SECOND EDITION ELPIFIRIEN, ZAN2 IMMEILILCO)CONTENTS PART 1: THE CONTEXT OF STRATEGIC HUMAN RESOURCE MANAGEMENT 1 An Investment Perspective of Human Resource Management 3 Adopting an Investment Perspective 5 ‘Managing Employes at United Poel Service 5 Valuation of Awsets 6 ‘Understanding and Measuring Human Capital 8 ‘Measuring Human Assels/Capital at Dow Chemical 9 Factors Influencing How “Investment Oriented” an Organization Is 10 Conclusion 13 Critical Thinking 18. Experiential Exercises 14 otermet Exercises 15, Chapter References 15 ‘ending To eso Levene Hanon Cottey A. Gono 18 ‘ang 12: So Corny conan host ina esc Pats Reseach Fins vr Paci Blos ya Le ane Bows, an yee 24+ uadng 2 Pri Srl Canpertve neta a te te lange oe nies 22 2 Challenges in Strategic Human Resource Management 45 Impact of Technology 46 ‘HR Issues and Challenges Related to Technology 48‘Teecommating at Merrill Lynch 49 Employee Surveilance and Monitoring 30 HR St Ethical Behavior 52 Intraprenewship at Intel 58 Workforce Demographic ChngesandDsesty 57 Generational Divers Diversity at Hasbro 60 Diversity at Texas itruments 6 iverty Inka at 63 Conclusion 65 Critical Thinking 65. Experiential Exereses 65 Internet Exercises 66 Chapter References 6 faadng 21 Fe Cres Vi oe Se esr om abe yay Kran San a, Cin Gtr, al Teh, on Si, Pon 68 aang 22: re root avn he Sarbanes by Pa Sta 82 Faadng 22: Empey oer Soman 34 3 Strategic Management 103 Models of Strategy 104 Sarasota Memorial Hospital 105 ‘The Process of Strategie Management 105 Miwon Statement 105 Analysis of Environment 106. Organization SeléAssessment 107 Establishing Goalsand Objectives 109" Setting Strategy 110 Firat Tomes National Corp. 110 Corporate Strategies 110 Dsinest Unit Strategies 112 Conclusion 114 Grea Thinking 115. Experiential Exercises 115, Internet Bxercises 116 Chapter References 16 adn: hana Rance a he Resouces ow a eo by PEM. HB Sonn Du nd Seth Sr 17 tng 3.2: Ose an Buss iC Congeensty Pa Cal nt ne ash ie 132 eating Sut ro Rese Morafon nn Oe Pen WIN SHE ao esas yon ender 144 Swrateyic HR verses Traditional HR. 159) HI Roles at Mercantile Bonk 160 ‘Strategie Hunan Resource Management at Southwest Aries 163 ‘Barriers to Strategic HR 166 Conclusion 168 Sratgie Reorganization of the HR Function at General Motors 168 ‘Strategie Reorganization of the HR Function ot Well: argo Bonk 169 Creal Thinking 171 Experiential Exercises 172. Invemet Exercises 172 Chapter References 17ening: Sc mn Rec Mage fa igus ering e Ri dng 4.2 Unters Hf Peron Ung: le Sg) of he HRS yas ese Catal Canes SR Rut) Gxt 20. 5 Human Resource Plan ‘Hunan Resource Planing at Drexel Heritage Furnishing. 209 ‘Human Capitol Management athe United States Postal Serice 210 Objectives of Human Resource Planning 210 ‘Types of Planning 212 Aggregate Planning 212 Succession Planning 215, ‘Sucession Planning at K. Hovanian Enterprises 216 ‘Secession Planning a Dole Food 218 (CEO Succession Planing at General Blecric 219 ing 207 Gonelusion 219 Critical Thinking 220. Experiential Exercises 21. Internet Exercises 221 Chapter References 222 Aaateg 5: os napa yb Gessran 23 ung 5.2: Deng aceon Sys Ho apie Bisby Edmund Me 28 Reading: VR oe ey Sealy Proce ant an Tbe eta WS Cain Comet Adages 236 6 Design and Redesign of Work Systems 251 : Design of Work Systems 252 What Workers Do 252 What Workers Need 285. How Jobs Interface with Other Jobs 257 Job Rotation ot General Fcc 254 Redesign of Work Systems. 