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Here's the complete details to what you will be sending to us.

Please send the following pictures on uk.technical@samsung.com and use your account
number, 2118970441 as the subject for the e-mail.
1. Proof of purchase or receipt of the TV.
2. Picture of the TV on the regular channel.
3. Picture of the TV where the fault is really visible.
4. Picture of the TV while on three picture tests.
5. Picture of the TV with the result of the Picture test.
Please wait for a reply from the e-mail team within 24-48 hours. From there, they will provide you
the information on what would be the next step in resolving this concern of yours.

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