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    poperations management

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    poperations management

    Copyright:

    © All Rights Reserved
    Download as PDF or read online from Scribd
    Flag for inappropriate content
    7 views3 pages

    Case 1

    Uploaded by

    anjalipinjani
    poperations management

    Copyright:

    © All Rights Reserved
    Download as PDF or read online from Scribd
    Flag for inappropriate content
    of 3
    ‘Operations Management and Organization ‘Global Business Eneneeing “Topic: Opertions management problems and scutons weight: 38% a th exam grade) 1 Analyze the Cut'n Go case 2 Identity operations management problems and improvement possiblities. 3 Develop propos for solutions and argue how your proposal lve the problems youidentied ‘ochelp Cut Go improve ts untiring and/or performance. anno cut'n Gols ahaereseer located nthe center of Une hy. A the mame sgset, uta Ge preles simple haut, but they also fer professional halresing sercs om ha straightening thar resyg and fl head olocngfor al genders and ge, Located jst cross the university's downtown ‘teaching facie, 80% oftheircstomers ae dents In adelon Cut n Goss amid ange of _simplehai products, suchas xombs, bushes, gs, shampoos anda ye. ‘On R70? Cat's Gohas seven chats, awaiting area that an cater for fe customers, shes for ‘solving ir products, anda ackspce with anal ofc cum eantean and storage room. The hop 'eopen on weshiays rom O909t0 280, but pak demand i during lecture bess (0845-1015 and 11430150), lunchtime (12:0033-0), and afer ses 1630-18:0), On Saturdays they ae open fom oun ‘ure 1- Sopot nt sown becom wth fe eared ge) Shon for exam, takes 19 minutes, esse hare (bth male an female} 20 minutes, whe getting "bla (Oistas lunch, New Year, “pen (orm, wedding) or "raduaton"haratye may tke up to twohour (verge tour 12 rts). Table shows the hard series fered by Cat's Go Operations Management and Organization ‘Global usiners Engineering Save as Shave faet 0 ead act 3s Medene es os hsrcors 050 3560 oldest e507 oss ‘eacapfor the summer bla when cstmer demand al amatey, Ctohancles Ne 370- they js echt aren if eres one hey my decide say oreo and come ter or More eee ite ermine tt cen deep ling in the burbs and combining sharoith downtown shops th shop ea fre boned point on Sur, hewmen casones spendin tee tt eyes in -ppot,SO.astomers er week dot come ors rd bet so By harps. Aste turnover based on thee produ onstites spore ee wich atabouthall heron verge, han wondering whether he sould simul thi by etedng Cn o's, ep elingha pods and on deverhga sre ‘customers ae serviced on 3 fst eomeAFstStVe basis ules they have an apoiniment. nth cass, they are senien a soon a ne ofthe hardreseessbecoring sve Tobie 2 Button f secs nd vere procesg tines ine ‘aie Female | horae = 7 Wao tam aney 3 » a ier a6 a Hotdeypanylaroumen ak * Sslesct hak oroductsony 5 20 5 ‘Operations Management and Organization ‘Global Business Engineering Table 2 shows how demand for Cut’'n Go's sere i vded between male and female customers and how much imei takes to deve each ofthe services ‘cet'n Go employs ve permaneriéesters, each f whom works 96 HOUS EF WEEE The two unis atryn ane Mette, are usualy signed tothe simpler ob beer rm, hae shaving and sales of har produt) Sarah Mary ana Hanne, the ower, doth more complex hairdos. Toree ‘exerenced lex workers are avaeble wih two-hour note. The employee’ wages are shown in Table Toble3 Hew wopes employe on employe ast cog tn, hole ltowance, person crtrbtian ned) pes, ‘sn a Bue toitpremium locaton, downtown in Univer Cy, Hae pay a saggerng € 2400 per year fr ‘er shop 70m nsdn, she pays around €4350forguréased ood, ener Interest and

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