257 Strategic Work Redesign in Action 258, Outsourcing and Offshoring 258 Ousourcng 09 Federat and Sate Governments 239 Mergers and Acquisitions 261 ‘The Huan Sdeof Creating AOL Time Warner 262 Teams ot Dace Chemie 268 Understanding Change 263, Managing Change 26 Conclusion 265 Critical Thinking 265. Experiential Exercies 256, Internet Exercises 266 (Ghapter References 267 ‘modig 61 Recent REE non ym ann an snd 268 Sung 82 Har es Hangenr Oven he oe by Ds Cus Ce Sa an odie 6.3: ats ad Pestomnce Wanageor i Tis of Dwr by AS, Ease on Use ‘ave 265Employment Law 297 Scope of Laws. 298 Federal Antidisrimination Laws 209 qual Pay Act 200 Gil Rights Act of 1964 300 Age Discrimination in Employment Act of 1957 301 Rehabilitation Act of 1978 01 Pregtaney Discrimination Act of L978 302 Americans with Disabilities Act of 1990 302 Ci Rights Act of 1901 904 Family and Medical Leave Act of 192 301 RaciolDisrimination t Coca Cola 301 Enmplyec sth Diseilse ot ISM 30S Enforcement of Federal Laws Uader the EEOC 805, Executive Orders. 308 Affiemative Action 309 Sexual Harassment 310 What Sexial Harassments 10 Problemsin Managing Sexual Harassment 11 Suategy For Managing Sextal Harasment 313, Complications Abroad 314 Cleaning Up Socal Harassment ct Dial 311 Conclusion 315. Critical Thinking 315. Experiential Exercies 316, Intemet Exercises 316 Chapter References 317 eating 7 Rng 0 Spee Car paar an a te A by Meo apo Pa Cranage 318 eating 12 1 fy Dor Mages Ut ht Campane yey. Woo 325 ating 73: nore Pec bon Ga 222 PART 2: IMPLEMENTATION OF STRATEGIC HUMAN RESOURCE MANAGEMENT. BStaffing 343 Recruiting, 344 “Temporary Versus Permanent Employees 344. Internal Verss External Recruiting 345 \When and How Extensively to Recruit 17. Methods of Reeritng 248, Eeruiting at Air Products and Chemicals, In, 350 ‘Stofig a. Peter's Health Care 351 Outsourced Reraiting at Kellogg 352 allege Rerting via Internships at Mirsof. 358 Selection 353 Inerviewing 354. Testing 356, References 358 Caltrtr Sting ot Copitl One 358 International Assignments $59 Diversity 860 ‘Conclusion 960 Critica Thinking 961. Experiendal Exercises 952 Internet Exercises 352 Chapter References 362 fandng 1 Hinge aon, Nore A Da. oer, Goa Le nd Banyan 364 eodig 82: cuss an Comesrces of Decne Ey Oars fom Fin Amro OS. so and andng 3 Deng and Ineening Gta Suey Sst: Pa ends I) Gb Stating by Dan ‘acon, on Neo ons ering 30nt 401 9 Training and Develop New Employee Training ot Black and Decker 403 Boot Camp at MicroStrategy 403 ‘enefitsof Tisining and Development 404 Planning and Strategizing Training, 405 Objectives 406. Design and Delivery 407 Evaluation 410 Using Training to Facilitate a Merger at Hewett Packard 407 Computer Based Training at QUALCOMM. 408 E-Learning at EMC Corporation 408 Integrating Training with Performance Management Systems and Compensation 411 Smt Training and Performance Menagemen at Anhaser Busch 412 Conclusion 413 Grical Thinking 13 Experiential Exewises 14 Internet Exercises 414 fandng 4 he petiof lng al Ls by an Bey awl a eter Rea 5 ating. Ost nueva: Yr Dp Cogs Aon fa the By) olan cay tam Am a na a Rens es nd rand 423 aang. The Ste ing of rps Uae: Bobs Oppel Costas ard Tang Cott tyounwenn 6 10 Performance Management and Feedback 43 Use of the System 445 ‘Who Evaluates 447 What o Evaluate 449 Strategie Performance Management at Continental irines 450 CompeencyBased Peformance and Development at CaptalOne 452 How wo Evaluate 452 Messures of Evaluation 454 Oder Considerations 458 Why Performance Management Systems Often Fall 438 Addressing the Shortcomings of Performance Management