categorie it atoan e- Back states ns ne proces ot very ‘Appendix C: User Time Completion ® | i 5 il 2 Wi Usor 1 — Usor2 User ml User Users sounuyy ul oun,References: Usability Test Participants: * English Graduate Student, UNC Charlotte, 2/7/2016 * Computer Science Undergraduate, 2/10/2016 * Computer Science Undergraduate, 2/10/2016 * Computer Science Undergraduate, 2/10/2016 * Biology Undergraduate, UNC Charlotte, 2/12/2016