Business Process Management involves managing what?

(Choose One)
The process or workflow as a whole.
A specialized process based on a specific enterprise, location or channel
A specific device or social channel
Individual work items

Correct!
Case management involves managing what? (Choose One)
A specific device or social media channel
A specialized process based on a specific enterprise, location or channel
The process or workflow as a whole
Individual work items

Correct!
The Situational Layer Cake makes it easier to provide what? (Choose One)
A specialized process based on a specific device or social media channel
A specialized process based on a specific enterprise, location or channel.
Best practices, industry-specified frameworks

Rapid development of an industry-specific solution

Correct!
Which of the following are among the stages you commonly see in process flow? (Choose Three)
Receive or engage

Correct!
Replace
Resolve

Correct!
Respond

Correct!
Renew