Maintain Ethical

Conduct
Ethics in the IT Workplace

How is an IT professional
expected to act?
To provide an ethical IT service is essentially
to act in an honest and professional
manner. IT professionals will ensure that
they and their organisation are correctly
represented, that their clients are advised of
any conflict of interest, and that the
interests of the client, internal or external,
are properly protected.

A professional..
A professional:
Dresses and acts appropriately
Respects others differences
Is fair and honest in their business dealings
Abides by legal, industry and workplace
standards

Correct representation
means..
For the professional, correct
representation means to:
Represent your capabilities, services, or
products accurately
Offer unbiased advice and disclose all
relevant information
To provide accurate quotes and work
estimates

Professional Presentation
means..
Professional presentation means:
Representing your capabilities, services, or
products accurately
Offering unbiased advice and disclose all
relevant information
Providing accurate quotes and work
estimates

Protecting your client

means..
Protecting client interests is about doing what
is best for your clients business operations.
Your client will expect:
Security and reliability
Confidentiality
Value for money
Professional service
Appropriate IT solutions

Conflicts of interests
means ...
A conflict of interest is a situation where you
or your organisation has goals or values
that conflict with the clients or employers
needs.
This situation may create an appearance
that you are not acting in the best interests
of the client or employer, whether or not
you actually do so.

Conflicts of interests
means ...
Examples of conflicts of interest include:
Financial or personal gain at the clients expense
Professional or personal involvement with the
clients competition
Non-professional relationships
Involvement in a project for clients business
rival
An inappropriate business connection through a
friend, partner or relative
Personal or ethical bias against the client or
their business
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Conflicts of interests mean

...
When a conflict occurs you should:
Notify the client and employer as soon as
possible
Admit any bias when providing information