Surabaya, 6 Mei 2016

214/GAEO/SHS/V/2016
Kepada Yth.
Bapak M.N.Jauhari
muhammadnurrohmanjauhari@yahoo.co.id
Dengan hormat,
Terima kasih atas kesediaan Bapak untuk mengisi kuisioner yang telah kami
siapkan.
Mengenai masukan Bapak tentang kondisi kamar telah kami bicarakan
dengan bagian yang terkait dan akan menjadi perhatian kami. Kami mohon
maaf atas ketidaknyamanan yang Bapak alami selama menginap di hotel
kami.
Sekali lagi kami sampaikan terima kasih atas komentar dan saran yang
sangat berharga ini dan kami menantikan kunjungan Bapak selanjutnya.
Hormat kami,

Budhy Guntur Iriansah

General Manager
Tembusan : - Room Division Manager

Surabaya, 6 Mei 2016

211/GAEO/SHS/V/2016
Kepada Yth.
Ibu Miryatna Fianti
fianti@icloud.com
Dengan hormat,
Terima kasih atas kesediaan Ibu untuk mengisi kuisioner yang telah kami
siapkan.
Kami senang mengetahui bahwa secara umum Ibu merasa puas dengan
mutu produk dan pelayanan selama menginap di hotel kami.
Sekali lagi kami sampaikan terima kasih atas komentar dan saran yang
sangat berharga ini dan kami menantikan kunjungan Ibu selanjutnya.
Hormat kami,

Budhy Guntur Iriansah

General Manager

Surabaya, 26 April 2016

200/GAEO/SHS/IV/2016
Mr. Masatoshi Aoki
Sekar Katokichi
Email : Masatoshi.aoki@tablemark.co.jo
Dear Mr. Schraaf,
Thank you for staying with us and for taking the time to complete the guest
questionnaire during your recent stay at the Singgasana Hotel Surabaya.
We were glad to note that in general you were very satisfied with your stay.
Thank you also for bringing to our attention regarding noisy in the Restaurant
and loud music from Fitness Center. I have shared your comments with all
concerns and to allow appropriate action to be taken. Please accept my
apology and thank you for your understanding.
We appreciate your kind comments and we look forward to extending our
hospitality to you again.
Yours sincerely,

Budhy Guntur Iriansah

General Manager
Copy : - Food & Beverage Manager

Surabaya, 26 April 2016

200/GAEO/SHS/IV/2016

Mr. Masatoshi Aoki

Sekar Katokichi
Email : Masatoshi.aoki@tablemark.co.jo
Dear Mr. Masatoshi Aoki,
Thank you for staying with us and for taking the time to complete the guest
questionnaire during your recent stay at the Singgasana Hotel Surabaya.
We were glad to note that in general you were very satisfied with your stay.
We appreciate your kind comments and we look forward to extending our
hospitality to you again.
Yours sincerely,

Budhy Guntur Iriansah

General Manager