Systems 460 Conclusion 60 Critical Thinking 461 Experiential Exercises 4651 Interne Exercins 462 Chapter References 462 eadng 04: Ha 36008 eat Cie? by Dos Nldna en A, Dn toner 463 edn 102: Seve Soy ro Spree Magen re Me a 3 72 11 Compensation 493 Eaity 495, Internal Equity 496. External Equity $09 Individual Eqity 501 Team-Based Incentive Pay at Children’s Hospital Boron 502 ‘Team Based Payot Phelps Doge 504 Legal Issues in Compensation 504 Executive Compensation 506Conclusion 07 Cita! Thing 507 Experiential Exercises 808 Internet Exercies 508 hapter References 508, ‘eg 1.1 congnson ams Forse S10 eat 112 eit Copter amano sn fom iw PopeciesbyPbyl igh a aesh Che 56 eat 1: Fy Sage Nor ean Eon 522 12 Labor Relations 527 Why Employees Unionize 530 “The National Labor Relations Act 581 Behavior during Ongoniring Campaigns. 582 Collective Bargaining. 533 Trilureto Reach Agreement 335 Unions Today 536 Conclusion 837 Critical Thinking 589 Experiential Exercises 589 Internet Exercies 539 Chaprer References 540 eg 12: Ye a LEC BAe Be sire Hester. Mg eae 12: Ait vee Urgan pment Mares Carpe Aras An Enpigge aa yer 50 eng 32: Erte Stages rth 2" ary Por ae ae Sage S52 13 Employee Separation 565 Reductions in Force 565 Layeffat Kodak 568 ‘Turnover 569 Managing Retention at SprintPCS. 572 ‘Strategie Retention at United Arines 572 Retaining Tole! fItel 573 Srategie Doumsicng at Charles Sdkwab 514 Retirement 874 CConclosion 576. Critical Thinking 576 Experiential exercises 577 Inteanet Exercises 577 Ghapter References 377 alg EL: Hig U9 Mh rte: AS epee oer lon Gg ST2 ateg 18: Ste rot ound Ma C50 8 eg 125 fone Oe Hoe a Peer by aa Aaa a Meh GD 598 14Global Human resource Management 609 Strategic Global HR at McDonald's 610 How Global HRM Differs from Domestic HRM 611 Assessing Caltre 612 ‘Stratogic HR Iasues in Global Assignments 615,xpotrate Selection at Kellogg Ca. 617 Repatriation 619 Reparation at Colgate Pelmolce 621 ‘The European Union 621 Conclusion 22 Cries Thinking 622 Experiential Exercises 628. Inweet Exercises 623 Chapter References 625 tg 14. tanga me Gta! Hobe: egress En Eesha yn oe 625 tng 12: Far Sas Ges Pay Boge le Ds rien nar ttl fy tg 143: Ang a Bunnys Wor A Depa Eat Ma by nL Sah PES, ss ay coer 0 PART: HARVARD RISINESS SCHOO CASES 1 Best Buy Co. ac (A):An Innovator'sJourney 673, Homestead Technologies A StartUp uit to Last 673 Chapeer 2 BRAC 674 General Mil and the Hawthome Huddle 674 Chapter 3 {ockheed Martin: The Employer of Choice Mision 674 Siemen's Medical Solutions Strategie Turnaround | 675 Chapter Grque du Solel 675 ‘Surtegic Review at Egon Zehnder International 673 5 Developing Profesional: The BOG Way (A) 676, DelaSalle Academy 676, Chapter 6 Midwest Office Products 677 Offshoring at Global Information Systems, Ine. 677 Chapter? Lonestar 678 ‘Women and Power: Stories from Around the Globe 678 Chapter ‘SG Cowen: New Recruits 678 JeaBlue Airways: Starting rom Seratch 678 Chapter ‘The Federal Reserve Bank of Chicago's Mentoring Program (A) 679 Microsoft's Vega Project Developing People and Products 70 10 “The Firmwide Silegrce Performance Evaluation Process at Morgan Stanley 680 AvantGo 680Chapter 11 ‘The Excel Charter Academy Middle School 681 The Ottawa Voraguers. 681 Chapter 12 ‘Alaska Airlines and Fight 261 682 Cable Data Systems 682 13 Leaving 683. Bradley Marquer: Reductions Force 683 Chapter 14 ‘Tend Micro (A) 683 Givi Service Pay in Hong Kong: Policies, System, Structure, and Reform 683 Subject Index 68% ‘Name Index 699 Company index 798