The first thing to do is First ofall, However, .. Despite In spite of ... ‘A. Unscramble the words in parentheses and complete the text. ‘The most important thing is to increase our annual * __ernveeu). The ® (sifrt) thing to do is upgrade our installations. * {syendcol), we need to implement a training program for our staff. What is {(rmeo), we should hire a new general ‘manager. In = {naidtdio) to this, we need to prepare a sales plan. © (owveher), this is not going to be easy, so we need to employ a consultant.” (orvernero), we need new a new IT department. Last but not * (etals), we should ‘revamp our customer service department. B. Match the sentence halves. 1. We are optimistic in spite 2) we need to decide what salary to offer him / her. 2. Our product is selling well. On 'b) top of this, we should invest in better customer service. 3. Before we hire a new manager. ) of our poor sales performance. 4. We should improve our products. On 4d) we feel we can do well next year. 5. Despite our problems, ) the other hand, our profit margin is minimal. C. Complete the sentences with the words or phrases in the box. exUIRURR Reon sans atest 1, __ourefforts, we are stil not attracting enough customers. 2. Things are afficult now. they may improve in the summer. 3. We advertised on the internet. In we bought airtime on TV. e 4, The new manager set new goals for us. he made us all enthusiastic. 5. We are meeting next Thursday. we need to set the agenda.