MODULE CONTENT

Qualification Title

: Housekeeping NC II

Unit of Competency

: Provide valet/butler service

Module title

: Providing valet/butler service

Introduction
This unit of competency deals with the skills, knowledge required to
provide valet/butler service in a commercial accommodation establishment.
This role would be generally undertaken by staff members with sound
organizational and interpersonal skills within limit of responsibility.

Learning Outcome

Upon completion of this module, you must be able to:

1. Identify Valet services
2. Perform proper coordination to ensure optimum privacy, security and
confidentiality.
3. Display professional valet standards.
4. Ensure proper handling of guests property.
Assessment criteria

1. Luggage is unpacked, stored and packed neatly in accordance with

guest instructions.
2. Guests clothes are appropriately prepared and presented, ready for
guest use.
3. Shoes are correctly cleaned.
4. Repairs are made or organized in accordance with establishment
procedures.
5. Confidentiality regarding guest property and activities is maintained
in accordance with legal and ethical standards.