Preferred Time

Delivery
for

DOST
Domestic
LPG Customers

13th

July 10

Under the Guidance of

Ministry of Petroleum
and Natural Gas

Domestic LPG marketing- India

Mammoth task by PSU oil Companies
Second biggest market in the world.
More than 11.5 crore House-holds.
More than 57 % of Population
More than 28 lakh cylinders per day
All cylinders Home delivered.
Control Logistics from Leh to Andamans

Customer Orientation
Product is subsidised and the delivery is
strictly on first come first served basis.
No preferential treatment meted out based
on the status or pressure from customers.
Catering to all categories of customers
including working couples.

Inconvenience to both distributors and customers when

door locked

New Initiative
Home Delivery of Cylinder as per day and time
convenient to Customers

Concept
Many Customers are eager to get delivery at
their preferred day and time
Home Delivery Charges are only Rs 8/- for a
nearly 30KG heavy cylinder
MoP&NG formulated in Vision 2015 a scheme
of preferred time delivery at a nominal Cost.
Will benefit working couple, single customers
and other customers who wish to receive
cylinders at specific time.

Where Available ?
Launch today in

Delhi and nearby cities of Gurgaon, Faridabad,

Sonepat, Noida, Ghaziabad
Bengaluru and
Pune

Kolkatta, Mumbai, Chennai, Hyderabad, and

fringe cities to commence during the month.
Extension to all cities with 10 lakh population
within 6 months
Remaining Cities within a Year

Modalities
No jumping of Queue even for preferred time
customers.
If there is a backlog with distributors due to
unavoidable circumstances,
After maturity of his booking, delivery on very
next opted preferred time by customer.
In case distributors not able to deliver due to
reasons attributable to them
A rebate of Rs 20 from the RSP of the cylinder
No Preferred time Charges

Modalities
Once registered the option to remain for six
months
Customer has option to de-register.
In case customers are not available at home
during the delivery consecutively for two
times,
Status of preferred time customer will be
withdrawn.
Once registered no need to mention during
refill booking.

Categories and Charges

Customer Can Opt for a time
on any week Day
Time

Metro
Population>
10 lakhs (Rs)

Others

Before 8AM

50

40

8AM to 11 AM

25

20

11AM to 3PM

25

20

3PM to 6PM

25

20

6PM to 8PM

50

40

In case he misses delivery, he gets next week day at the same time

Preferred Day and Time Charges

Customer can opt for a specific
day - Monday to Friday and time
Time

Metro
Population>
10 lakhs (Rs)

Others

Before 8AM

50

40

8AM to 11 AM

25

20

11AM to 3PM

25

20

3PM to 6PM

25

20

6PM to 8PM

50

40

In case he misses the preferred day(Monday) delivery,

he gets next week same day(Monday) at the preferred time

Preferred Day and Time

Charges
Customer can opt for Saturday or
Sunday anytime between 8AM -6PM

Time

Metro Population>
10 lakhs (Rs)

Others

8AM to 6PM

25

20

In case he misses the preferred

day(Saturday) delivery, he gets next week

same day(Saturday)

Registration

Registration through
a) Direct Letter to Distributors
b) Web site
www.indane.co.in
Once registered can change after six
months.
De-registration possible.

Registration through web - Indane

Grievance Redressal
Any issues related to the scheme,
Customers can talk to Sales Officer
Customer Service Cell
Toll Free number 18002333555/155233
Write in our websites

Thanks