Root Cause Analysis Template

For information about Root Cause Analysis, visit www.mindtools.com/rs/RCA.

Issue
Description

Source

Likely Root Cause

Criticality

Level
(High/Med/Low)
Client not
aware of
project status

Client

Med

Description

Rationale
Doesnt
affect
delivery but
damaging to
account

Status reports
not being
issues weekly
because of lack
of info from
Proj Mgr

Likelihood
(High/Med/
Low)
High

Information/
Tests to
Clarify
Check with
Programme
Office

Possible Solutions
Description

Simplify info
required for
report so less
timeconsuming for
PM to supply

Risks
Description

Likelihood

Client feels
reports
lack detail

Med

Measure of Success
Mitigation
Agree
detail-level
required
for new
report with
client

Test
Check
with
Client
after 4
weeks

Results
TBA