TITLE: A comparative study between TVS & HERO bikes on factor influencing

their customer satisfaction

(Information is given is used for the purpose of research only. No information will be
disclosed)
QUESTIONNAIRE
Q1. Age
Under 25
25-50
50 above
Q.2 OCCUPATION
STUDENT
PRIVATE JOB
GOVERNMENT JOB
Q3. Do you own a bike ?
YES
NO
Q4 Which brand you prefer the most ?
TVS
HERO
OTHERS
Q5 Which factor attract you the most ?
Mileage
Style
Comfort
Power/Speed
Others

Q6 Which factor you consider most when you buy a bike?

Quality
Price
Q7 Does test drive places an important role in selecting a bike ?
YES
NO
Q8 Which brand offers a better mileage ?
TVS
HERO
Q9 Which brand give more options in context to style or design ?
TVS
HERO
Q10 Which brand gives more variety which fulfill your needs ?
TVS
HERO
Q11 Does breaking system, safety features attracts you ?
YES
NO
Q12 Which brand gives a better after sale service ?
TVS
HERO
Q13 After considering all the factors which bike you will prefer to buy ?
TVS
HERO